Account Manager (Retail - SMB)

As an Account Manager (Retail - SMB) at Lightspeed, your primary responsibilities will include managing inbound sales and building strong relationships with our retail clients in the APAC region. You will engage with merchants to understand their needs, demonstrate software solutions tailored to their business goals, and work toward upselling and securing account growth. Additionally, you will contribute to creating a deeper understanding of our platform across clients, advocating for their needs while working collaboratively within your team.

To apply for the Account Manager (Retail - SMB) position at Lightspeed, candidates should possess experience in account management, sales development, or similar roles that involve meeting sales quotas. Familiarity with solution-based sales in a SaaS environment is essential, along with proficiency in using Salesforce.com to manage and organize your sales pipeline. Strong organizational, entrepreneurial skills, and the ability to work collaboratively in a team setting are also key components for this role.

At Lightspeed, we pride ourselves on fostering a supportive and inclusive culture that celebrates both individual and team achievements. As an Account Manager (Retail - SMB), you will be part of an environment that values collaboration, creativity, and continuous professional growth. We encourage you to bring your authentic self to work, and with various benefits like unlimited paid time off, wellness initiatives, and team events, we ensure our employees feel valued and engaged in their roles.

Lightspeed is committed to your professional development and career growth as an Account Manager (Retail - SMB). With a flexible work approach and access to resources such as LinkedIn Learning licenses, you will have plenty of opportunities to expand your skillset. Moreover, our environment encourages cross-functional collaboration and exploration of various roles within the company, allowing you to grow not just within your position but also within the broader organization.

Account Managers at Lightspeed enjoy a comprehensive range of benefits designed to enhance work-life balance and promote well-being. Some of these include our unlimited paid time off policy, a health and wellness benefit of $500 per year, paid volunteer days, and a flexible remote work policy. Our new office space even comes with complimentary breakfast and snacks, adding to the already vibrant work culture fostered by our Auckland Culture Club!

In answering this question, focus on specific examples from your previous roles. Highlight your experience in managing client relationships, meeting sales quotas, and how you’ve adapted to client needs. Be sure to explain how this aligns with Lightspeed's commitment to empowering retail merchants.

Discuss your techniques in active listening and understanding customer pain points. Explain how you’ve successfully upsold solutions based on your knowledge of your clients’ businesses and how you’ve used data to tailor your recommendations.

Illustrate your ability to prioritize tasks and manage time effectively. Talk about segmentation of clients based on needs, ensuring personalized communication, and using tools like Salesforce to stay organized. Emphasize your adaptability in managing different clients simultaneously.

Share your approach to relationship building, focusing on communication, empathy, and delivering on promises. Give examples of how you’ve established long-lasting relationships that led to enhanced client loyalty and retention.

Discuss qualities such as strong communication skills, problem-solving ability, resilience, and a focus on customer success. Tie these back to how they enhance customer experience and contribute to Lightspeed's overall goals.

Provide a specific example that demonstrates your problem-solving skills and resilience. Focus on the actions you took to address the challenge, the outcome, and what you learned from the experience to highlight your growth.

Describe a step-by-step approach to listening to the client's concerns, empathizing with their situation, and providing solutions. Emphasize your commitment to turning a negative experience into a positive one and retaining the client’s trust.

Outline your familiarity with Salesforce and any specific features you’ve utilized to track leads, manage client information, and analyze sales data. Illustrate how these tools have helped you in your previous roles to streamline processes.

Express your enthusiasm for Lightspeed's inclusive culture, innovative approach to retail solutions, and how it aligns with your career goals. Share what excites you about contributing to a company that empowers merchants to succeed.

Discuss key performance indicators (KPIs) you prioritize, such as revenue growth, client retention rates, and customer satisfaction scores. Highlight how you set personal goals aligned with Lightspeed's objectives to track your success.