Associate Account Director Italian- Talent Solutions, SMB

As an Associate Account Director at LinkedIn, your key responsibilities include managing client accounts in the SMB market, ensuring contract renewals, and enhancing product engagement through tailored training and support. You will collaborate with various stakeholders, seeking to understand their objectives and challenges to align LinkedIn’s solutions effectively with their needs.

Ideal candidates for the Associate Account Director role at LinkedIn should have at least 1 year of sales or client management experience, fluency in English and Italian, and a strong understanding of SaaS platforms. Experience in recruitment media or HR software, as well as skills in negotiation and analytics, are highly desirable.

The hybrid work model for the Associate Account Director at LinkedIn allows for flexibility in where you work. You'll combine remote work with in-office days, enabling you to connect with your team and clients while enjoying the convenience of working from home on certain days as needed by the business.

To succeed as an Associate Account Director at LinkedIn, strong communication, negotiation, and forecasting skills are essential. Additionally, being data-driven and customer-centric, along with the ability to understand and assess business opportunities, will greatly enhance your effectiveness in this role.

LinkedIn invests significantly in employee growth, offering a culture that fosters trust, care, and inclusion. As an Associate Account Director, you'll have access to tools and resources designed to support your personal and professional development, helping you meet your career aspirations.

To manage multiple stakeholder relationships effectively, I would prioritize understanding each stakeholder's objectives and challenges. I’d build strong communication channels, tailor my messaging, and ensure regular engagement to foster trust and alignment around common goals.

My approach to ensuring client satisfaction involves actively listening to their needs, providing tailored solutions, and maintaining consistent communication. I would regularly gather feedback and be proactive in addressing any challenges that arise to keep clients engaged and happy.

To mitigate churn risk, I would focus on establishing a deep understanding of clients' needs and ensuring they perceive the value of LinkedIn's solutions. By employing proactive communication and regularly checking in, I can anticipate issues and adapt strategies to optimize their experience.

I have gained hands-on experience with SaaS platforms through previous roles, where I was responsible for demonstrating products to clients, negotiating contracts, and ensuring they adopted solutions that fit their needs. I am comfortable using data to drive client decisions.

I prioritize accounts by assessing their revenue potential, engagement level, and strategic importance. By analyzing these factors, I can tailor my outreach efforts and allocate my time effectively, focusing on high-impact accounts while nurturing others for growth.

In a previous role, I closed a challenging deal by employing a consultative selling approach. I actively listened to the client's needs and concerns, presented tailored solutions, and navigated through objections with data-backed insights. This persistence led to a successful negotiation and long-term partnership.

I adapt my communication style by first assessing the stakeholder's preferences and needs. For example, I might use a more technical approach for an IT lead and a high-level overview for executive stakeholders. Flexibility in communication helps ensure that messages resonate.

Successful territory planning requires a strategic analysis of clients within the area, identifying potential growth opportunities, and establishing a focused outreach strategy. Creating a clear map of key stakeholders and understanding their business needs inform a more effective approach.

I leverage data throughout the sales process by analyzing client engagement patterns, using insights to tailor solutions, and justifying investment recommendations. Data helps me make informed decisions and demonstrates value to clients, enhancing trust in our offerings.

I am motivated by the opportunity to work at LinkedIn because of its commitment to creating economic opportunity and its innovative approach to talent solutions. Being part of a team that transforms how businesses connect with potential talent aligns with my career aspirations and values.