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Commercial Excellence Manager

Commercial Excellence Manager 
Hybrid (Elland, Home, Field)
Competitive Salary + Benefits, Bonus and Company Car

As the UK’s leading hard landscaping, building, and roofing products supplier, we’ve been shaping outdoor spaces for over a century. Now, we’re making a major investment in continuous improvement with our newly created Commercial Operations team for our Marshalls Landscape Products division. This is more than just streamlining processes—it’s about transforming how we sell, how we operate, and how we deliver for our customers. It’s an exciting time to join, take ownership, and make a lasting impact. 

So, what’s the Mission?
 

“Drive landscape products profitability by making Marshalls easier to sell for, and easier to buy from.” -
Tom Foster, Commercial Operations Director 

For the first time, Marshalls is bringing commercial operations together under one roof. That means breaking silos, streamlining processes, and driving profitability like never before. As our Commercial Excellence Manager, you’ll take ownership of continuous improvement—challenging the status quo, embedding smarter ways of working, and making Marshalls a smoother, faster, and more efficient business. 

From refining pricing and order systems to optimising cross-functional collaboration, you’ll make a real impact—helping our teams sell more effectively and making it easier for customers to buy from us. 

This isn’t a ‘maintain the status quo’ role. It’s a ‘roll-up-your-sleeves, drive change, and make things happen’ role. 

What are the mission-critical skills?

  • Passion for Progress: Proven experience in identifying and fixing inefficiencies, streamlining processes, and enhancing existing operations.
  • Data-Driven Decision Making: Strong background in data analysis and problem-solving, with the ability to assess challenges, identify root causes, and implement solutions that drive performance and efficiency
  • Collaborative Mindset: Ability to work across teams, aligning commercial priorities with operational excellence
  • Change Leadership: Willingness to drive change and inspire others throughout the transformation journey
  • Industry Knowledge: Experience in construction products or landscaping is a plus, but a solid understanding of commercial operations in a manufacturing context is essential


What's in it for You?

As stated this is a newly established operational team ready to make a real impact. It offers the opportunity to work on impactful projects that drive real change. The chance to be part of a forward-thinking company and drive continuous improvement.

Benefits include:

  • Company Car
  • Guaranteed Christmas holidays
  • 34 days per annum or the equivalent in hours (inclusive of bank holidays)
  • Health care cash plan – support with Dental, Optical, Prescription costs and many more!
  • Enhanced Maternity, Paternity, and Adoption pay and leave
  • 5% company-matched pension scheme
  • Cycle to work scheme
  • Employee discount on Marshalls and Marley products
  • Retailer discounts
  • Marshalls Wellbeing Centre
  • Life assurance


More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.

Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: www.Marshalls.co.uk

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Ready to make your mark? Apply now!

Closing Date: 27th March 2025



 

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What You Should Know About Commercial Excellence Manager, Marshalls PLC

Are you ready to take the reins as a Commercial Excellence Manager at Marshalls? With over a century of experience shaping outdoor spaces, Marshalls is set to redefine how it operates and sells through its innovative Commercial Operations team. In this dynamic role, you won't just be maintaining the status quo; you'll drive significant change that delivers real results. Think strategic like a true collaborator, optimizing processes from pricing to order systems and ensuring our teams can sell more effectively. We’re on a mission to make Marshalls easier to sell and buy from, and we want you to be the force of continuous improvement behind it all. If you're passionate about identifying inefficiencies and have the skills to inspire change, this is the position for you. Your background in data analysis and process enhancement will set the foundation for transforming our operations. Plus, enjoy a forward-thinking workplace with benefits including a company car, generous annual leave, and investment in your well-being. Join Marshalls, and make your mark in a role that truly matters!

Frequently Asked Questions (FAQs) for Commercial Excellence Manager Role at Marshalls PLC
What are the main responsibilities of a Commercial Excellence Manager at Marshalls?

As a Commercial Excellence Manager at Marshalls, your responsibilities will include driving continuous improvement initiatives across the organization. You will streamline processes, enhance operational efficiency, and support teams in selling products effectively. Expect to refine pricing and order systems while optimising cross-functional collaboration to increase profitability.

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What qualifications are required for the Commercial Excellence Manager position at Marshalls?

To be successful as a Commercial Excellence Manager at Marshalls, candidates should possess a strong background in data analysis, process improvement, and change management. Proven experience in commercial operations within a manufacturing context is essential, while knowledge of landscaping or construction products will be considered a plus.

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What skills are vital for a Commercial Excellence Manager at Marshalls?

The vital skills for a Commercial Excellence Manager at Marshalls include a passion for progress, data-driven decision-making, collaboration, and change leadership. You should be skilled in identifying process inefficiencies and championing improvements that lead to better performance and operational excellence.

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What benefits can I expect as a Commercial Excellence Manager at Marshalls?

Marshalls offers an attractive benefits package for the Commercial Excellence Manager role, including a company car, guaranteed holiday time during Christmas, comprehensive healthcare support, enhanced family leave policies, a matching pension scheme, and additional perks like employee discounts and a wellbeing centre.

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How does the Commercial Excellence Manager role contribute to Marshalls' overall goals?

The Commercial Excellence Manager role is pivotal in helping Marshalls achieve its goal of driving landscape product profitability. By improving operational efficiency and making it easier for customers to engage with us, you will contribute significantly to transforming business processes and enhancing customer experiences.

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Common Interview Questions for Commercial Excellence Manager
Can you describe your experience in process improvement as a Commercial Excellence Manager?

In answering this question, focus on specific examples of how you identified inefficiencies in past roles, the steps you took to address them, and the successful outcomes. Highlight your data-driven approach and collaborative efforts across teams, as these are key skills for Marshalls.

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How do you handle resistance to change from team members?

Discuss your strategies for change management, emphasizing the importance of communication and collaboration. You can explain how you engage stakeholders, address their concerns, and inspire them to embrace the transition positively, showcasing your leadership qualities.

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What tools and methods do you use for data analysis?

Mention specific data analysis tools you are proficient in, such as Excel, SQL, or data visualization software. Elaborate on how you leverage these tools to extract actionable insights that drive decision making and process improvements.

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How do you align commercial priorities with operational excellence?

Talk about your approach to fostering collaboration between departments to ensure everyone works towards common goals. Provide examples of successful projects where you drove change through cross-functional teamwork at your previous organizations.

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Can you give an example of a successful project you led that improved profitability?

Provide a detailed account of a project where you identified an area for improvement, executed a solution, and quantified the impact on profitability. Be specific about your role and the methods used to achieve results.

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Describe how you stay updated on industry trends and best practices.

Discuss your commitment to continuous learning through attending industry conferences, participating in webinars, and reading relevant publications. Highlight how staying informed allows you to bring innovative ideas back to Marshalls.

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What steps would you take to refine pricing strategies?

Outline your approach to conducting market analysis and competitor benchmarking to identify opportunities for pricing improvements. Discuss how you would involve team feedback and iteratively test new strategies while assessing their effectiveness.

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How do you prioritize tasks in a fast-paced environment?

Emphasize your organizational skills and how you evaluate tasks based on their urgency and impact on business goals. Mention tools or methodologies you utilize to maintain focus on high-priority initiatives.

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What motivates you in a role like Commercial Excellence Manager?

Share your passion for driving change and improving operational efficiencies. Discuss how making a tangible difference within an organization, like Marshalls, fuels your motivation and aligns with your professional goals.

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What strategies do you implement to ensure sustainability in operations?

Discuss your understanding of integrating sustainable practices into business processes. Describe how you would advocate for eco-friendly initiatives within Marshalls’ operations, ensuring they complement profitability goals.

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Marshalls is a complete external landscaping, interior design, paving and flooring products business - from planning and engineering, to guidance and delivery.

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Full-time, hybrid
DATE POSTED
March 21, 2025

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