Collection Agent

As a Collection Agent with Mandarich Law Group, your main responsibilities include handling up to 100 inbound calls daily to negotiate delinquent and charged-off accounts. You'll also be calculating settlement amounts in line with our clients' guidelines and managing your own queue of accounts to meet monthly collection targets, ensuring efficiency and effectiveness in your role.

To apply for the Collection Agent position at Mandarich Law Group, a background in customer service is preferred, along with excellent verbal communication skills. Strong multitasking and time management abilities are essential, as you'll be handling a high volume of calls and account management.

At Mandarich Law Group, we ensure our new Collection Agents receive comprehensive training to equip them with the necessary skills and knowledge. This training focuses on effective communication, negotiation tactics, and how to manage accounts efficiently to achieve your goals, setting you up for success from day one.

The bonus system at Mandarich Law Group is designed to provide immediate earning potential for new Collection Agents. You can start earning significant bonuses right away, with a graduated system that rewards you as you meet and exceed your collection goals during your first months on the job.

Collection Agents at Mandarich Law Group enjoy a robust benefits package that includes medical, dental, and vision insurance, a 401K plan with company match, paid time off, paid holidays, and paid parental leave. We also offer long and short-term disability insurance and weekly gestures of appreciation to our employees.

When answering this question, share specific examples of any previous work in collections or customer service. Highlight your ability to manage difficult conversations and achieve collection goals. Mention any tools or systems you are familiar with that could facilitate your work as a Collection Agent at Mandarich Law Group.

You can approach this question by detailing your negotiation strategy. Explain how you build rapport, listen actively to the debtor's concerns, and propose settlement amounts that align with company policies and client expectations. Demonstrating empathy while still being firm is key.

To manage a high volume of calls effectively as a Collection Agent, prioritize time management and organization. Discuss any tools you use to track your calls and accounts, such as spreadsheets or CRM systems. Emphasize multitasking and the importance of staying focused to maintain productivity.

Showcase your conflict resolution skills when answering this question. Outline your techniques for remaining calm, listening empathetically to the consumer's grievances, and then guiding the conversation back to constructive outcomes. Your ability to de-escalate the situation while still aiming for collection is crucial.

Highlight qualities such as strong communication skills, persistence, empathy, and an ability to remain professional under pressure. Emphasize how these traits contribute to building rapport with clients, ultimately driving successful collections for Mandarich Law Group.

When discussing compliance, explain your understanding of laws and regulations, such as the Fair Debt Collection Practices Act. Mention your commitment to ethical practices and how you stay updated on any changes in regulations to ensure you remain compliant in your role.

Prepare a specific example where you faced a challenge in collecting a debt, detailing your negotiation strategy and the steps you took to reach a successful agreement. Emphasize the outcomes and impact of your negotiation skills in achieving the collection goal.

When asked about motivation, discuss both intrinsic and extrinsic motivators such as the satisfaction of helping clients, earning bonuses, and striving for personal and team success. Highlight how a positive work environment, such as that at Mandarich Law Group, also fuels your motivation.

Explain your approach to prioritizing tasks, whether based on account value, age, or urgency. Discuss how effective organization and setting clear objectives help you manage your workload efficiently while maintaining focus on achieving collection targets.

To maintain a positive attitude in collections, share techniques that help you stay resilient, such as reminding yourself of the larger purpose of your work or using humor in appropriate situations. Discuss the importance of support from colleagues and practicing self-care to sustain motivation.