Lead Dairy/Frozen Clerk FT

As a Lead Dairy/Frozen Clerk at Lowes Foods, you will be responsible for ensuring the smooth operation of the dairy and frozen food sections. Key duties include providing exceptional guest service, stocking and rotating products, maintaining organization in the coolers, managing inventory, and ensuring sanitation standards are upheld. You'll also handle deliveries and manage paperwork related to inventory control.

To qualify for the Lead Dairy/Frozen Clerk position at Lowes Foods, you should possess a friendly demeanor, have the ability to work well with others, and be physically capable of lifting up to 60 lbs. Additionally, effective communication skills and a willingness to learn new tasks are crucial to successfully thrive in this role.

The Lead Dairy/Frozen Clerk plays a pivotal role in enhancing guest satisfaction at Lowes Foods by maintaining attractive, well-stocked, and organized product displays in the dairy and frozen food sections. You’ll ensure that products are fresh and readily available while providing friendly interactions that keep guests coming back for more.

Working as a Lead Dairy/Frozen Clerk at Lowes Foods involves navigating temperature variations typical of dairy and frozen departments. You will be responsible for maintaining cleanliness and safety, requiring physical activity such as standing, bending, and pushing stock carts throughout your shifts.

By working as a Lead Dairy/Frozen Clerk at Lowes Foods, you will develop valuable skills such as customer service excellence, inventory management, teamwork, and product merchandising. These skills not only enhance your career prospects but also contribute to your personal development in a retail environment.

When dealing with difficult customers, it's important to stay calm and listen actively to their concerns. Demonstrate empathy and assure them that you're there to help. Provide solutions or alternatives when possible, and ensure a positive interaction to maintain guest satisfaction.

My experience includes managing stock levels efficiently, conducting regular inventory checks, and applying proper rotation methods to minimize waste. I understand the importance of keeping dairy and frozen items fresh and readily available for guests.

Sanitation is crucial in the dairy and frozen department to maintain product safety and quality. It prevents cross-contamination and spoilage, ensuring that guests receive fresh and safe items. Regular cleaning schedules and adherence to health standards are essential responsibilities.

I prioritize product rotation by adhering to the 'first in, first out' principle. I regularly check expiration dates and ensure that older products are placed in front, making them easily accessible for guests while minimizing waste.

To maximize sales, I would focus on effective merchandising, promoting seasonal items, and utilizing customer feedback to adjust offerings. Creating enticing displays and maintaining proper stock levels can attract purchases and enhance sales performance.

In my previous role, my team faced a significant inventory drop during a busy season. By collaborating closely, we implemented a streamlined ordering process and managed deliveries effectively, which ultimately led to a 25% increase in product availability, showcasing the strength of teamwork.

I prioritize effective organization and clear communication with my team. During busy times, I remain focused on maintaining a smooth workflow by delegating tasks efficiently and ensuring everyone is aligned with their responsibilities to meet guest demands.

To meet the No Noticeable Wait standard, I would actively monitor traffic in the department, keep an eye on stock levels, and ensure team members are available to assist customers promptly while maintaining an efficient flow of products on the sales floor.

I would greet guests warmly, engage them with helpful product knowledge, and offer recommendations. Being approachable and eager to assist not only improves their shopping experience but also fosters return visits to Lowes Foods.

In the event of a delivery discrepancy, I would promptly review the order against the delivery slip. If a mistake is found, I would communicate with the relevant parties to resolve the issue, ensuring transparency and maintaining trust with our vendors and guests.