Enterprise Resiliency Tools Administrator

As an Enterprise Resiliency Tools Administrator at McKesson, your primary responsibilities will include managing and optimizing the Riskonnect tool, ensuring its seamless integration with other platforms like ServiceNow and Workday. Additionally, you'll maintain data integrity, provide user support, design templates for reports, lead training sessions, and participate in incident response processes. Your role will be pivotal in ensuring compliance with business continuity and disaster recovery standards.

To qualify for the Enterprise Resiliency Tools Administrator position at McKesson, candidates should have over 7 years of experience in disaster recovery or business continuity planning. Familiarity with tools like Riskonnect and ServiceNow is essential. Good problem-solving skills, attention to detail, and strong communication abilities are also critical for success in this role. Having relevant certifications would be a plus.

The work environment for the Enterprise Resiliency Tools Administrator at McKesson is dynamic and supportive, emphasizing teamwork and collaboration. The role may require occasional after-hours work during testing and actual disaster recovery events, as well as on-call responsibilities for urgent issues. Remote work may contribute to a flexible schedule, while occasional travel can be expected but will be limited.

At McKesson, the career growth opportunities for an Enterprise Resiliency Tools Administrator are vast. The company fosters a culture of development, encouraging team members to engage in continuous training and professional development. You can expect to enhance your tool management skills, lead cross-functional projects, and even move into more senior roles within the enterprise resiliency or IT departments as you grow your expertise.

McKesson is committed to fostering a diverse and inclusive environment. As an Enterprise Resiliency Tools Administrator, you will be part of a team that values diverse perspectives and experiences, which contributes to innovative problem-solving and decision-making. McKesson's equal employment policies ensure that all team members are treated with respect and have equal opportunities for professional advancement.

To answer this question, focus on your hands-on experience with Riskonnect and how you've utilized it for disaster recovery planning. Highlight specific projects where you implemented the tool, the outcomes achieved, and how you collaborated with teams to enhance its use. Emphasize your problem-solving techniques and any challenges you overcame while working with the tool.

When responding, explain your approach to prioritization based on project timelines, urgency, and stakeholder impact. Discuss tools you use for project management and how you communicate with team members and departments to ensure alignment on priorities. Including examples from past experiences can strengthen your answer.

In your response, detail your methods for maintaining data integrity, such as regular audits, data cleansing techniques, and rigorous testing of integrated systems. Mention your experience collaborating with IT teams to implement security measures and data governance practices that protect sensitive information while ensuring accuracy.

Provide a specific example of a challenge related to enterprise resiliency, such as a system failure or compliance issue. Discuss your analytical approach in identifying the problem, the steps you took to solve it, and how you communicated with stakeholders throughout the process. Focus on the outcome and any lessons learned.

To answer this question, explain your familiarity with relevant compliance frameworks and standards. Discuss actions taken to conduct regular assessments, implement best practices, and train team members. Emphasize the importance of documentation and continuous improvement based on audit findings and industry developments.

Outline your approach to stakeholder communication, focusing on clarity and transparency. Talk about how you would tailor your messages based on the audience's technical understanding and provide regular updates through newsletters, meetings, or training sessions. Highlight your experience in fostering an open line of communication to receive feedback.

In your response, illustrate your commitment to professional development by mentioning resources like industry publications, webinars, and professional associations. Explain how you apply new knowledge to improve processes and support your team effectively, demonstrating your proactive approach to learning.

Describe your step-by-step approach to managing such incidents, focusing on calmness and effective response. Discuss how you would assess the failure, communicate with the response team, and implement alternate strategies while documenting the incident for future reference. Show your adaptability in stressful situations.

Discuss your familiarity with various risk management tools and explain why you favor certain ones based on their features and suitability for enterprise resiliency needs. Be prepared to support your recommendations with examples of past successes using these tools, focusing on outcomes achieved.

This is your chance to show your passion for healthcare and align your values with McKesson's mission. Discuss specific reasons such as the company's commitment to health, the culture of innovation, and your desire to make a tangible impact on communities. Reference your alignment with McKesson's core values and how you wish to contribute to their goals.