Senior Product Manager - Retention

The Senior Product Manager - Retention at M-KOPA is responsible for owning the strategic direction of key engineering systems and business processes. In this role, you will collaborate with engineers to drive continuous improvements, work with data scientists and analysts to understand user needs, and analyze data to identify opportunities for enhancing customer retention.

To apply for the Senior Product Manager - Retention position at M-KOPA, candidates should have at least 5 years of product management experience. Strong technical and analytical skills are essential, as is the ability to perform complex data analyses. Experience working with cross-functional teams and a passion for data-driven decisions will also serve you well in this role.

Yes, the Senior Product Manager - Retention role at M-KOPA is fully remote. This makes it an excellent opportunity for candidates who prefer the flexibility of working from home but be prepared for occasional travel across different markets.

M-KOPA fosters a low-ego, collaborative environment that values diversity, innovation, and psychological safety. As a Senior Product Manager - Retention, you will be encouraged to make data-driven decisions and take ownership of your projects within a supportive team culture.

M-KOPA is committed to employee development through various programs that include coaching partnerships, on-the-job training, and family-friendly policies. As a Senior Product Manager - Retention, you will have opportunities to grow and enhance your skills while contributing to meaningful projects.

In your response, focus on your specific roles in product management, emphasizing the projects you managed, techniques you used for decision-making, and how you approached collaboration with teams. Make sure to identify any metrics or successes that highlight your impact in previous roles.

Discuss your approach to prioritization, including the frameworks or methodologies you use, such as data analysis, user feedback, and alignment with business goals. Mention how you communicate priorities with your team to ensure alignment and transparency.

Explain your familiarity with various analytical tools and techniques. Detail examples of how you have utilized data to shape product strategy or feature prioritization, particularly for customer retention and engagement.

Provide a specific situation where you encountered a major hurdle, discussing the steps you took to address it, the ultimate result, and what you learned from the experience. Make it relevant to customer retention if possible.

Outline your strategies for encouraging collaboration, such as regular check-ins, shared goals, and open communication. Provide an example of how you've successfully brought diverse teams together to achieve product objectives.

Highlight the importance of user feedback in informing decisions and shaping the product roadmap. Mention specific instances where user feedback led to significant product improvements, especially focusing on enhancing customer retention.

Discuss your methods for conducting market research and staying informed about industry trends. Explain how you integrate this information into your strategic planning as it pertains to retaining customers.

Share a story about a particular product or feature you influenced that had a marked impact on customer retention. Describe your role in its development, the metrics used to measure success, and the outcomes achieved.

Reflect on qualities such as decisiveness, collaboration, analytical thinking, and the ability to adapt to change. Tie in your personal philosophy on product management and how it aligns with M-KOPA’s mission.

Explain your approach to aligning product initiatives with broader business goals. Mention how you work with stakeholders and use data to ensure your product strategies support long-term objectives.