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Dealership F&I/Sales Manager

Dealership:

L0253 Honolulu Buick GMC Cadillac

Honolulu GMC Cadillac

F&I/Sales Manager Hybrid Position

Pay: $120,000 - $175,000 based on performance

Department Hours: Mon-Sat 9am-6pm, Sunday 10am-6pm

We are looking for an experienced F&I Manager, looking to grow and advance in their dealership sales management career! Does that sound like you? Apply now!

This individual is responsible for providing exceptional customer service throughout the deal process. Helping customers choose products that protect their vehicle purchase and setting up the structure and finalization of the sale. This individual also works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time.

Responsibilities

  • Sales Process Management
  • Ensure salespeople are engaging directly with the customer and engage directly with customer themselves.
  • Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
  • Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
  • Customer Engagement
  • Ensure all customers greeted promptly in a professionally and friendly manner.
  • Address and resolve customer concerns promptly and professionally.
  • Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
  • Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
  • Track ad sourcing by communicating with customers to identify what brought them to the store.
  • Help customers choose protection packages for their vehicle by presenting all products and their benefits.
  • Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.
  • Submit deals to bank electronically using appropriate dealer system.
  • Enter transactions accurately into ADP and bank approval systems.
  • Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.
  • Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.
  • Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)
  • Obtain all appropriate licensing within 90 days from date of hire.

Skills and Qualifications

  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • Typing – ability to type efficiently
  • Mathematics – ability to use mathematics to solve problems.
  • Basic computer skills

Competencies

  • Does the right thing, takes action and adapts to change
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

  • Up to 2/3 of time: standing, walking, driving vehicle, lifting up to 25 pounds
  • Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
  • Up to 1/3 of time: transport or place up to 25 pounds

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Average salary estimate

$147500 / YEARLY (est.)
min
max
$120000K
$175000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Dealership F&I/Sales Manager, Lithia

Are you ready to drive your career forward as the F&I/Sales Manager at Honolulu GMC Buick Cadillac? This exciting hybrid position offers a competitive salary ranging from $120,000 to $175,000, based on performance, in the beautiful city of Honolulu, HI. As F&I/Sales Manager, you'll be at the forefront of customer engagement, ensuring each client receives exceptional service throughout their vehicle purchasing journey. Your responsibilities will include managing the sales process, mentoring sales staff, and providing necessary financial guidance to customers. You'll work closely with lenders to secure financing, ensuring all paperwork from the sale is accurate and timely. With the opportunity to create a positive buying experience for our customers, you’ll not only manage the sales process but also develop lasting relationships that contribute to our dealership's success. Whether you’re walking the lot with your sales team, assisting customers with protection packages, or tracking advertising success, your keen attention to detail and communication skills will shine. Embrace this chance to contribute to a thriving dealership and grow your career in the world of automotive sales. If you’re eager to take the next step in your career and meet the qualifications we've detailed, we want to hear from you. Join Honolulu GMC Buick Cadillac and let’s make every customer’s experience memorable together!

Frequently Asked Questions (FAQs) for Dealership F&I/Sales Manager Role at Lithia
What are the main responsibilities of the F&I/Sales Manager at Honolulu GMC Buick Cadillac?

As the F&I/Sales Manager at Honolulu GMC Buick Cadillac, your primary responsibilities include overseeing the entire sales process, managing the engagement with customers, and ensuring all financial transactions are completed accurately. You will mentor and develop your sales team while collaborating with lenders to facilitate financing for customers, and you'll also serve as a point of contact for resolving customer concerns during their buying experience.

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What qualifications do I need to apply for the F&I/Sales Manager position at Honolulu GMC Buick Cadillac?

To qualify for the F&I/Sales Manager position at Honolulu GMC Buick Cadillac, you should have a high school diploma or equivalent, be at least 18 years old, and possess excellent communication and mathematical skills. Additionally, experience in automotive sales and finance management is preferred, along with a strong sense of urgency and attention to detail to navigate the demands of the role successfully.

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What does the training and onboarding process look like for the F&I/Sales Manager role at Honolulu GMC Buick Cadillac?

At Honolulu GMC Buick Cadillac, new F&I/Sales Managers undergo a comprehensive onboarding process that includes training on dealership operations, sales strategies, and financial procedures. You'll gain insights into managing the sales team, customer engagement practices, and will receive support in obtaining all necessary licensing within 90 days of hiring, setting you up for success from day one.

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How does customer engagement work in the F&I/Sales Manager position at Honolulu GMC Buick Cadillac?

Customer engagement is a crucial part of the F&I/Sales Manager's role at Honolulu GMC Buick Cadillac. You will ensure that every customer is greeted promptly and professionally, monitor their progress through the buying process, and assist sales representatives as needed. Your goal is to create a positive experience that addresses customer needs while driving sales effectively.

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What benefits does Honolulu GMC Buick Cadillac offer to F&I/Sales Managers?

F&I/Sales Managers at Honolulu GMC Buick Cadillac can enjoy a range of best-in-class benefits. These include competitive pay, medical, dental, and vision insurance, paid holidays, retirement plans like 401(k), as well as employee discounts on vehicle purchases. Additionally, there's access to wellness programs and development resources through the Lithia Learning Center.

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Common Interview Questions for Dealership F&I/Sales Manager
Can you describe your experience with managing a sales team in a dealership?

When answering this question, be specific about previous roles and the size of the teams you managed. Highlight your approach to developing team members through coaching and regular feedback. Emphasize any measurable results, such as increased sales or improved customer satisfaction scores, to illustrate your effectiveness.

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How do you ensure that customers have a positive buying experience?

Talk about your strategies for engaging with customers, such as greeting them upon arrival and actively listening to their needs. Share examples of how you've resolved customer issues in the past and mention your commitment to follow-up after a sale to ensure satisfaction.

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What strategies do you use to track customer engagement and deal progress?

Discuss tools or systems you've used to monitor customer interactions and deal flow. Explain how these systems help you maintain communication with your sales team and identify areas where customers may need further assistance in their buying journey.

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How do you handle the financing process for customers?

Describe your experience working with lenders and the steps you take to facilitate financing, including how you present options to customers. Focus on building relationships with lenders to ensure beneficial terms for your clients, and detail the importance of accurate paperwork in closing deals.

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What are some common challenges you face in F&I/Sales Management?

You should mention challenges such as managing a diverse sales team, fluctuating market conditions, or customer objections. Outline how you've successfully navigated these challenges in the past, focusing on problem-solving and adaptability.

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Describe your approach to mentoring sales staff.

Show your ability to work with others by discussing your mentorship style. Provide examples of how you identify development needs and implement training or coaching sessions to enhance team performance, and share success stories of team members you've helped to advance.

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How do you keep your sales knowledge current in the automotive industry?

Talk about the resources you use, such as attending industry seminars, participating in online courses, and staying informed about market trends. Mention any professional networks or associations that you belong to, which keep you connected and informed.

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Can you give an example of how you adapted to a change in dealership policies or market conditions?

Choose a specific instance where a change forced you to adapt. Describe the situation, the steps you took to manage the transition, and the positive results that followed due to your proactive approach and flexibility in facing new challenges.

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What techniques do you use to ensure accuracy in financing paperwork?

Discuss methods such as double-checking documentation, implementing a standard checklist, or utilizing software to minimize errors. Highlight your attention to detail and accountability in ensuring that all paperwork meets dealership, state, and lender requirements.

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Why do you want to work at Honolulu GMC Buick Cadillac?

Your answer should reflect research about the dealership and its culture, as well as how its values align with your own. Highlight any admiration for its customer focus, community involvement, or reputation in the industry, and explain how you believe you can contribute and help the dealership thrive.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

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