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Sales & Customer Service Associate - job 1 of 2

Overview

Where Better Careers Begin!Massage Envy Hamburg 1908 Bryant Road Ste 140 Lexington, KY 40509

Do you have a passion for helping others? At the Massage Envy Hamburg franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

  • Competitive base pay of $13.50-$14.50/ hour plus bonuses and commissions
  • Employer-paid healthcare including medical, dental and vision plans for full time employees
  • Matching up to 3% 401(k) after one year of employment
  • Employee referral bonus program
  • Employee Assistance Program
  • One night and one weekend shift requirement
  • In-depth product and service training
  • A free massage service each month
  • 30% off all products

Qualified Candidates:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent customer service and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
  • Support our Service Providers

Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • Annual Employee Appreciation Day
  • A caring community that strives to celebrate individuality and share knowledge

 

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

 

 

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Salary

$13.50 / hr

Job ID

2025-237785

Average salary estimate

$29160 / YEARLY (est.)
min
max
$28080K
$30240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales & Customer Service Associate, Massage Envy

At Massage Envy Hamburg in Lexington, we are on the lookout for a dedicated Sales & Customer Service Associate to join our vibrant team! If you have a passion for helping others and want to be part of a supportive environment, this is the perfect opportunity for you. We believe in creating an exceptional experience for our clients while fostering a community where everyone can thrive. In this role, you'll be the friendly face that greets clients, helps them understand our range of wellness services, and schedules their appointments with a smile. You’ll not only promote our wellness program but also build lasting relationships with our valued guests. Your daily tasks will include providing outstanding customer service, answering questions, and ensuring our clinic runs smoothly. Plus, you'll enjoy perks like competitive pay of $13.50-$14.50/hour, employer-paid healthcare, and monthly massage services! We’re invested in your success with comprehensive training and supportive leadership, making this a great place to grow your career. If you’re a team player with stellar communication skills and a knack for sales, we invite you to become part of our mission to help others feel their best. Join us today at Massage Envy Hamburg and be part of a community celebrating wellness and individuality!

Frequently Asked Questions (FAQs) for Sales & Customer Service Associate Role at Massage Envy
What responsibilities does a Sales & Customer Service Associate at Massage Envy Hamburg have?

As a Sales & Customer Service Associate at Massage Envy Hamburg, your primary responsibilities include providing exceptional customer service, managing client appointments, promoting wellness services, and educating clients about our offerings. You'll greet clients warmly, handle phone calls and emails, and help build a loyal member base by making every guest feel valued and understood.

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What qualifications are needed to become a Sales & Customer Service Associate at Massage Envy Hamburg?

To qualify for the Sales & Customer Service Associate position at Massage Envy Hamburg, candidates should have a high school diploma or equivalent and preferably some prior retail or sales experience. Essential skills include excellent customer service abilities, strong multitasking capacity, and critical thinking. It's also beneficial to have general knowledge of massage and skin care services.

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What benefits can I expect as a Sales & Customer Service Associate at Massage Envy Hamburg?

As a Sales & Customer Service Associate at Massage Envy Hamburg, you can enjoy a range of benefits including a competitive pay rate between $13.50-$14.50/hour, opportunities for bonuses and commissions, employer-paid healthcare plans, a matching 401(k) plan, a monthly free massage service, and discounts on products. We also believe in employee development with training programs and recognition initiatives.

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How does the team culture at Massage Envy Hamburg support Sales & Customer Service Associates?

The Culture at Massage Envy Hamburg is centered around support and development. We pride ourselves on having trained leadership dedicated to your success and annual recognition programs to celebrate achievements. The team focuses on collaboration, individuality, and continuous learning, making it an uplifting environment for Sales & Customer Service Associates.

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What is the work schedule like for a Sales & Customer Service Associate at Massage Envy Hamburg?

The work schedule for a Sales & Customer Service Associate at Massage Envy Hamburg typically includes a requirement of one night and one weekend shift. This schedule allows for flexibility while meeting our clients' needs. You'll also have consistent opportunities to connect with guests, making each day enjoyable and rewarding.

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Common Interview Questions for Sales & Customer Service Associate
What motivated you to apply for the Sales & Customer Service Associate position at Massage Envy Hamburg?

When answering this question, emphasize your passion for helping others and your interest in wellness and self-care, which align with the values at Massage Envy Hamburg. Highlight any relevant experience in customer service or sales that showcases your ability to connect with clients and contribute to their wellness journey.

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How do you prioritize customer service in your daily tasks?

Explain how you approach each interaction with genuine care and attentiveness. Provide examples of how you have proactively addressed client needs in past positions and how you would emphasize customer service in your role as a Sales & Customer Service Associate at Massage Envy Hamburg.

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Can you describe a time when you successfully handled a difficult customer?

Use the STAR method (Situation, Task, Action, Result) to provide a structured response. Highlight the situation, how you approached the customer's concerns empathetically, and the positive outcome that resulted from your actions, reflecting your customer service skills relevant to the role.

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How do you promote products or services to clients?

Discuss your approach to product promotion, which should focus on understanding client needs and providing tailored recommendations. Illustrate your ability to communicate the benefits of services while ensuring that clients feel informed and comfortable making decisions.

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What strategies do you use to manage your time and multitask in a busy environment?

Share specific techniques you employ, such as prioritizing tasks, using tools for organization, or breaking larger jobs into smaller steps. Provide examples from your previous roles, demonstrating your ability to efficiently handle multiple responsibilities as a Sales & Customer Service Associate.

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Why is teamwork important for a Sales & Customer Service Associate?

Talk about how collaboration contributes to a positive work environment and enhances the customer experience. Give examples of how you have successfully worked as part of a team and how you believe teamwork at Massage Envy Hamburg can lead to greater client satisfaction.

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How do you stay motivated during challenging workdays?

Discuss personal strategies that keep you engaged and positive, such as focusing on client relationships, celebrating small victories, and maintaining a team-oriented mindset. Sharing your approach demonstrates resilience and commitment, qualities important for a Sales & Customer Service Associate.

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What do you know about Massage Envy's Wellness Program?

Show that you've researched the company by discussing the importance of the Wellness Program for clients' overall health. Highlight how the program offers various services and promotes ongoing self-care, which aligns with the values of Massage Envy Hamburg.

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How do you handle feedback from supervisors or team members?

Express your openness to feedback and discuss how you see it as a valuable opportunity for growth. Provide examples of how you've integrated constructive criticism in your work and improved your performance, which is crucial for a Sales & Customer Service Associate role.

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What makes you a good fit for the Sales & Customer Service Associate role at Massage Envy Hamburg?

Summarize your relevant experience, skills, and passion for wellness that make you an excellent candidate. Address how your customer service philosophy aligns with the mission of Massage Envy Hamburg, focusing on helping clients achieve their wellness goals.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

DO MORE OF WHAT YOU LOVE Grow your career at a place that values, supports, and empowers you! Massage Envy is a nationwide franchise offering whole-body wellness services: massage, stretch, and skin care. All Massage Envy locations are independen...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 11, 2025

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