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Technical Product Support Representative

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Job Overview:

Are you a tech- savvy problem solver with a passion for customer service? Marvin is seeking dedicated individuals to join our Customer Support Group . Technical Product Support Representatives learn the Marvin Product Collections inside and out to deliver a world-class level of customer service both internally and externally.

In this role, you'll provide answers and support to our dealers, distributors, and internal staff. Frequent questions include technical information, pricing assistance , structural requirements, product limitations and recommendations, and CAD drawings for Marvin Product Collections. But wait, there's more! This role has the potential to grow into an architectural support role in the future.

You'll be a great fit if you have strong computer skills and experience with AutoCAD, drafting concepts, and the construction industry. Top-tier customer service skills and an passion for learning are also of the utmost importance for this role. Marvin will provide extensive training on our products and processes to the right candidate.

This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

Highlights of your role:

Provide responses to our customers’ requests for technical information, limitations, and the capabilities of our product
Manage incoming inquiries by using available material resources and/or collaborate with product experts to advance the resolution of our customers’ questions in a timely manner
Provide product pricing, estimating, structural analysis, AutoCAD working drawings and any other special calculations as needed
Cross-functional teamwork with product options and production abilities.
Assist with the support and development of our channel partners and trade professionals

Compensation: $21.00 per hour You're a good fit if you have (or if you can):

Strong PC skills and ability to learn AutoCAD and MS Office applications
Understanding of drafting concepts and knowledge of the construction industry
Strong customer service skills, self-motivation, confidence in managing priorities and timelines, organizational skills and attention to detail

Also want to make sure you have:

2-4 years related degree OR equivalent experience
Ability to quickly learn Marvin products, systems, and processes
Comfortability with applying basic mathematical skills
A vailable working scheduled of Monday- Friday 8:00 am to 5:00 pm

We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Average salary estimate

$43680 / YEARLY (est.)

min

max

$43680K

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What You Should Know About Technical Product Support Representative, Marvin

If you are looking to combine your technical prowess with a knack for customer service, the Technical Product Support Representative role at Marvin in Warroad, MN might just be the perfect fit for you! At Marvin, we pride ourselves on our superior quality and service, and we're looking for enthusiastic individuals who will contribute to this vision. In this engaging position, you'll dive deep into Marvin's extensive Product Collections to assist our dealers, distributors, and internal teams with their inquiries. Whether it's providing technical insights, pricing information, or CAD drawings, your efforts will help our customers navigate their projects more efficiently. But it doesn’t stop there! There's potential for you to transition into an architectural support role as you grow with us. To succeed, you’ll need strong computer skills and a good understanding of AutoCAD and the construction industry. We're invested in your success and will provide comprehensive training to help you become a product expert. With a structured work schedule from Monday to Friday, a competitive hourly wage, and excellent benefits—like a wellbeing account and unique paid days off—Marvin offers more than just a job; we provide a supportive community where you can thrive. Join our dedicated team and play a vital role in crafting better living experiences for our customers!

Frequently Asked Questions (FAQs) for Technical Product Support Representative Role at Marvin

What are the responsibilities of a Technical Product Support Representative at Marvin?

As a Technical Product Support Representative at Marvin, your main responsibilities include providing technical information about our products, assisting with pricing inquiries, structural requirements, and collaborating with product experts to address customer questions rapidly. You’ll also manage incoming inquiries using provided resources and may contribute to AutoCAD drawings as needed to support our dealers and customers.