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Retail Shift Lead

What you'll bring to the team

 

๐ŸŽข Join the Fun as a Retail Shift Lead! ๐ŸŽ‰

Do you have a passion for leadership and providing unforgettable experiences to guests? ๐Ÿ’ซ We're looking for an energetic and motivated Retail Shift Lead to help guide our team in delivering world-class customer service! ๐ŸŒŸ

As a Retail Shift Lead, youโ€™ll play a key role in the daily operations of our attraction, overseeing multiple departments and ensuring everything runs smoothly. If youโ€™re ready to inspire a team, manage operations, and bring the fun to every shift, we want YOU! ๐Ÿคฉ

Qualifications & Experience

๐Ÿ”‘ What You'll Do:

  • Be the Boss on Duty โ€“ Oversee the smooth operation of all departments, including Admissions, Attractions, Food & Beverage, and Retail when serving as Supervisor on Duty. ๐Ÿฐ

  • Lead with Energy โ€“ Motivate your team to be guest-obsessed and deliver stellar customer service every day. ๐ŸŒŸ

  • Safety First โ€“ Uphold all health and safety policies, keeping both guests and staff safe while having fun! ๐Ÿฆบ

  • Manage the Flow โ€“ Help keep queues and guest flow under control, making sure everyone has a great experience while visiting the attraction. ๐ŸŒ€

  • Handle Guest Concerns โ€“ Respond to guest issues and concerns, and work with different teams to resolve them smoothly. ๐Ÿ’ฌ

  • Train & Empower โ€“ Lead Host training in areas like ride safety, food safety, and retail standards, empowering your team to shine! ๐ŸŽ“

  • Coach & Develop โ€“ Evaluate your teamโ€™s performance, provide feedback, and coach for success! ๐Ÿ’ก

  • Support the Team โ€“ When not managing the shift, jump in to support your department in areas like inventory, employee engagement, and training. ๐Ÿ“ฆ๐Ÿค

  • Other Duties โ€“ Stay flexible and help wherever needed to ensure a seamless experience for guests and staff alike. ๐Ÿ”„

๐ŸŽฏ What Weโ€™re Looking For:

  • A Leadership Rockstar โ€“ Youโ€™ve got at least 6 months of experience in the attractions, entertainment, or service industry, and youโ€™re ready to lead a dynamic team! ๐ŸŒŸ

  • People Person โ€“ You love working with others, especially kids and families, and know how to motivate and energize a team. ๐Ÿ’ช

  • Customer Service Pro โ€“ Youโ€™ve got experience in guest interactions and can deliver service at the highest level! ๐ŸŽ‰

  • A Quick Thinker โ€“ You can stay calm under pressure, manage multiple tasks, and ensure everything runs smoothly. โšก

  • Training Guru โ€“ Youโ€™re passionate about developing others and have experience training team members to be their best! ๐Ÿ“š

  • Flexible & Fun โ€“ Youโ€™re ready to work flexible hours, including weekends and holidays, while keeping the energy high and the fun rolling! ๐ŸŽ‰

๐ŸŽ“ Education & Experience:

  • High School diploma or GED required ๐ŸŽ“

  • At least 6 monthsโ€™ experience in customer service or a similar field ๐ŸŽข

  • Passion for entertainment and creating memorable experiences for guests of all ages ๐ŸŽˆ

  • Strong communication skills โ€“ you know how to motivate and engage a team! ๐Ÿ“ฃ

๐Ÿ’ผ Whatโ€™s In It for You?

  • A Fun Work Environment โ€“ Work alongside an amazing team in an exciting, fast-paced attraction. ๐ŸŽข๐ŸŽ‰

  • Career Growth โ€“ Plenty of opportunities to develop your leadership skills and grow within the company! ๐Ÿš€

  • Make a Difference โ€“ Be part of creating magical moments for guests and making their day unforgettable! โœจ

  • Flexible Schedule โ€“ Work a variety of shifts, including evenings, weekends, and holidays, in a fun and dynamic environment! ๐Ÿ•’

๐ŸŒ Health & Safety:

  • Youโ€™ll ensure that all safety protocols are followed, keeping everyone safe and sound while they enjoy their day at the attraction ๐Ÿ›ก๏ธ

  • Youโ€™ll also help maintain a clean and welcoming environment for both guests and team members! ๐Ÿงผ

โšก Physical Demands:

  • Ability to move quickly around the attraction, stand for extended periods, and assist with tasks like stocking and lifting items up to 50 pounds ๐Ÿ’ช

  • Comfortable working indoors and outdoors with varying temperatures and conditions ๐ŸŒžโ„๏ธ

  • Must be able to communicate clearly with guests and team members ๐Ÿ—ฃ๏ธ

๐ŸŒŸ Our Values:

  • We Care โ€“ We go above and beyond for our guests and teammates ๐Ÿ’™

  • Own Your Craft โ€“ We are always learning, growing, and improving โœจ

  • Drive & Discover โ€“ We strive to deliver the best every day and explore new ways to delight our guests ๐Ÿš€

  • Go Together โ€“ We collaborate and support each other, building a strong team spirit! ๐Ÿค

  • Enjoy the Ride โ€“ We have fun in everything we do and turn challenges into opportunities to learn ๐ŸŽข

Ready to bring your leadership skills to the attraction and be part of a team that loves to entertain? Apply now and letโ€™s make magic together! โœจ

Benefits

๐ŸŽ‰ Benefits of Joining Merlin Entertainments! ๐ŸŽ‰

 

๐Ÿฅ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.๐ŸŒด Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!๐ŸŽข Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ๐ŸŽก๐Ÿ† Recognition Programs and Rewards: Celebrate your achievements and hard work!๐Ÿ’ผ 401(k) Program: Save for the future with company matching contributions.๐Ÿ“š Tuition Reimbursement Programs: Get support for further education and career growth.๐Ÿš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ๐ŸŒŸโœจ

Pay Range

USD $18.75/Hr.

Average salary estimate

$39000 / YEARLY (est.)
min
max
$39000K
$39000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Shift Lead, LEGOLAND

Join the fun as a Retail Shift Lead with Merlin Entertainments in East Rutherford, NJ! If you have a passion for leadership and a knack for creating unforgettable experiences for guests, this role is perfect for you. You'll oversee daily operations across various departments, ensuring everything runs smoothly while guiding an energetic team dedicated to top-notch customer service. As a Retail Shift Lead, your responsibilities include managing queues, addressing guest concerns, and empowering your team through training and development. You'll also engage hands-on within the team when needed, making sure not only the guests but your staff have a delightful experience. With at least 6 months of experience in the attractions or service industry, you're just the person we want to inspire others and uplift the vibe of our workplace. The best part? Youโ€™ll work in an exciting environment where career growth and the joy of creating magical moments for guests comes hand in hand. So, if you're ready to step up, lead with enthusiasm, and bring your unique energy to our attraction, we want to hear from you! Apply now and let's make magic together!

Frequently Asked Questions (FAQs) for Retail Shift Lead Role at LEGOLAND
What are the responsibilities of the Retail Shift Lead at Merlin Entertainments?

As a Retail Shift Lead at Merlin Entertainments, you'll be the go-to person for overseeing the smooth operation of all departments, including Admissions, Attractions, Food & Beverage, and Retail. Your key duties will involve motivating your team to excel in customer service, managing guest flow, responding to concerns, and providing hands-on support where needed.

Join Rise to see the full answer
What qualifications do I need to become a Retail Shift Lead at Merlin Entertainments?

To qualify for the Retail Shift Lead position at Merlin Entertainments, candidates should have at least 6 months of experience in the attractions, entertainment, or service industry, along with a high school diploma or GED. Strong communication skills and a passion for creating memorable experiences are essential.

Join Rise to see the full answer
How does Merlin Entertainments support career growth for Retail Shift Leads?

Merlin Entertainments offers numerous opportunities for career development for Retail Shift Leads. By working in a fun and dynamic environment, youโ€™ll gain valuable leadership experience, receive training and educational support, and have a chance to advance within the company. They truly invest in your growth!

Join Rise to see the full answer
What are the physical demands of the Retail Shift Lead position?

The Retail Shift Lead role at Merlin Entertainments requires an ability to move quickly around the attraction, stand for extended periods, and assist with various tasks including stocking and lifting items up to 50 pounds. It also involves working indoors and outdoors in varying conditions.

Join Rise to see the full answer
What benefits come with being a Retail Shift Lead at Merlin Entertainments?

Retail Shift Leads at Merlin Entertainments enjoy a comprehensive benefits package, including excellent health care options, outstanding paid time off, free entry to parks for friends and family, a 401(k) program with matching contributions, and tuition reimbursement for further education.

Join Rise to see the full answer
Common Interview Questions for Retail Shift Lead
Can you describe your leadership style as a Retail Shift Lead?

When discussing your leadership style, consider emphasizing traits that promote team empowerment, motivation, and open communication. Mention specific examples where your approach has positively impacted team performance and guest satisfaction.

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How do you handle guest complaints in a busy environment?

In answering this question, highlight the importance of staying calm under pressure. Discuss how you would actively listen to the guest's concern, validate their feelings, and collaborate with your team to find an effective resolution, ensuring no disruption to the guest experience.

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What strategies do you use to motivate your team?

When asked this, you can talk about recognizing individual achievements, setting achievable team goals, and fostering a fun work environment. Share specific examples of successful motivational techniques you've implemented in past roles.

Join Rise to see the full answer
Describe a time when you successfully managed a difficult situation.

Choose a specific scenario that highlights your problem-solving skills. Outline the challenges you faced, the steps you took to address the situation, and the end result, focusing on teamwork and communication throughout the process.

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What do you think is the most important quality for a Retail Shift Lead?

Emphasize the importance of strong communication skills, as they are vital for leading the team and ensuring effective guest interactions. Discuss how these skills help in creating a supportive environment and addressing challenges promptly.

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How would you ensure safety protocols are followed during peak hours?

Discuss implementing checklists or briefings with your team before busy periods, ensuring everyone knows their roles and safety responsibilities. Highlight the importance of leading by example to maintain a safe environment for both guests and staff.

Join Rise to see the full answer
What is your experience in training and developing team members?

Share specific examples from your past where you've successfully led training sessions or mentored team members, highlighting your ability to communicate effectively and promote a learning culture.

Join Rise to see the full answer
How do you prioritize tasks during a busy shift?

In your response, elaborate on strategies such as making a quick mental list of priorities, delegating tasks effectively, and maintaining clear communication with your team to ensure that all critical operations run smoothly.

Join Rise to see the full answer
What contributions can you make to enhance guest experiences as a Retail Shift Lead?

Discuss your passion for customer service and detail actionable steps you would take to boost guest satisfaction. This can include fostering a welcoming atmosphere, being attentive to guest needs, and encouraging your team to go the extra mile.

Join Rise to see the full answer
Why do you want to work as a Retail Shift Lead at Merlin Entertainments?

Share your enthusiasm for the brand and its mission to create magical experiences. Talk about how your personal values align with the companyโ€™s goals and how you want to contribute to an exciting, dynamic environment.

Join Rise to see the full answer
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Fun, colourful and inspirational, LEGOLANDยฎ is where awesome awaits for families looking for a great day out, or the ultimate shortbreak experience. Each LEGOLAND is bursting with interactive family rides, live shows, building workshops, and amazi...

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DATE POSTED
April 10, 2025

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