NSB - Server

As a Server at Level99, your primary responsibilities include creating a welcoming atmosphere for guests, providing in-depth knowledge of our food and drink menu, maintaining cleanliness in your work area, and proactively attending to guest needs. You'll also work closely with your fellow team members to ensure smooth service and enhance the guest experience.

To join Level99 as a Server, you should be at least 18 years old and possess effective verbal and written communication skills. While prior experience in food service is valued, what truly matters is a positive and energetic attitude combined with a willingness to learn and adapt in a fast-paced environment.

A typical shift for a Server at Level99 in Natick, MA, involves a combination of greeting guests, taking and delivering orders, ensuring the service area is stocked, and collaborating with team members to maintain a high-energy environment. Expect to work during peak times, which may include evenings and weekends, and be ready for a fun and dynamic experience.

Yes, weekend availability is a must for the Server position at Level99. Our busiest times often fall on weekends, so team members need to be flexible with their schedules to accommodate guests and ensure optimal service during high-demand periods.

At Level99, we are committed to the growth of our team members. Our training programs for Servers include hands-on experience with our menu, service techniques, and insights into our unique gaming environment. We believe in continuous learning, encouraging team members to embrace challenges and supporting them as they enhance their skills.

In a busy setting like Level99, handling difficult guests requires patience and empathy. It's important to actively listen to their concerns, maintain a calm demeanor, and seek a resolution that satisfies them while adhering to our policies. Showing genuine care can often turn a negative experience into a positive one.

Staying organized during busy shifts involves prioritizing tasks and using the POS system effectively to track orders and payments. I also believe in keeping my workstation tidy and stocking up on supplies during slower moments so that I'm ready to serve guests efficiently when things get hectic.

Understanding food safety and hygiene is crucial for a Server at Level99. I make sure to comply with health regulations by maintaining cleanliness, properly storing food items, and following the correct procedures for serving and handling food and beverages. I also stay updated on any new guidelines to ensure guest safety.

Making each guest feel valued starts with a warm greeting and a genuine smile. I strive to engage in conversation, learn their names, and create a personal connection, offering recommendations based on their preferences, and ensuring they have everything they need for an enjoyable experience.

I manage stress during peak hours by remaining focused and calm. I prioritize tasks and delegate when necessary to ensure the team's rhythm remains intact. Keeping a positive outlook and remembering that our primary goal is guest satisfaction helps me navigate high-pressure situations effectively.

Working in a team-oriented environment brings me joy due to the camaraderie and support we provide each other. I love collaborating with others to achieve a common goal — delivering the best experience to our guests. The shared energy and teamwork make every shift an enjoyable challenge.

My motivation as a Server comes from the thrill of providing excellent service and creating memorable experiences for our guests. The positive feedback and return visits from satisfied customers fuel my passion for this role, allowing me to connect and build relationships through great service.

When familiarizing myself with a new menu, I take an organized approach, such as tasting the dishes, studying ingredient lists, and engaging with the kitchen staff to understand preparation details. I also take notes on allergens and key flavor profiles to better serve guests and provide informed recommendations.

A positive attitude is essential for a Server because it directly affects the guest experience. Guests can sense our energy, and a genuine smile and upbeat demeanor can turn a good experience into a great one. It also helps foster a cooperative work environment, making it enjoyable for both staff and patrons.

In the hospitality industry, my long-term goal is to develop my skills further, potentially moving into a supervisory or management position. I seek to gain comprehensive knowledge of operations, enhance my leadership capabilities, and help cultivate a positive work culture while continuing to provide excellent service.