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Pricing Manager - Net Pricing

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

Pricing at Marshmallow

This role will sit in the Risk Pricing Team, reporting into the Head of Pricing and managing a small team of pricing data scientists and analysts. The team is responsible for managing our loss ratio, underwriting footprint and growth targets. This means that the Risk Pricing Team is integral to driving the business forwards. But you’ve probably read that all before! So what’s new?

We work in a very different way most pricing teams that you might be familiar with. Everyone in Pricing has the potential to make a massive contribution to the business, so we all take ownership, move fast, innovate and deliver changes to our rates at high frequency.

A fantastic aspect of working at Marshmallow is that we have the backing of our senior leadership team to make decisions and take action autonomously. We’re the masters of our own destiny and we’re aren’t tied down with vast amounts of red tape! We analyse, implement, learn and iterate rate changes before most pricing teams have had their Shreddies.

You’ll also be excited to know that we don’t just churn out GLMs all day. As part of a leading data organisation, supported by silky smooth pipelines and end-to-end ownership, we build exceptional pricing and fraud models using the latest modelling techniques. We know first-hand what a powerful combination this is!

We work alongside a bunch of amazing engineers who ensure we can implement our decisions quickly. We also have access to huge amounts of data. We don’t just mean your standard policy, claims and quote data. Our engineers spend their lives building APIs to third parties so that we know more about our customers than any of our competitors.

All of this means that you’ll have access to as much data as you can handle, the freedom to be creative, the backing of senior leaders to make decisions, and the ability to see your ideas implemented rapidly. And on top of all of that, we’re a pretty fun group to hang around with! 

What you’ll be doing

  • Overseeing a small technical pricing team that deliver claims analysis, claims modelling and optimisation modelling using open-source software such as Python.

  • Being responsible for delivering revenue and loss ratio initiatives.

  • Being responsible for building and maintaining best-in-class pricing models including both claims modelling and market models.

  • Contributing to the strategic direction of the risk pricing team, identifying the tools, skills, infrastructure etc required to deliver a best-in-class technical pricing function.

  • Contributing to setting the priorities for the risk pricing team which will enable Marshmallow to deliver substantial revenue growth whilst protecting the loss ratio.

  • Upholding culture within the team, establishing an environment where analysts are comfortable taking controlled risks, and also where commerciality is at the forefront of analysts’ minds at all time.

  • Working directly with our Pricing Engineering function to implement pricing proposals in near real-time, and enhancing our pricing platform capability for the future.

  • Upholding quality control standards in analysis, infrastructure and reporting.

  • Providing analytical support in ongoing relationships with reinsurers, regulators and other partners.

  • Working with other technical teams on longer-term R&D projects. 

  • Engaging with non-technical teams in your project areas, to ensure buy-in for your vision and understand business needs

Who are you?

  • You drive growth by identifying new analytical opportunities and then delivering these

  • You take into consideration the commercial and financial implications of your work

  • You motivate and collaborate with others from within and outside of Pricing

  • You can communicate complicated mathematical concepts in a simple way.

  • You take ownership of delivery and effectively balance analytical rigour with pace of delivery

  • You can successfully manage a range of stakeholders to enable key decisions to be taken

  • You can form a long-term vision for the future of pricing, in terms of technical skills, platform capability and culture.

  • You inspire pricing data scientists and analysts to deliver their best work, taking ownership of their own projects and bringing actionable changes to the business.

What skills are we looking for from you?

  • Significant experience interrogating data and conducting pricing analysis within Python & SQL or similar environments

  • Significant experience building GLMs, GBMs and other claims models within Python or similar environments

  • At least 3 years of experience working in general insurance pricing

Perks of the job

  • Hybrid working - Spend 3 days a week with your team in our collaborative London office 🏢

  • Competitive bonus scheme - designed to reward and recognise high performance 🌟

  • Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

  • Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️

  • Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫

  • Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

  • Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

  • Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

  • Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

  • Tech scheme - Get the latest tech for less 🖥

Plus all the rest; 25 days holiday (+ bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our Process

We break it up into 4 stages:

  • Initial call with a member of our Talent Acquisition team (30 mins)

  • A past-experience interview & competency interview (60 mins)

  • A culture interview to check that your work style fits our processes and values (60 mins)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.

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What You Should Know About Pricing Manager - Net Pricing, Marshmallow

Are you ready to take on an essential role within one of the most innovative companies in the insurance space? As a Pricing Manager at Marshmallow, based in vibrant London, you’ll be central to shaping our pricing strategy and driving growth in a truly unique environment. Marshmallow was born from the belief that fair pricing should be accessible to everyone, especially those who feel overlooked by traditional financial services. In this dynamic role, you’ll lead a dedicated team of pricing data scientists and analysts, managing their efforts to model and optimize various pricing strategies. Your influence will extend to overseeing revenue and loss ratio initiatives, collaborating across tribes to ensure we uphold the high standards that underpin our mission of equity in insurance pricing. We are all about autonomy here, so expect to make a real impact by implementing innovative solutions swiftly. Your work will allow Marshmallow to redefine how pricing is perceived in the industry, with opportunities to work with cutting-edge technology and access extensive data resources. Your role promises to be challenging yet rewarding, inviting you to collaborate with cross-functional teams and continuously learn and grow. Join us in transforming the insurance landscape while making a tangible difference to our customers’ lives. If this sounds exciting, we can't wait to meet you and welcome you to our Marshmallow family!

Frequently Asked Questions (FAQs) for Pricing Manager - Net Pricing Role at Marshmallow
What are the main responsibilities of a Pricing Manager at Marshmallow?

As a Pricing Manager at Marshmallow, your primary responsibilities will include overseeing a small team of pricing analysts, driving revenue and loss ratio initiatives, and maintaining best-in-class pricing models. You'll contribute to the strategic direction of the Risk Pricing Team, ensuring that clear priorities are set to enable substantial revenue growth while protecting loss ratios. Additionally, you'll liaise with other technical teams to implement pricing proposals and uphold quality standards across analysis and reporting.

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What qualifications are needed to become a Pricing Manager at Marshmallow?

To qualify for the Pricing Manager position at Marshmallow, candidates should possess significant experience in pricing analysis and data interrogation, particularly within Python and SQL environments. You should be adept at building generalized linear models (GLMs) and other claims models, along with having at least three years of experience in general insurance pricing. Strong communication skills, a commercial focus, and the ability to inspire and lead a team are essential for success in this role.

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How does Marshmallow support professional growth for Pricing Managers?

Marshmallow is committed to supporting the professional growth of its Pricing Managers through various initiatives. You'll have access to personal budgets for training courses and books, and the company offers designated days for learning and development activities. With a culture that encourages curiosity and experimentation, you’ll be empowered to take ownership of your projects and drive impactful changes within the organization.

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What is the work culture like for Pricing Managers at Marshmallow?

The work culture for Pricing Managers at Marshmallow is characterized by collaboration, autonomy, and innovation. The company fosters an environment where team members are encouraged to take risks, share ideas, and contribute to decisions quickly and effectively. Regular planning sessions ensure alignment across functions, and the supportive atmosphere allows employees to feel valued and heard. Marshmallow’s commitment to inclusivity means that everyone can thrive and bring their unique perspectives to the table.

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What kind of projects will a Pricing Manager at Marshmallow work on?

As a Pricing Manager at Marshmallow, you'll engage in a variety of impactful projects, including developing and optimizing pricing models, conducting claims analysis, and collaborating with engineering teams to enhance the pricing platform's capabilities. Your role will involve both immediate initiatives focused on revenue and loss ratio improvement and longer-term research and development projects that aim to innovate the pricing strategy and tools at Marshmallow.

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Common Interview Questions for Pricing Manager - Net Pricing
What experience do you have with pricing analysis in general insurance?

Discuss your past roles where you conducted pricing analysis, highlighting specific models you've created, tools you've used, and the results of your work. Use examples to illustrate how your experience aligns with the responsibilities at Marshmallow.

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Can you explain a time when you had to make a strategic decision regarding pricing?

Share a situation where strategic pricing decisions influenced business outcomes. Detail your thought process, the data you analyzed, and how you arrived at a conclusion that benefited your previous company.

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How do you ensure collaboration with cross-functional teams?

Describe your approach to fostering collaboration with teams outside of Pricing, emphasizing communication strategies, regular check-ins, and how you bring insights from your pricing perspective to support broader business goals.

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What is your experience with data modeling techniques in Python?

Elaborate on specific data modeling techniques you are proficient in, such as GLMs or GBMs. Discuss projects where you successfully applied these techniques, focusing on the value they added to your previous employer.

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How do you handle tight deadlines while ensuring quality in your analysis?

Provide insights into your time management strategies, such as prioritizing tasks, setting milestones, or using agile methodologies. Share examples where you successfully balanced deadlines without compromising quality.

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How would you approach driving growth while protecting loss ratios?

Discuss your understanding of balancing growth with risk management in pricing strategies. Explain how you would analyze market trends and data to make informed decisions that align with both goals.

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What tools do you find most effective for pricing analysis, and why?

Share your preferred tools and platforms, such as Python, SQL, or specific pricing software. Discuss how each tool aids in efficiency and data handling in your analysis and decision-making process.

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Can you describe a complex analytical challenge you've faced?

Share a specific example of a challenging analytical project, detailing the obstacles you encountered, the steps you took to overcome them, and the successful outcome as a result of your efforts.

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How do you stay updated with the latest trends in the insurance industry?

Discuss your methods for staying informed about industry trends, such as reading journals, attending conferences, or participating in forums. Emphasize the importance of being proactive in a rapidly changing industry.

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Why do you want to work at Marshmallow in the role of Pricing Manager?

Reflect your alignment with Marshmallow’s mission and values. Highlight aspects of the company culture or innovative approaches that resonate with you, and express your enthusiasm for contributing to the vision of equitable pricing.

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