Telesales Agent - German Speaking

As a Telesales Agent - German Speaking at lastminute.com, your primary responsibilities include serving both inbound and outbound customers in German, selling holiday packages, and ensuring a top-notch customer experience. You will also collaborate with the Telesales Department to reach commercial targets while demonstrating a proactive and detail-oriented approach.

To qualify for the Telesales Agent - German Speaking position at lastminute.com, you should be a native German speaker, with fluency in Spanish. A thorough attention to detail, excellent communication skills, and a self-motivated attitude are also essential. Previous experience in sales or the travel industry is a plus but not required.

Yes, the Telesales Agent - German Speaking position at lastminute.com offers a hybrid working model that allows flexibility for remote work from Spain. This means you can enjoy a balanced work-life routine while contributing to our global team.

Working as a Telesales Agent - German Speaking at lastminute.com comes with several perks, including access to professional development resources, travel discounts, two paid days off for volunteering, social events to connect with colleagues, and supportive policies regarding life events.

The selection process for the Telesales Agent - German Speaking role at lastminute.com typically includes an HR interview, a first interview with the manager where soft skills and technical knowledge are assessed, and possibly an offline test during the second interview. The recruiter will guide you through the details during the process.

When handling customer objections, it's crucial to first listen actively and empathize with the customer’s concerns. You can then address their objections by providing relevant information and framing your response around how the holiday package aligns with their needs, ensuring they feel valued throughout the conversation.

Certainly! An effective answer would involve detailing a specific situation where you identified customer needs, tailored your sales pitch accordingly, and used follow-up techniques to secure the sale. This shows your ability to generate results and your commitment to achieving targets.

Express enthusiasm for lastminute.com's innovative approach to the travel industry, share your passion for helping people create memorable experiences, and highlight how aligning with their values of inclusion excites you. Tailoring your response with a personal touch can make it more impactful.

Ensuring customer satisfaction involves delivering personalized service, actively listening to their needs, and providing clear and concise information. Following up after the sale to ensure they are satisfied with their choice can also positively impact their experience and encourage repeat business.

The most challenging aspect can often be managing rejection. However, it's essential to stay positive, learn from each experience, and approach the next call with renewed energy. Building resilience is key in a telesales role.

During busy periods, prioritizing tasks can be achieved by focusing on high-impact activities, such as responding to urgent customer inquiries first, while also scheduling regular time to work on longer-term sales goals. Utilizing a task management tool can help maintain clarity.

Staying motivated in a sales role can involve setting personal sales goals, regularly tracking progress, celebrating small wins, and staying engaged with the team for support. A positive mindset can significantly enhance day-to-day engagement.

Keeping up with industry trends involves regularly reading travel blogs, subscribing to industry newsletters, and participating in discussions on travel forums. Being knowledgeable about current trends allows you to confidently advise customers and enhance their buying experience.

Highlighting lastminute.com’s commitment to customer experience, technology-driven solutions, and inclusive company culture can set it apart. Demonstrating your understanding of these aspects shows your genuine interest in the company and aligns with their values.

Handling a dissatisfied customer requires a calm demeanor, active listening, and empathy. Acknowledge their concerns, apologize sincerely, and offer a viable solution or alternative. Following up afterwards ensures they feel valued and appreciated.