Key Account Manager HoReCa

As a Key Account Manager at METRO Deutschland GmbH, you'll be responsible for managing both existing clients and acquiring new ones within the HoReCa sector. This includes actively selling according to customer requirements and providing tailored advice on product assortments and service offerings. You'll work collaboratively with depot and customer teams to achieve sales goals and engage in negotiations for framework agreements.

To qualify for the Key Account Manager HoReCa position at METRO, candidates should have significant industry knowledge of system gastronomy, catering, and hospitality. They should possess extensive experience in external sales in key account management, strong negotiation skills, and excellent MS Office proficiency. Additionally, self-organization and resilience are crucial traits for success in this role.

Working as a Key Account Manager at METRO Deutschland provides a supportive and dynamic environment. You will have the opportunity to thrive in a team-oriented workplace while having clear paths for career development. With 30 days of vacation, flexible working hours, and access to employee discounts, METRO values work-life balance and the well-being of its staff.

METRO supports its Key Account Managers by providing a structured approach to customer interaction, including regular planning and analysis of sales goals. There are various resources, including collaborative teams, competitive pricing, and strong relationships within different departments, to ensure you achieve your targets, alongside individual training opportunities that foster personal development.

Key Account Managers at METRO Deutschland have ample opportunities for career advancement. With a focus on personal development through tailored training programs and regular feedback sessions, employees are encouraged to grow within the company. There’s also potential to move into higher sales or management roles as you build your experience and success.

To grow existing accounts, I would focus on understanding the specific needs of each client and ensuring consistent communication to build trust. I would conduct regular audits to assess satisfaction and identify areas for potential growth, leveraging METRO’s comprehensive catalog to meet evolving demands.

In difficult negotiations, I believe in maintaining transparency and focusing on mutual benefit. Listening to the client’s perspective is essential, and I strive to find common ground that addresses their needs while aligning with METRO’s business objectives.

I have extensive experience in the HoReCa sector, working closely with various types of clients including restaurants, hotels, and catering services. This has equipped me with a keen understanding of their operations and challenges, allowing me to deliver tailored solutions that help drive their success.

Market analysis is crucial in my approach as it helps me identify trends, competitor actions, and customer needs. By staying informed of market developments, I can proactively suggest innovative solutions to my clients and help them stay ahead in their operations.

When resources are limited, I prioritize accounts based on their potential revenue impact and strategic importance. I analyze client performance metrics to determine which accounts require immediate attention and make sure that no client feels neglected while addressing the high-priority accounts.

In a previous role, I encountered a challenging client who was dissatisfied with delivery timelines. By thoroughly addressing their concerns and implementing a more effective logistics plan, I was able to improve the relationship significantly, leading to increased orders and a long-term contract.

I use frequent check-ins, personalized follow-ups, and value-added consultations as techniques to maintain strong client relationships. This consistent engagement demonstrates my commitment and fosters loyalty, encouraging clients to reach out when they need support.

The most rewarding aspect of being a Key Account Manager is creating a positive impact on my clients' businesses. Helping them achieve their goals through tailored solutions and seeing the results is incredibly fulfilling and motivates me to continuously improve my support.

Success in the Key Account Manager role is measured through key performance indicators such as sales growth, client satisfaction scores, and retention rates. I also value qualitative feedback from clients as it provides insight into areas where I can further enhance the service provided.

I am attracted to METRO Deutschland GmbH for its commitment to employee development, robust service offerings, and its strong reputation within the HoReCa sector. The culture of teamwork and respect aligns with my values, and I am eager to contribute to METRO’s mission of exceptional customer service.