EV Technical Service Engineer

As an EV Technical Service Engineer at Lincoln Electric, you will be responsible for providing expert technical support for our EV charger product line. This includes troubleshooting customer issues, collaborating with the customer service team, traveling to customer sites for hands-on assistance, maintaining detailed records of service activities, and assisting in training both customers and internal teams.

To qualify for the EV Technical Service Engineer position at Lincoln Electric, candidates should have a technical degree and at least 5 years of relevant experience in the EV charger or industrial machinery industries. A proven track record of resolving complex technical issues and experience with power electronics are also essential.

The EV Technical Service Engineer plays a crucial role in ensuring customer satisfaction at Lincoln Electric by providing expert technical support, troubleshooting issues efficiently, and directly interacting with customers to resolve challenges. Their hands-on assistance and training help clients get the best use out of the EV chargers.

Important skills for an EV Technical Service Engineer at Lincoln Electric include strong technical knowledge in power electronics, excellent problem-solving abilities, outstanding communication and interpersonal skills, and a customer-focused approach. The ability to work both independently and in a team setting is also vital.

Yes, the EV Technical Service Engineer position at Lincoln Electric may require travel to customer sites as needed for hands-on troubleshooting and support, ensuring that clients receive timely assistance with their EV chargers.

When answering this question, focus on specific projects or roles where you've worked directly with power electronics. Explain your technical knowledge and how it pertains to EV chargers, showcasing your hands-on experience and any problem-solving scenarios you faced.

Emphasize the importance of active listening and empathy when addressing customer complaints. Discuss your method for analyzing the issue, providing timely and effective solutions, and following up to ensure customer satisfaction.

Highlight a systematic approach to troubleshooting, such as gathering all relevant data, replicating the issue, and using diagnostic tools. Share examples of challenges you've faced and how you successfully resolved them.

Discuss your commitment to continuous learning through online courses, industry seminars, webinars, and reading up on the latest trends and technologies in electric vehicles. It shows your passion and dedication to the field.

Share a specific instance where you led training, highlighting your communication skills, the methods you used to educate the team, and the positive outcomes that resulted from your training efforts.

List the relevant tools and software commonly used in your field, explaining how you use them effectively to troubleshoot issues, document service activities, and communicate with customers.

Express your passion for problem-solving and helping others. Discuss how providing excellent service gives you fulfillment and how you enjoy the challenge of ensuring a smooth experience for customers.

Provide an example where your initiative in collecting and analyzing customer feedback led to a successful improvement in a product or service, showcasing your strategic thinking and customer-centric mindset.

Highlight your collaboration skills by discussing how you engage with different teams, respect diverse perspectives, and effectively contribute to team goals. Share an example of successful teamwork in a previous role.

Focus on Lincoln Electric’s reputation in the industry, your alignment with their values, and your excitement about contributing to the EV segment. Convey your enthusiasm for helping advance the world of electric vehicles through innovative solutions.