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Medical Assistant I

Site: The General Hospital Corporation


 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.


 


 

Job Summary

Summary<br>This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.<br><br>Does this position require Patient Care?<br>Yes<br><br>Essential Functions<br>-Interview patients to obtain medical information and measure their vital signs, weight, and height. <br>
-Show patients to examination rooms and prepare necessary equipment for healthcare providers. <br>
-Record patients' medical history, vital statistics, or information such as test results in medical records. <br>
-Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach. <br>
-Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. <br>
-Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked. <br>
-Clean and sterilize instruments and dispose of contaminated supplies. <br>


 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred

Experience
Direct MA experience or medical field work 0-1 year preferred

Knowledge, Skills and Abilities
- Strong interpersonal and communication skills are essential for success in this position.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others.


 

Additional Job Details (if applicable)

Physical Requirements

  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


 

Remote Type

Onsite


 

Work Location

52 Second Avenue


 

Scheduled Weekly Hours

40


 

Employee Type

Regular


 

Work Shift

Day (United States of America)


 

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Medical Assistant I, Mass General Brigham

At Mass General Brigham in Waltham, MA, we're thrilled to announce an opening for the Medical Assistant I position! This role is an essential part of our healthcare team, where you will support both clinical and non-clinical patient services under the guidance of our dedicated healthcare providers. As a Medical Assistant I, you'll play a vital role in ensuring our patients receive top-notch care by taking vital signs, updating medical records, and managing patient flow with a friendly smile. You’ll also be instrumental in preparing examination rooms for providers while helping patients feel comfortable and at ease during their visits. This position involves a mix of responsibilities, which means you’ll need strong communication skills, attention to detail, and the ability to prioritize tasks in our fast-paced environment. We truly believe in the power of diverse backgrounds and experiences, which is why we encourage applicants from all walks of life to apply. At Mass General Brigham, we are not just about healthcare; we're about creating an inclusive community that reflects the diversity of our patients. So if you're eager to start your journey in healthcare, this is the place for you! Join us and help shape the future of patient care while growing your skills in a supportive environment.

Frequently Asked Questions (FAQs) for Medical Assistant I Role at Mass General Brigham
What are the primary responsibilities of the Medical Assistant I at Mass General Brigham?

The Medical Assistant I at Mass General Brigham is tasked with a variety of essential responsibilities that support both clinical and non-clinical services. You will be involved in interviewing patients to gather medical information, measuring their vital signs, recording medical histories in electronic health records, and ensuring exam rooms are prepared for healthcare providers. In addition, you’ll perform office duties such as answering phones and managing paperwork related to patient care.

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What qualifications are needed to apply for the Medical Assistant I position at Mass General Brigham?

To qualify for the Medical Assistant I position at Mass General Brigham, candidates must possess a high school diploma or equivalent. Although direct medical assistant experience is preferred, it’s not mandatory. Additionally, candidates should have Basic Life Support (BLS) certification, strong communication skills, and the ability to interact comfortably with patients and healthcare professionals.

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Does the Medical Assistant I position at Mass General Brigham require direct patient care?

Yes, the Medical Assistant I position at Mass General Brigham does require direct patient care. This role involves significant interaction with patients, including taking vital signs, obtaining medical histories, and assisting in examinations to enhance the overall patient experience and care quality.

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What skills are important for a Medical Assistant I at Mass General Brigham?

Essential skills for a Medical Assistant I at Mass General Brigham include strong interpersonal communication, attention to detail, organizational abilities, and the capability to manage multiple tasks efficiently in a busy healthcare environment. Proficiency with electronic health record systems and medical office software is also crucial for success in this role.

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How does Mass General Brigham support diversity in hiring for the Medical Assistant I position?

Mass General Brigham is committed to creating a diverse, equitable, and inclusive workspace. We actively encourage applications from individuals belonging to traditionally underrepresented groups in healthcare, including people of color, those with disabilities, and LGBTQ individuals, among others. By fostering a diverse workforce, we enhance our ability to deliver innovative and effective patient care.

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Common Interview Questions for Medical Assistant I
Can you describe your experience with taking vital signs as a Medical Assistant I?

In answering this question, focus on any relevant experience you have had in taking vital signs. Describe the steps you take to ensure accuracy, such as double-checking measurements and documenting them correctly. Providing specific examples from past roles will demonstrate your hands-on knowledge in this area.

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How do you prioritize tasks when managing a busy patient flow?

Employ the STAR method to answer this. Describe a specific situation where you had to handle multiple responsibilities, outline the task at hand, explain the actions you took to prioritize effectively, and summarize the positive outcome. This illustrates not just your skill, but also your ability to maintain efficiency in challenging situations.

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What steps do you take to ensure patient comfort during examinations?

Discuss your approach to empathizing with patients, explaining procedures clearly, and engaging with them to ease any discomfort. Share experiences where your actions had a positive impact on a patient's experience, emphasizing your interpersonal skills.

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How familiar are you with electronic health record (EHR) systems?

Talk about your background with EHR systems, including specific software you have used. Highlight any training you've received, how you utilize EHR to improve patient care, and examples of how proficient use of these systems supports healthcare operations.

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How do you handle confidentiality and privacy in a medical setting?

Your answer should reflect an understanding of HIPAA regulations and the importance of patient confidentiality. Share examples of how you've maintained privacy in the past and discuss your commitment to abiding by all local, state, and federal regulations regarding patient information.

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What role does teamwork play in the Medical Assistant I position?

Emphasize the importance of collaboration in delivering quality patient care. Discuss specific instances where teamwork was essential in your prior roles, showcasing your ability to work well with healthcare professionals and how that contributes to overall treatment success.

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Can you provide an example of how you dealt with a difficult patient?

Describe a real-life scenario where you encountered a challenging patient interaction. Focus on your problem-solving skills, how you de-escalated the situation, and the positive resolution that followed, highlighting your patience and communication skills.

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What inspires you to work in healthcare as a Medical Assistant I?

Express genuine passion for helping others and mention any personal experiences that drew you to this role. Convey how being a Medical Assistant I aligns with your career goals and your commitment to making a difference in patient care.

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How do you stay organized with multiple ongoing tasks?

Reference specific organizational methods you prefer—like maintaining a checklist, using digital tools, or prioritizing tasks by urgency. Share examples of how these methods helped you manage your time effectively in previous roles.

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What do you consider to be the most rewarding aspect of being a Medical Assistant I?

Reflect on the personal satisfaction that comes from helping patients and being a part of their healthcare journey. Share stories that illustrate the sense of fulfillment you gain from seeing positive outcomes thanks to your assistance, reinforcing your dedication to the role.

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Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, to teaching and research, and to taking a leadership role as an integrated health care system. We recognize that increasing value and continuou...

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 7, 2025

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