Part Time - Back End Clerk - Flexible

As a Back End Clerk at Lowe's, you'll primarily handle returns and ensure that all merchandise meets quality and safety standards. Your responsibilities include processing paperwork for shipments, managing merchandise efficiently, and communicating with customers and vendors regarding returns. This role plays a crucial part in maintaining store operations smoothly.

To succeed as a Back End Clerk at Lowe's, a minimum qualification includes the ability to read, write, and perform basic math. While experience in processing returns or retail isn't required, it is preferred, with at least 1 year of experience in merchandise administration or customer communication being ideal.

Back End Clerks at Lowe's are generally scheduled for up to 25 hours per week for part-time positions. The hours may include evenings and overnight shifts during weekdays and weekends, depending on store needs. Flexibility is key in this role!

While prior retail experience is preferred for the Back End Clerk position, it is not strictly necessary. What matters most is your willingness to learn and provide excellent customer service, as well as your ability to handle returns and manage inventory effectively.

To apply for the Back End Clerk position at Lowe's, simply visit our careers page or inquire at your local store. You'll be invited to share your experience and enthusiasm for customer service during the application process!

In answering this question, share specific examples of your past experiences with customer returns. Highlight how you communicated with customers, addressed their concerns, and ensured a smooth return process in your previous roles.

Discuss your approach to maintaining accuracy in inventory management. Mention the importance of double-checking receipts, using inventory software effectively, and how you verify items before they are shelved.

Share your strategies for prioritizing tasks. You might mention using lists, staying organized, and the importance of communication with team members to ensure that urgent tasks are completed efficiently.

Describe how you would approach a difficult conversation with a vendor by remaining calm and professional. Emphasize your focus on problem-solving, listening to their concerns, and finding a mutually beneficial solution.

Discuss the importance of following safety protocols, including proper disposal of returned items, ensuring products meet quality standards, and maintaining a clean workspace to prevent accidents.

Talk about the tools and techniques you use to stay organized, such as tracking shipments in a log, prioritizing deliveries based on urgency, and maintaining clear communication with your team.

Mention your belief in the importance of empathy and active listening in providing excellent customer service. Share how understanding customer needs leads to a positive shopping experience.

Provide a specific example where you mediated a conflict, focusing on your approach and the outcome. Highlight your ability to remain impartial and work toward a solution that satisfied all parties involved.

Emphasize your attention to detail, commitment to quality, and proactive approach to customer service as ways you can help maintain Lowe’s high standards. Discuss how these qualities align with the company's values.

Talk about your career aspirations within Lowe's, whether it’s advancing to a full-time role or taking on leadership responsibilities. Demonstrate your eagerness to grow and contribute to the company’s success.