Therapist Enablement Specialist

As a Therapist Enablement Specialist at Luna, your primary responsibilities include monitoring therapist performance, collaborating with the Sr. Manager of Therapist Enablement, and developing resources to enhance the PT network's productivity. You'll ensure that therapists have timely access to support and execute workflows aimed at improving clinical best practices, ultimately optimizing patient care.

To qualify for the Therapist Enablement Specialist role at Luna, you should have at least 3 years of experience as a Physical Therapist Assistant. A background in clinical data is a plus. Strong communication skills, attention to detail, and proficiency in G-Suite applications are essential. An eagerness to learn and implement feedback will help you excel in this fast-paced team environment.

Luna is dedicated to the professional growth of its employees, including Therapist Enablement Specialists. The leadership team is supportive and encouraging, offering numerous opportunities for career development. As a part of a revolutionary start-up, you'll have the chance to learn new skills and take on responsibilities that can directly impact your career trajectory.

The work environment for a Therapist Enablement Specialist at Luna is dynamic and engaging, as the role is designed for those who thrive in fast-paced settings. You'll work remotely alongside a collaborative team that values communication, continuous improvement, and exceptional service. Maintaining strong relationships with therapists and being proactive in feedback processes is crucial to success.

As a Therapist Enablement Specialist at Luna, you can enjoy several benefits, including a fully remote work position, generous paid time off, and comprehensive medical, dental, and vision insurance starting the month after your start date. Additionally, Luna offers company-paid life insurance and opportunities for professional growth within a pioneering start-up atmosphere.

To effectively answer this question, emphasize your background in physical therapy, detailing specific roles and responsibilities. Highlight any experience that involved data analysis or supporting other PTs, as these are integral to the Therapist Enablement Specialist role. Make sure to convey your passion for improving patient care and driving outcomes within the field.

Discuss your preferred communication methods, such as regular updates through phone calls or digital platforms. Mention the importance of being approachable and responsive to therapists' needs, as well as how you would maintain positive relationships that foster a collaborative team spirit.

Outline a systematic approach that includes establishing key performance metrics, conducting regular performance reviews, and providing constructive feedback. Mention the importance of combining qualitative insights with quantitative data to paint a complete picture of performance.

Share specific examples from past roles where you successfully managed competing priorities or tight deadlines. Emphasize your time-management skills and ability to stay organized under pressure, while also remaining flexible to adapt to changing circumstances.

Discuss your process for collecting input from therapists and stakeholders to identify common challenges. Explain how you would leverage best practices and your own experiences to create resources that are user-friendly, informative, and promote clinical excellence in patient care.

Offer a specific example where you identified an inefficiency and proposed a solution. Detail the steps you took to implement the change and the measurable outcomes of your efforts, ensuring to highlight your analytical skills and ability to take initiative.

Talk about your approach to conflict resolution, emphasizing active listening and open communication. Describe how you would seek to understand the therapist's perspective and work together to find common ground and a constructive path forward.

Explain how you value data as a decision-making tool. Share examples of how you’ve utilized data analytics to inform your outreach and measure the success of enablement initiatives. Highlight your comfort with technology and data-driven approaches.

Detail your methods for creating a welcoming onboarding process, including the resources you would provide and support systems you would establish. Stress the importance of timely communication and mentorship to help new therapists acclimate effectively.

Articulate your passion for supporting therapists and enhancing patient care. Discuss Luna's innovative approach to physical therapy and how its mission aligns with your professional values and goals. Show enthusiasm for contributing to a company that is making a meaningful impact in the field.