Team Lead/Service Tech Class A

As a Team Lead/Service Tech Class A at BMW of Ramsey, your main responsibilities will include performing thorough vehicle diagnostics, executing repairs and maintenance for BMW and MINI vehicles, and guiding junior technicians to enhance their skills. You will also be tasked with ensuring that all services meet the highest standards of quality and efficiency, and you'll play a crucial role in maintaining customer satisfaction through excellent service delivery.

To qualify for the Team Lead/Service Tech Class A position at BMW of Ramsey, candidates must have prior experience with BMW or MINI vehicles and hold ASE certifications. A solid understanding of both manual and automatic transmissions and a demonstrated strong work ethic are also essential. Ideal candidates will embody a team-oriented mindset and possess a desire to continually improve their skills while contributing to the overall success of the service department.

At BMW of Ramsey, you will find a vibrant and supportive work environment. Our dealership boasts a beautiful, new, state-of-the-art facility where teamwork and collaboration are at the forefront. The management team is committed to supporting your growth, providing the resources you need to succeed, and fostering a culture where innovation and excellence are celebrated.

BMW of Ramsey offers an extensive range of benefits for Team Lead/Service Tech Class A employees, including competitive pay, comprehensive health insurance (medical, dental, and vision), paid holidays, and PTO. Additional perks include short and long-term disability insurance, life insurance, a 401(k) retirement plan with employer match, employee stock purchase plans, and access to the Lithia Learning Center for professional development.

At BMW of Ramsey, we prioritize the growth and development of our Team Lead/Service Tech Class A employees. Our dealership provides numerous professional development opportunities through the Lithia Learning Center, engaging training programs, and mentorship from experienced management. This commitment ensures that you are not only able to enhance your technical skills but also climb the career ladder in the automotive industry.

In your answer, highlight specific models you have worked on and any specialized training or certifications you possess. Discuss particular repairs or diagnostic challenges you’ve successfully handled to showcase your expertise and confidence in managing these vehicles.

Reflect on both technical skills and soft skills. Discuss your expertise in diagnostics, repair techniques, and how you effectively collaborate with a team. Emphasize your ability to lead and educate others, which is crucial in this position.

Outline your systematic troubleshooting process, starting from gathering customer descriptions to utilizing diagnostic tools. Mention how you prioritize accuracy and thoroughness in identifying issues while keeping communication open with both customers and team members.

Explain your methods for staying updated, such as attending workshops, following industry news, or participating in training programs. This shows that you are committed to continuous learning and staying ahead in the rapidly evolving automotive field.

Share a specific example that demonstrates your customer service skills. Highlight your communication skills and how you worked to understand the customer's perspective while resolving the issue satisfactorily.

Discuss the importance of teamwork in delivering quality service. Provide examples of successful collaborations with colleagues that led to improved efficiency and customer satisfaction, reinforcing the value of a harmonious work environment.

Detail your organizational tactics for prioritizing tasks and managing your time effectively. Discuss tools you might use, such as checklists or digital management systems, that support efficiency in a fast-paced environment.

Outline your commitment to precision in every job, from following BMW repair guidelines to utilizing the right tools, alongside your dedication to exceeding customer expectations and adhering to quality assurance protocols.

Suggest that you would engage in a respectful discussion, focusing on evidence and rationale behind each approach. Emphasize your willingness to learn from others and to find common ground for the best outcome.

Articulate your admiration for BMW as a brand and your interest in being part of a leading dealership like BMW of Ramsey. Discuss how the company's values and opportunities align perfectly with your career goals and aspirations for growth.