As a Product Specialist at Lithia Hyundai of Fresno, you will primarily be responsible for engaging with customers to facilitate a smooth vehicle purchasing experience. Your role involves consulting with customers to determine their needs, providing detailed product knowledge about Hyundai vehicles, and guiding them through the purchasing process. You will strive to create an exceptional buying experience that fosters long-lasting customer relationships, helping to Earn Customers for Life.

For the Product Specialist position at Lithia Hyundai of Fresno, you do not need previous sales experience; enthusiasm and a willingness to learn are what we value most! Ideal candidates are those with a strong desire to succeed, excellent communication abilities, and a knack for building relationships with customers. A high school diploma or equivalent, along with being at least 18 years of age, is required.

At Lithia Hyundai of Fresno, Product Specialists enjoy a lucrative earning structure. The average sales representative can earn between $5,300 and $14,000 per month, depending on performance. The position also offers additional earnings through commissions and bonuses based on individual performance, contributing to a potential annual salary range of approximately $64,480.00 to $92,600.00.

Lithia Hyundai of Fresno takes pride in offering best-in-class industry benefits for our Product Specialists. These include competitive pay, comprehensive medical, dental, and vision plans, paid holidays, and paid time off (PTO). Additionally, you will benefit from a 401(k) retirement plan, Employee Stock Purchase Plan, life insurance, and various wellness programs aimed at supporting your overall health and well-being.

No prior sales experience is needed to apply for the Product Specialist role at Lithia Hyundai of Fresno. We are looking for individuals with a strong desire to learn and succeed in automotive sales. Our training program is designed to equip you with the skills and knowledge required to excel in this entry-level position while providing you with an environment where you can thrive.

When responding to this question, emphasize your passion for the automotive industry and the Hyundai brand. Highlight aspects of Lithia Hyundai of Fresno that resonate with you, like their award-winning reputation, commitment to customer service, and opportunities for growth. Show that you are enthusiastic about being part of a team that values success and customer satisfaction.

Indicate that effective communication and empathy are key in such situations. Discuss strategies like actively listening to the customer’s concerns, remaining calm, and working to find a solution that meets their needs. Mention that your goal would always be to provide a positive experience and foster long-term relationships with customers.

Prepare a specific example that demonstrates your customer service skills. Talk about how you went above and beyond to meet a customer's needs, solve a problem, or enhance their experience. Use this opportunity to showcase your ability to connect with customers and make a positive impact.

Discuss skills such as excellent communication, interpersonal skills, and problem-solving abilities. You might also mention the importance of being adaptable, motivated, and friendly in order to foster great relationships with customers and support their buying journey.

Express the importance of building long-lasting customer relationships as a cornerstone of successful automotive sales. These relationships not only lead to repeat business but can also result in referrals. Emphasize that fostering trust and positive experiences helps to Earn Customers for Life.

Share insights about your personal motivation techniques, such as setting achievable goals, celebrating small wins, and maintaining a positive mindset. It’s also great to mention your eagerness to learn and grow within the role, which fuels your motivation even when challenges arise.

Before the interview, do your research! Mention what sets Lithia Hyundai of Fresno apart, like their recent awards, commitment to customer satisfaction, or community involvement. Showing that you understand the company’s reputation will demonstrate your genuine interest in the position.

Talk about your enthusiasm for learning and understanding the unique features of various Hyundai models. Mention that you plan to participate in training, engage with your team, and study product information to become knowledgeable in order to assist customers effectively.

Highlight qualities such as a positive attitude, strong communication skills, and a genuine desire to help customers. Discuss the importance of product knowledge, adaptability, and excellent follow-up tactics as essential components of success in the role.

Share your enthusiasm for working collaboratively. Explain that you plan to bring your unique strengths, skills, and ideas that align with the dealership's goals. Express your commitment to providing exceptional customer service and support to enhance the overall team dynamic.