Do you have a passion for leadership and providing unforgettable experiences to guests? ๐ซ We're looking for an energetic and motivated Retail Shift Lead to help guide our team in delivering world-class customer service! ๐
As a Retail Shift Lead, youโll play a key role in the daily operations of our attraction, overseeing multiple departments and ensuring everything runs smoothly. If youโre ready to inspire a team, manage operations, and bring the fun to every shift, we want YOU! ๐คฉ
Be the Boss on Duty โ Oversee the smooth operation of all departments, including Admissions, Attractions, Food & Beverage, and Retail when serving as Supervisor on Duty. ๐ฐ
Lead with Energy โ Motivate your team to be guest-obsessed and deliver stellar customer service every day. ๐
Safety First โ Uphold all health and safety policies, keeping both guests and staff safe while having fun! ๐ฆบ
Manage the Flow โ Help keep queues and guest flow under control, making sure everyone has a great experience while visiting the attraction. ๐
Handle Guest Concerns โ Respond to guest issues and concerns, and work with different teams to resolve them smoothly. ๐ฌ
Train & Empower โ Lead Host training in areas like ride safety, food safety, and retail standards, empowering your team to shine! ๐
Coach & Develop โ Evaluate your teamโs performance, provide feedback, and coach for success! ๐ก
Support the Team โ When not managing the shift, jump in to support your department in areas like inventory, employee engagement, and training. ๐ฆ๐ค
Other Duties โ Stay flexible and help wherever needed to ensure a seamless experience for guests and staff alike. ๐
A Leadership Rockstar โ Youโve got at least 6 months of experience in the attractions, entertainment, or service industry, and youโre ready to lead a dynamic team! ๐
People Person โ You love working with others, especially kids and families, and know how to motivate and energize a team. ๐ช
Customer Service Pro โ Youโve got experience in guest interactions and can deliver service at the highest level! ๐
A Quick Thinker โ You can stay calm under pressure, manage multiple tasks, and ensure everything runs smoothly. โก
Training Guru โ Youโre passionate about developing others and have experience training team members to be their best! ๐
Flexible & Fun โ Youโre ready to work flexible hours, including weekends and holidays, while keeping the energy high and the fun rolling! ๐
High School diploma or GED required ๐
At least 6 monthsโ experience in customer service or a similar field ๐ข
Passion for entertainment and creating memorable experiences for guests of all ages ๐
Strong communication skills โ you know how to motivate and engage a team! ๐ฃ
A Fun Work Environment โ Work alongside an amazing team in an exciting, fast-paced attraction. ๐ข๐
Career Growth โ Plenty of opportunities to develop your leadership skills and grow within the company! ๐
Make a Difference โ Be part of creating magical moments for guests and making their day unforgettable! โจ
Flexible Schedule โ Work a variety of shifts, including evenings, weekends, and holidays, in a fun and dynamic environment! ๐
Youโll ensure that all safety protocols are followed, keeping everyone safe and sound while they enjoy their day at the attraction ๐ก๏ธ
Youโll also help maintain a clean and welcoming environment for both guests and team members! ๐งผ
Ability to move quickly around the attraction, stand for extended periods, and assist with tasks like stocking and lifting items up to 50 pounds ๐ช
Comfortable working indoors and outdoors with varying temperatures and conditions ๐โ๏ธ
Must be able to communicate clearly with guests and team members ๐ฃ๏ธ
We Care โ We go above and beyond for our guests and teammates ๐
Own Your Craft โ We are always learning, growing, and improving โจ
Drive & Discover โ We strive to deliver the best every day and explore new ways to delight our guests ๐
Go Together โ We collaborate and support each other, building a strong team spirit! ๐ค
Enjoy the Ride โ We have fun in everything we do and turn challenges into opportunities to learn ๐ข
Ready to bring your leadership skills to the attraction and be part of a team that loves to entertain? Apply now and letโs make magic together! โจ
๐ Benefits of Joining Merlin Entertainments! ๐
๐ฅ Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.๐ด Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!๐ข Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ๐ก๐ Recognition Programs and Rewards: Celebrate your achievements and hard work!๐ผ 401(k) Program: Save for the future with company matching contributions.๐ Tuition Reimbursement Programs: Get support for further education and career growth.๐ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ๐โจ
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Join the fun as a Retail Shift Lead with Merlin Entertainments in East Rutherford, NJ! If you have a passion for leadership and a knack for creating unforgettable experiences for guests, this role is perfect for you. You'll oversee daily operations across various departments, ensuring everything runs smoothly while guiding an energetic team dedicated to top-notch customer service. As a Retail Shift Lead, your responsibilities include managing queues, addressing guest concerns, and empowering your team through training and development. You'll also engage hands-on within the team when needed, making sure not only the guests but your staff have a delightful experience. With at least 6 months of experience in the attractions or service industry, you're just the person we want to inspire others and uplift the vibe of our workplace. The best part? Youโll work in an exciting environment where career growth and the joy of creating magical moments for guests comes hand in hand. So, if you're ready to step up, lead with enthusiasm, and bring your unique energy to our attraction, we want to hear from you! Apply now and let's make magic together!
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