Selling and Support Captain, Redding Mt Shasta - Full Time

As a Selling and Support Captain at Macy's, you will play a key role in ensuring exceptional customer service, guiding colleagues in executing their tasks, and driving promotional initiatives. You'll be responsible for fulfilling customer orders, merchandising, and maintaining high standards on the selling floor. Additionally, you'll provide feedback to enhance customer experiences and assist in training colleagues on technology related to sales and order fulfillment.

To qualify for the Selling and Support Captain position at Macy's, candidates typically need 1-2 years of direct retail experience, along with a high school diploma or equivalent. It's essential to possess excellent communication skills and be adaptable to changing customer needs. A self-starter attitude and the ability to effectively lead and support your team are also important for success in this role.

The Selling and Support Captain role is crucial for Macy's success as it directly influences the quality of customer service and the overall shopping experience. By acting as a leader and advocate on the sales floor, you will ensure that customers receive excellent service and that colleagues are well-trained and motivated to perform their best, driving brand loyalty and sales growth.

At Macy's, Selling and Support Captains have a variety of career advancement opportunities available. Enjoy pathways to roles such as Personal Stylist or Sales and Customer Experience Manager. Macy's is committed to continuous learning and leadership development, meaning you'll have the support and resources you need to grow your career within the organization.

Macy's offers a comprehensive array of benefits to Selling and Support Captains, including competitive pay, health and wellness coverage, a 401(k) match, paid time off, merchandise discounts, performance-based incentives, and an Employee Assistance Program. Additionally, there are opportunities to join community initiatives through Colleague Resource Groups, making a positive impact both inside and outside of work.

When dealing with a difficult customer, I would remain calm and listen actively to their concerns. Understanding their needs is crucial. I'll empathize with them and provide a resolution that aligns with Macy's policies, ensuring they feel valued and heard. My goal would be to transform their experience into a positive one.

In my previous role, I led a team during a promotional event. I assigned specific tasks based on each member's strengths, coordinated our strategy, and kept communication open. We achieved sales targets and received positive feedback from customers. This experience taught me the importance of collaborative teamwork in achieving goals.

To enhance customer experience, I would implement training sessions for colleagues on customer service skills, establish a welcoming atmosphere, and ensure that associates are knowledgeable about products and deals. Additionally, encouraging feedback from customers would help us improve continuously.

I prioritize tasks by assessing which ones directly impact customer experience first. I might delegate certain responsibilities to team members while I focus on urgent customer needs, ensuring that the store operations flow smoothly, and customer satisfaction is maintained.

Promoting Macy's mobile app involves demonstrating its features, such as exclusive deals, easy access to product information, and convenient shopping options. Engaging customers by offering them a tutorial at checkout and showcasing benefits like personalized recommendations could effectively encourage downloads.

Merchandising is vital to my role as a Selling and Support Captain as it influences customer impressions and buying decisions. I would ensure displays are neat, visually appealing, and stocked with popular items, contributing to a positive shopping experience that helps drive sales.

If a colleague is struggling, I would offer supportive assistance without undermining them. I could help them prioritize their tasks, provide constructive suggestions, and guide them through the specific processes they are finding challenging, fostering a team environment focused on growth.

Once during a major sale, I kept track of customer requests and assigned tasks using a checklist. Amid the chaos, I ensured that essential operations were covered while providing assistance. Staying organized allowed us to meet customer needs more effectively and maintain a good shopping atmosphere.

What excites me most about working in retail, especially at Macy's, is the dynamic environment where I can positively impact customers' experiences. I love the thrill of creating memorable shopping moments and being part of a team that values customer satisfaction and collaboration.

I keep updated with retail trends and customer preferences by regularly reading industry news, following retail leaders on social media, and engaging with customers to gather feedback. Attending workshops and training also helps me stay informed about the latest strategies and offerings.