Merchant Support Rep II- Bilingual Spanish

As a Merchant Support Rep II- Bilingual Spanish at Maverick Payments, your main responsibilities include providing exceptional customer service by handling inquiries related to merchant services, acting as a liaison for various departments, and utilizing ticketing systems to resolve client issues. You'll also assist merchants with functions such as funding, reconciliation, and PCI compliance, ensuring their needs are met efficiently.

To qualify for the Merchant Support Rep II- Bilingual Spanish position at Maverick Payments, you need a high school diploma or equivalent; some college experience is preferred. Additionally, candidates should have 1-2 years of experience in call center environments and a background in the payments industry is required. Strong verbal and written communication skills in both English and Spanish are also essential.

Maverick Payments offers an attractive benefits package for the Merchant Support Rep II- Bilingual Spanish role, which includes competitive salaries (ranging from $26 to $29 per hour), bonuses, employer-sponsored health, vision, and dental insurance, paid time off, and a 401K plan with matching contributions. The company also fosters a vibrant office culture with team building activities, recognition programs, and more!

Working as a Merchant Support Rep II- Bilingual Spanish at Maverick Payments in Calabasas, California means being part of an energetic, family-oriented work environment. The culture emphasizes team collaboration, career development, and employee well-being. You will spend most of your time engaging directly with clients and partners, contributing to a supportive atmosphere where every team member is valued.

As a Merchant Support Rep II- Bilingual Spanish at Maverick Payments, you will work on-site in Calabasas and spend about 90% of your time in front of a computer, assisting clients through call center inquiries and ticket systems. The specific work schedule may vary, but it typically involves a full-time commitment aligned with standard business hours.

When answering this question, focus on detailing your relevant experience within the merchant services sector, emphasizing specific roles or responsibilities you've had. Be sure to mention how your past experiences would contribute to the Merchant Support Rep II- Bilingual Spanish position at Maverick Payments.

Explain your approach to managing multiple tasks effectively, including techniques like creating to-do lists, using ticketing systems efficiently, and maintaining open communication with your team. Relating a past experience where you successfully handled task prioritization will strengthen your answer.

Discuss your core principles of customer service, such as empathy, active listening, and effective communication. Providing a real example of a time you went above and beyond for a customer helps to illustrate your commitment to client satisfaction and will resonate well with the interviewers.

In your response, outline a step-by-step approach, including remaining calm, actively listening to the client's concerns, and working collaboratively to find a resolution. Sharing a real-life scenario or a successful outcome can demonstrate your problem-solving skills.

Show your enthusiasm for Maverick Payments by discussing the company's values, culture, and innovative approach to payment solutions. Articulating how your personal and career goals align with the company's mission will reflect your genuine interest in joining the team.

Emphasize your proficiency in Spanish and provide examples of how you have successfully assisted clients in both languages in past roles, focusing on your capability to navigate conversations and ensure clarity in communication.

Share an experience where you had to adapt to a new system rapidly while detailing the steps you took to achieve proficiency. Highlight the importance of training and how you leveraged available resources to support your learning curve.

Discuss what PCI compliance entails and its significance in safeguarding payment information. Connecting your knowledge to how you would guide merchants in achieving compliance in your role as a Merchant Support Rep II- Bilingual Spanish at Maverick Payments will demonstrate your industry awareness.

Offer insights into your stress management techniques, such as taking short breaks, practicing mindfulness, or organizing your workload effectively. Providing examples of how you have managed stress successfully in previous roles can lend credibility to your response.

Key skills for the Merchant Support Rep II- Bilingual Spanish role include stellar communication, strong problem-solving abilities, and attention to detail. Explain how you embody these skills and illustrate how they have played vital roles in your professional success.