Portuguese Speaking Customer Service for Digital Marketing & SEO Solutions Depar

The Portuguese Speaking Customer Service Representative at Mercier Consultancy is responsible for delivering outstanding customer service through various communication channels, including phone, email, and chat. You will assist clients with inquiries about digital marketing and SEO services, address their questions about features and pricing, and collaborate with the technical team to resolve issues. Additionally, you'll educate clients on best practices while maintaining accurate records of interactions in our CRM system.

To be a successful candidate for the Portuguese Speaking Customer Service role at Mercier Consultancy, you should be fluent in both Portuguese and English, possessing excellent written and verbal communication skills. While experience in customer service or digital marketing is an advantage, a genuine interest in helping clients and strong organizational skills are equally important for excelling in this position.

Mercier Consultancy provides comprehensive training for the Portuguese Speaking Customer Service Representative position. New hires will undergo fully paid training designed to equip them with the necessary skills and knowledge about our digital marketing and SEO services. This training ensures that you are well-prepared to assist clients effectively and confidently.

As a Portuguese Speaking Customer Service Representative at Mercier Consultancy, you can expect a wide range of benefits, including a fully paid relocation package, health insurance, private health insurance, and two extra salaries per year. You will also enjoy a monthly performance bonus, support in finding accommodation, and the opportunity to take a free Greek language course.

At Mercier Consultancy, the role of a Portuguese Speaking Customer Service Representative is crucial in ensuring customer satisfaction. By providing knowledgeable support, addressing inquiries, and guiding clients on best practices in digital marketing and SEO, you contribute significantly to their overall success online. Your proactive approach and dedication will help clients navigate their digital marketing efforts, leading to stronger relationships and long-term loyalty.

A great way to answer this question is to express your passion for customer service and your intent to help clients succeed. Highlight how Mercier Consultancy's commitment to digital marketing aligns with your career goals and how your language skills can contribute to the team.

To answer effectively, share a specific example that showcases your problem-solving skills, your ability to empathize with the customer, and your commitment to resolving their issues. Focus on how you turned a challenging situation into a positive outcome.

Discuss strategies like using task lists or prioritization frameworks to manage your time effectively. Mention any tools you use, and emphasize your organizational skills while explaining how you ensure timely responses without compromising service quality.

Share your understanding of digital marketing strategies and SEO basics. Explain that the key is to communicate them in simple terms and provide relatable examples, focusing on how they can improve engagements or conversions for clients.

Describe your approach to managing difficult customers by emphasizing active listening and empathy. Explain how you remain calm, validate their feelings, and work diligently towards a solution, which ultimately helps in maintaining customer satisfaction.

Express that strong communication fosters trust and ensures clarity. Highlight how good communication enables you to effectively address client inquiries, thereby preventing misunderstandings and enhancing customer experience.

Discuss the importance of honesty in customer service; mention that you would reassure the client while committing to find the answer promptly. Emphasize resourcefulness and collaboration with colleagues to seek accurate information.

Share your proactive strategies, such as following industry blogs, engaging in webinars, or participating in online forums that discuss the latest trends. This shows your eagerness to learn and develop your expertise.

Discuss how feedback not only helps identify areas of improvement but also enhances customer engagement. Show your understanding that client insights drive service optimization and build trust in the customer-business relationship.

Mention relevant customer support software or CRM systems you've used. If you lack direct experience, refer to your adaptability with technology and willingness to quickly learn new tools to manage client queries effectively.