Hotel Night Auditor - Elko

The Hotel Night Auditor at Maverick is responsible for a range of duties that ensure exceptional guest service. This includes answering guest inquiries, managing reservations, assigning rooms, settling accounts, and running nightly audits. The role requires maintaining communication with housekeeping to monitor room status and generating various reports required by the Accounting department.

To qualify for the Hotel Night Auditor position at Maverick, you need a high school diploma or equivalent experience. You must be 21 years of age or older and capable of obtaining a State of Nevada Gaming Card. Prior hotel experience and familiarity with data entry are preferred, as is the ability to perform tasks with attention to detail and professionalism.

While prior hotel experience is preferred for the Hotel Night Auditor role at Maverick, it's not a strict requirement. What’s essential is a willingness to learn, strong multitasking abilities, and excellent interpersonal communication skills. Maverick values team members who are eager to provide outstanding guest experiences.

Employees in the Hotel Night Auditor role at Maverick can enjoy a variety of benefits, including 80 hours of paid time off, medical, dental, and vision insurance, life insurance, and a 401K plan. Additionally, there are opportunities for career development, education reimbursement, and a referral bonus program.

At Maverick, the work environment for a Hotel Night Auditor is vibrant and team-oriented. You'll work during the evenings when guests check in and out, and interact with a diverse group of people. The role may involve a lively atmosphere due to guest volume, so adaptability and strong communication skills are key to thriving in this position.

When handling guest complaints as a Hotel Night Auditor, it's essential to listen actively to the guest's concerns, empathize with their situation, and reassure them that you are there to help. Provide effective solutions or escalate to a supervisor if necessary. Always maintain a polite demeanor to ensure the guest leaves satisfied.

To ensure accurate nightly audits, I double-check all entries against reservations and transactions made throughout the day. I'll have a checklist to verify that all guest accounts are settled correctly and all reports are generated without discrepancies, assisting in a smooth transition into the following day.

In my previous roles, I've developed strong data entry skills, focusing on accuracy and speed. I'm comfortable using various systems to input and manage guest information, ensuring that data is always current and precise, which is crucial for a Hotel Night Auditor like at Maverick.

In a previous position, I managed several reservations and a high volume of guest check-ins simultaneously. I prioritized tasks by assessing urgency, which helped me provide timely assistance to guests while confidently managing backend operations, ensuring a seamless check-in experience.

During busy shifts, prioritizing tasks is essential. I assess each task's urgency and importance, tackling guest inquiries and check-ins first. This ensures high guest satisfaction while managing ongoing responsibilities, like data input and communications with housekeeping, efficiently.

A successful Hotel Night Auditor should possess exceptional attention to detail, strong communication skills, and the ability to problem-solve under pressure. Additionally, being personable and approachable helps build rapport with guests, ensuring a positive experience at Maverick.

I ensure effective communication with housekeeping by keeping them updated on room statuses and specific guest requests throughout my shift. Utilizing shared logs and reports not only maintains clarity but also promotes teamwork in providing our guests with the best possible experience.

I have experience using several hotel management software systems that assist with reservations, billing, and reporting. Being adaptable, I am quick to learn new systems and enjoy the technological aspects of the Hotel Night Auditor role at Maverick.

I want to work at Maverick because your commitment to guest satisfaction and creating a fun work environment aligns with my personal values. I enjoy working in a dynamic team setting where I can contribute to memorable experiences for guests, making it an ideal place for my skills as a Hotel Night Auditor.

I handle change in a fast-paced environment by remaining adaptable and open-minded. Taking a proactive approach allows me to manage unexpected situations effectively. By staying calm and focused, I ensure that I provide the best service possible, even when circumstances shift rapidly.