Monitoring Engineer

The Monitoring Engineer at LightEdge Solutions is responsible for providing remote managed services support, working directly with clients to identify project requirements, and troubleshooting incidents related to our managed services. This role also involves creating environment designs based on sales proposals, deploying agent-based solutions, and ensuring project documentation is thorough and up-to-date.

To qualify for the Monitoring Engineer position at LightEdge Solutions, candidates should have an associate degree in Information Technology or a related field, alongside relevant experience. A minimum of 2 years in a multi-tenant or MSP monitoring platform is required. Strong troubleshooting skills, familiarity with monitoring tools, and proficiency in operating systems will also stand out.

Successful Monitoring Engineers at LightEdge Solutions should possess strong troubleshooting and problem-solving skills, excellent communication abilities, and a collaborative mindset. Familiarity with scripting languages like PowerShell or Python, knowledge of network protocols, and experience with cloud computing platforms are also beneficial.

Yes, LightEdge Solutions encourages continuous learning and growth by offering opportunities for training and certification, including Sciencelogic Professional Certification and others relevant to the Monitoring Engineer role. We believe in empowering our team members to enhance their skills and adapt to new technologies.

The work environment for Monitoring Engineers at LightEdge Solutions is dynamic and collaborative. Employees are encouraged to think outside the box and are provided the autonomy to manage their tasks effectively. With a focus on teamwork and personal responsibility, our culture fosters innovation and ensures job satisfaction.

In this answer, share specific instances where you successfully troubleshot monitoring solutions. Discuss the tools you used, the problems you encountered, and how you resolved them to underline your problem-solving skills.

Effective communication can be maintained by being proactive in updates, using clear language, and checking in regularly. Emphasize your strategy for documenting progress and how you tailor communication to each audience.

Share a specific example where you identified an inefficiency and detail the steps you took to implement a better solution. Highlight the positive impacts this had on team productivity or client satisfaction.

Detail your familiarity with tools like ScienceLogic, Zabbix, or SolarWinds, and discuss how you've used them in past roles to improve service delivery or troubleshoot incidents.

Discuss your organizational strategies, such as using project management tools, creating to-do lists, or applying time management techniques to manage ensure everything gets done without sacrificing quality.

Provide examples of scripts you've written, what tasks they automated or simplified, and the impact it had on your workflow or the team's efficiency.

Mention techniques such as staying calm, breaking down problems into manageable parts, and seeking support from team members when necessary. Emphasize the importance of a professional demeanor.

Discuss your commitment to continuous learning through training, attending music conferences, or participating in forums. Describe how this learning impacts your work.

Share your experiences working with vendors, outlining how you opened trouble tickets and collaborated with them to resolve issues. Highlight any successful outcomes.

Relate your personal values, career goals, and passion for technology to LightEdge's mission and values. Express excitement about contributing to their innovative approach in IT solutions.