Retail Cosmetics Sales Beauty Advisor - MAC, First Colony - Full Time

As a Retail Cosmetics Sales Beauty Advisor at MAC in Macy's, your primary responsibilities will include greeting customers warmly, offering expert product knowledge to guide them in their beauty choices, and applying makeup on customers to showcase the products. You'll build meaningful relationships to understand their needs, achieve sales goals through personalized service, and participate in promotional activities. Staying updated on beauty trends and product knowledge is crucial for delivering exceptional customer experiences.

To excel as a Retail Cosmetics Sales Beauty Advisor at MAC in Macy's, you'll need at least one year of customer service or sales experience, with previous cosmetic or fragrance sales being a plus. Strong communication skills are essential, as you will interact with customers both in-store and virtually. A passion for beauty, excellent interpersonal abilities, and the capability to manage multiple tasks in a fast-paced environment are key to succeeding in this role.

At MAC in Macy's, professional development is a priority. Beauty Advisors receive continuous learning opportunities through educational resources, vendor training, and virtual sessions, ensuring you stay at the forefront of beauty trends and product knowledge. Leadership development programs are also available for those looking to advance their careers within the company, helping you to grow and achieve your professional goals.

As a Retail Cosmetics Sales Beauty Advisor at MAC in Macy's, you can expect a dynamic and inclusive work environment that values creativity, collaboration, and customer engagement. You'll work alongside fellow beauty enthusiasts, participating in sales events, sharing knowledge, and supporting one another while also fostering authentic connections with customers in a fast-paced, energetic setting.

In addition to a rewarding work culture, working as a Beauty Advisor at MAC in Macy's comes with competitive pay, merchandise discounts, and performance-based incentives. Employees enjoy comprehensive health and wellness coverage, a 401(k) match, and generous paid time off, including holidays. Plus, you’ll have opportunities to engage in community service through various Colleague Resource Groups, making a difference while you work.

When building relationships with customers as a Retail Cosmetics Sales Beauty Advisor, I focus on actively listening to their needs and preferences while providing personalized beauty consultations. My goal is to create a welcoming atmosphere where customers feel comfortable sharing their concerns and desires. By following up with them through our clientele program, I ensure they feel valued, leading to a lasting clientele bond.

To stay informed about the latest beauty trends and products, I regularly engage with training sessions provided by Macy's and vendors. I also read industry publications, follow beauty influencers on social media, and attend workshops whenever possible. This proactive approach helps me provide expert guidance and recommendations to my customers, ensuring they receive the latest and most relevant information.

Handling a difficult customer requires patience and understanding. I'd listen attentively to their concerns without interruption, validate their feelings, and then offer solutions or alternative products that meet their needs. My goal is to turn their negative experience into a positive interaction and ensure they leave satisfied, demonstrating my commitment to outstanding customer service.

To improve my sales performance as a Beauty Advisor, I set specific, measurable goals and regularly review my sales data. I analyze customer feedback to identify areas of improvement and adapt my sales techniques accordingly. Additionally, I participate in pre-selling and promotional events, leveraging my product knowledge to inform customers about upcoming launches that align with their preferences.

In my prior roles, I have gained extensive experience applying makeup both on myself and on clients. I enjoy the creative aspect of makeup application and prioritize teaching clients how to recreate the looks at home. I always emphasize hygiene and proper techniques during the process to ensure my clients not only feel good but also understand how to take care of their skin.

During busy sales events, I prioritize tasks by assessing the immediate needs of my customers. It’s essential to remain organized and flexible, so I tackle one task at a time while ensuring customer service remains a top priority. I also work as part of a team and effectively communicate with my colleagues to ensure we maintain a smooth operation and meet sales goals together.

I'm passionate about the beauty industry because it allows me to express my creativity while helping others feel confident in themselves. I love keeping up with the latest trends and innovations, and being part of a dynamic environment where customer satisfaction is paramount truly excites me. The joy I see when a customer finds their perfect product is what makes me excited to work in this field.

Ensuring compliance with company policies involves staying informed through regular training and company updates. In my previous roles, I adhered to asset protection measures, hygiene standards, and operational guidelines rigorously, setting a positive example for other colleagues. Promoting an open dialogue about these policies with the team helps everyone stay accountable and committed to maintaining those standards.

I admire MAC's commitment to diversity and empowerment in the beauty industry, and I'm drawn to Macy's strong reputation for customer care and community engagement. Working for MAC at Macy's represents an opportunity to contribute to a brand I love while being part of a company that values its people and provides continual growth and learning. I believe it’s the perfect platform for me to thrive and make a positive impact.

During slow sales periods, I maintain a positive attitude by exploring alternative engagement strategies with customers, such as hosting tutorials or launching new product demonstrations. I also use this time for personal development, researching new trends, and improving my skills. Staying proactive allows me to remain motivated, ensuring I am ready when sales pick up again.