Senior Technical Product Manager

As a Senior Technical Product Manager at MASA, your primary responsibilities include driving product strategy and roadmap, providing technical leadership, and managing the entire product lifecycle from conception to launch. You'll work collaboratively with cross-functional teams to ensure that products are not only innovative but also meet the highest standards of quality and customer satisfaction.

To qualify for the Senior Technical Product Manager position at MASA, candidates should possess a Bachelor’s degree in computer science, engineering, business, or a related field. Additionally, 3-5 years of relevant industry experience in technical product management is required, along with strong technical proficiency in software development, Agile methodologies, and exceptional communication skills.

Success for a Senior Technical Product Manager at MASA is defined by your ability to effectively align product strategies with business objectives, deliver high-quality products that meet customer needs, and foster collaboration across cross-functional teams. Monitoring product performance and iterating based on customer feedback is also critical to your role in ensuring continuous improvement.

At MASA, you can expect a warm and collaborative company culture that values teamwork, accountability, and compassion. We are committed to creating an environment where employees feel valued and empowered to make a difference. Our mission to 'Protecting families with compassion when others don’t' drives everything we do and resonates through every role in the company.

A Senior Technical Product Manager at MASA can expect numerous growth opportunities, including leadership roles in high-impact projects, professional development through continuous learning, and the chance to make significant contributions to innovative products that align with our mission. As MASA grows, so do the potential career paths within the organization.

When answering this question, share specific examples of how you've managed product lifecycles in the past, detailing your approach from concept to launch and beyond. Highlight your familiarity with defining product backlogs and how you've incorporated customer feedback into your development processes.

Explain your method for prioritizing features, emphasizing how you balance user needs with business objectives and technical feasibility. Discuss any frameworks or metrics you commonly use to guide your decisions, and be prepared to give a specific example of a time when your prioritization positively impacted a product.

Mention specific tools you've used, such as Jira, Trello, or Asana, to manage product backlogs, sprint planning, and team communication. Discuss how these tools helped you maintain visibility and engagement across teams, ensuring all stakeholders were aligned on project goals.

Describe your strategies for facilitating collaboration, such as regular check-ins, shared documents, and fostering a culture of open communication. Provide examples of how you've successfully navigated conflicts or differing opinions among teams to reach consensus on project direction.

Discuss the various techniques you've employed to gather customer feedback, such as surveys, interviews, and usability testing. Highlight your ability to translate this feedback into actionable insights for product development, showcasing how customer input has influenced past projects.

Share a specific instance where market conditions or customer feedback required you to change the product strategy. Describe the steps you took to assess the situation, communicate changes to stakeholders, and implement the new strategy effectively.

Explain the key performance indicators (KPIs) and metrics you focus on post-launch, such as user engagement, conversion rates, and customer satisfaction scores. Discuss how you use this data to inform future product improvements and roadmaps.

Share your understanding and experience with Agile methodologies, including specific frameworks like Scrum or Kanban. Highlight how Agile practices have benefited your past product management efforts, and explain your role in leading Agile teams.

Discuss your approach to managing stakeholder feedback, emphasizing your skills in active listening and negotiation. Provide examples of how you’ve worked to address concerns while maintaining alignment with the overall product vision and market needs.

When answering this question, express your enthusiasm for MASA’s mission of protecting families and how your own values align with the company’s focus on compassion and customer service. Share specific aspects of the company culture that excite you and how you believe you can contribute to MASA’s success through your technical and product management expertise.