About lemon.markets 🍋

Our mission is providing better opportunities to invest in capital markets. By empowering FinTechs and Banks to offer investment products, we help create financial well-being for their customers. In pursuit of this goal we strive to open 100 million securities accounts within Europe in this decade.

lemon.markets builds infrastructure for financial services and technology companies powering the next generation of investment products. From enabling a FinTech to launch their first investment product, over allowing e.g. a Neobank to embed investing into their product to bringing investing into a completely new context. Our API-first infrastructure makes launching an investment product customer-centric and compliant. We abstract all complexity for our partners through a well documented API, a self-service customer operations portal and operating in a clear regulatory framework. Enabling partners to launch in weeks, not months.

We have experienced first hand that brokerage infrastructure is broken. Building an investment product used to be highly expensive, challenging and cumbersome. We ease this pain by shielding our partners & their customers from the underlying complexity - and with that we make investing more accessible to everyone. Because that’s exactly what we enjoy, going to places nobody else dares and solving hard problems. This not only creates tons of value when done right, but attracts the smartest minds - because outlier companies are built by exceptional (& diverse) people like you.

Your Mission:

As a Customer Operations Specialist, you will be a fundamental part in the Operations team. As the first person to operate Customer Service you will be driving all customer related processes from onboarding management to off-boarding. You will ensure that customer data is up-to-date, as well as resolve any issues with customer accounts. Additionally, you will take ownership for all Customer Service processes and manage the relationship with the Customer Service teams of our partners, enabling them to provide outstanding Customer Service.

At lemon.markets, we value ownership a lot, that means, you will have autonomy in shaping your area of responsibility. You’ll be collaborating closely with the Customer Lifecycle Domain, AFC Operations and the wider Operations team, you will leverage your expertise to optimize effective procedures and processes. Your collaboration with Product, Engineering, and Customer Service teams of our partners will be crucial in ensuring our customers will have a great customer experience.

You will be responsible for:

• Client Onboarding and Due Diligence. You will execute the KYC process for B2B clients, reviews and off boardings.

• Risk Assessment and Compliance. You will assess the risk profile of B2B clients and ensure proper classification in line with internal risk policies.

• Collaborate and Communicate with relevant stakeholders. You will collaborate with internal teams like Compliance to address KYC-related queries and issues.

• Process Improvement and Reporting. You will identify opportunities to enhance KYC workflows and improve operational efficiency, and assist in developing and updating KYC Work Instructions.

You will be successful in this role if:

• Deep understanding of KYC, AML (Anti-Money Laundering), and CTF (Counter-Terrorism Financing) regulations — especially those applicable to B2B relationships

• Experience with corporate structures — understanding of complex company types, UBO (Ultimate Beneficial Ownership), and legal entity forms.

• Attention to detail — accurately reviewing and validating company documents like business registrations, shareholder structures, and financial statements

• Critical thinking and problem-solving skills — handling edge cases and complex onboarding issues

• “This is not my job!” is not part of your vocabulary - you are motivated by nature to deliver value for our customers by taking initiative and challenging the status quo, even if this means admitting one's own shortcomings and changing things.

• You can prioritize effectively and are able to sift through the noise and assess what's critical for the current priority.

How we take care of you:

🚀 Competitive compensation package:

We will offer you a mix of cash and stock options based on your appetite for upside.

💎 Make a real impact:

Shape the experience for our customers and us alike. Decide on tools, processes and our go-to-market while building, learning and growing together.

🕑 Flexible working hours:

We value focus time. Encouraging everyone to minimize fixed meetings and leverage asynchronous communication.

💻 Build your perfect setup:

Mac/Linux, Mechanical Keyboard, Screen. These are not expenses but investments. Please tell us what is needed to make you productive, and we will take care of it.

🏢 Onsite first, but remote flexible:

We all believe that in - person collaboration is an integral part of working together, but offer flexibility for remote working. Once a quarter the whole team meets for our offsite to honer this belief. In case you want to relocate to Berlin, we can provide assistance and visa sponsorship.

📈 Grow with us:

We take your personal development seriously. This means that we make sure to constantly mentor and challenge you, so you can reach the next level.

👶🏽 Get the flexibility you need:

Whether you have a family or a passion that you want to follow on the side. We want to offer you a setting that fits your current stage in life.

As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

About the process

1. Get to know - Melissa - Talent | 45 minutes

2. Operations Deep Dive - Marius - Sr AFC Ops Specialist & Yvonne - Operations Lead | 60 minutes

3. Meet the lemoneers at our HQ | 150 minutes

   1. Case Study - Marius - Senior AFC Ops Specialist, Yvonne - Operations Lead & Anastasia - Senior AML Compliance Manager | 60 minutes

   2. Meet the Team - a selection of Lemoneers| 45 minutes

   3. Principles Session - a selection of Lemoneers | 45 minutes