MW-315 - 11607-1 - Network Technician

As a Network Technician at Clemson CCIT, you will monitor, test, and maintain network and infrastructure elements, resolve incidents, and perform routine inspections. Additionally, you'll be configuring network resources, managing documentation, and providing Tier II support to ensure all telecommunication systems operate effectively.

To be successful in the Network Technician role at Clemson CCIT, you'll need a solid grasp of monitoring tools such as Splunk and SolarWinds, experience with Python scripting, and familiarity with routing protocols like BGP and OSPF. A strong background in firewall configuration and network troubleshooting is also essential.

Candidates for the Network Technician position at Clemson CCIT should be proficient in monitoring tools, have experience in network configurations including Cisco and Palo Alto, and possess strong problem-solving skills related to IP network troubleshooting. Knowledge of Linux server scripting and technical writing is also beneficial.

As a Network Technician at Clemson CCIT, you will work in an on-site, collaborative environment, engaging with a variety of technical challenges and customer service inquiries. It’s a bustling workplace where teamwork and communication are key to keeping all systems running smoothly.

The Network Technician at Clemson CCIT is vital for maintaining the integrity of the network infrastructure. By resolving incidents, performing monitoring tasks, and implementing new technologies, the technician helps enhance operational efficiency and ensures customer satisfaction throughout the community.

When answering this question, be ready to provide specific examples of how you've utilized these tools in past positions. Discuss how you've monitored network performance, identified issues, and resolved them using these applications to ensure seamless operations.

Describe your systematic approach to troubleshooting network problems. Start by explaining how you gather information, monitor the environment, and utilize diagnostic tools. Emphasize your methodical nature and the importance of documenting each step for future reference.

Talk about the resources you use to keep your knowledge fresh, such as attending seminars, participating in online forums, reading tech blogs, or taking relevant certifications. Show your enthusiasm for learning new technologies and how they can apply to the role at Clemson CCIT.

Share a story that highlights your problem-solving skills and teamwork. Focus on the challenge, your specific role in tackling it, and the successful outcome that benefited the company. This shows your ability to handle stress and complexity effectively.

Explain how you've used Python to automate tasks or streamline processes in previous roles. Provide specific examples that showcase your programming proficiency and the successful results achieved through your scripts.

Outline the steps you would take, starting from understanding the requirements and gathering necessary documentation, to setting up VLANs and ensuring security configurations. Highlight your attention to detail and adherence to best practices.

Discuss the various firewalls you've worked with, such as Palo Alto, mentioning specific configurations or rules you have implemented to secure the network. Describe any security issues you successfully mitigated through your configurations.

Define Tier II support in terms of advanced troubleshooting that requires more technical knowledge. Share your approach to guiding users, resolving more complex issues, and collaborating with a team of experts to ensure all customer needs are met.

Emphasize your customer service skills, explaining how you prioritize urgent requests and communicate effectively while managing expectations. Share a specific instance that showcases your ability to stay calm under pressure.

Describe the importance of maintaining documentation for network configurations, troubleshooting procedures, and user training. Highlight your experience in writing clear, concise documentation that serves as a valuable resource for the team.