Accessibility Coordinator The Gorge Amphitheater

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

JOB

Venue Nation is seeking an Accessibility Coordinator for The Gorge Venue. The Accessibility Coordinator plays a crucial role in ensuring that the venue is inclusive and accessible to all guests by maintaining Live Nation service standards. The Venue Accessibility Coordinator will report to the Venue General Manager, and work alongside the Venue Operations Manager, Director of Accessibility, and venue leaders to ensure the needs of guests are met to create an enjoyable, accessible experience for all.

Partner with the National Accessibility and Inclusivity team to implement, locally own, and maintain all accessibility touchpoints.

RESPONSIBILITIES:

Pre-season Planning/On-going Support:

• In collaboration with your General Manager, meet with all department heads (e.g. box office, security, guest service, and Campground & Venue Experience Manager) to design a service framework and plan for pre-show and day-of-show standards and processes, considering ADA (Americans with Disabilities Act) and other relevant accessibility guidelines.
• Work in coordination with leadership to discuss budget, needs, and ongoing support. Identify and seek opportunities to integrate accessibility considerations and remove event day hassles for both fans and employees.
• Regularly survey that all areas of the, including, circulation spaces, seating, restrooms, entrances, and exits, are accessible to individuals with disabilities and follow the standards set forth by the National Accessibility and Inclusivity team.
• Help facilitate, in collaboration with other Campground/Venue leaders, large-scale on-site venue staff training, leading sections for Campground/Venue crew members designed by the National Accessibility and Inclusivity team.
• Stay informed about relevant accessibility laws, regulations, and standards in your state to ensure the venue's compliance with ADA and other applicable guidelines.

Day of Show Accessibility Planning:

• Serve as the main point of contact for guests with disabilities, providing assistance and information regarding accessible services and facilities before and during events.
• Main point of contact for all incoming fan and venue employee accessibility-related requests and communication, to ensure the needs and communicate with guests and crew members about available accessibility services, facilities, and policies.
• Collaborate with Campground/Venue department heads as the subject matter expert and coordinate with venue staff to ensure seamless assistance for guests with disabilities.
• Complete post-event reporting, helping to identify trends and guidance for future improvements.

Communication & Collaboration:

• Frequent meetings with the core Campground/Venue team, attend calls with other Accessibility Coordinators around the country, as well as have frequent one-on-ones with National Accessibility and Inclusivity leaders.
• Complete post-event reporting, helping to identify trends and guidance for future improvements.
• Provide information in multiple formats (e.g., written, verbal, visual) to accommodate different communication needs.
• Work in coordination with venue management and the National Accessibility and Inclusivity team to address and solve any accessibility barriers.

WHAT THIS PERSON WILL BRING:

• A natural interest in helping others and a heart for service. As well as a passion for delivering memorable fan experiences.
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one-team mentality no matter the task.
• Understanding of ADA requirements and other accessibility standards. Experience working with or familiarity with various disabilities and the specific needs associated with them.
• Excellent communication skills, both written and verbal. Ability to communicate effectively with individuals with diverse needs.
• Strong problem-solving skills to address accessibility challenges and find effective solutions.
• Empathy and a people-first approach.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.
• Preferably able to lift 30 lbs. using proper lifting techniques, but not required.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.