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Retail Internal Specialist

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

Using discretion and judgment, works with wholesaler to assist with territory; places calls and provides information about portfolio composition, relative performance and product design; and develops and maintains relationships with registered representatives to promote the sale of MFS products and the retention of MFS assets, while providing a superior service and CRM support for the territory.


WHAT YOU WILL DO

  • Works closely with wholesalers to implement ideas to generate new sales. Prepares weekly action plan and reviews it daily to determine each day's call plan.

  • Develops sales leads by applying the advanced selling techniques and methods. Provides sales support for the Directors in the maintenance of existing key clients relationships and the development of new accounts.

  • Uses CRM system to maintain database, record all client interactions, and market for new

  • opportunities.

  • Contacts registered representatives to provide detailed information about MFS products and special offerings and promotions to enhance sales.

  • Coordinates sales activities with Directors and Internal Sales Manager, and other departments

  • in the company. Organizes conference calls, meetings and other activities.

  • Sends out requested literature, hypothetical illustrations and other sales supporting materials to prospective clients

  • Develops communication and presentation skills to travel with wholesalers and make sales presentations and conduct ad-hoc meetings as necessary.

  • Performs additional duties as requested.


WHAT WE ARE LOOKING FOR

Required:

  • Bachelor's degree or equivalent preferred.

  • Strong presentation, communication, and organization skills required.

  • Position requires FINRA Series 6 and 63 registrations in accordance with MFS’s licensing policy.

  • Professional working proficiency in Spanish

Preferred:

  • 0-2+ experience at MFS (one year in a marketing position or client services), two years’ related experience at another financial services firm.

  • Must have either an extensive knowledge of MFS products or experience with the sales of other financial products.

#CD-LI1

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

What we offer:

  • Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
  • Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
  • Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
  • Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
  • Life & Disability Benefits: Company-paid basic life insurance and short-term disability
  • Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance. 

MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document and Pay Transparency Nondiscrimination Provision, linked for your reference.

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What You Should Know About Retail Internal Specialist, MFS

At MFS in Miami, we are thrilled to introduce the role of Retail Internal Specialist. Here at MFS, we champion a team-oriented culture that prioritizes collaboration and creativity. You will work closely with our wholesalers to bolster territory sales by utilizing your judgement and discretion. This role includes connecting with registered representatives to provide valuable information on our portfolio offerings, thereby promoting the sales of MFS products and ensuring asset retention. Your day-to-day will involve crafting action plans, nurturing client relationships, and navigating our CRM systems to log all client interactions. If you enjoy building connections and have a knack for sales, you’ll thrive as you work alongside the Directors and other departments to orchestrate sales activities. You’ll be the voice of our products, sharing insights into MFS offerings to enhance sales opportunities. Plus, this role offers the chance to develop your presentation skills while collaborating with wholesalers for client interactions. The ideal candidate will possess a Bachelor's degree (or equivalent), strong communication skills, and FINRA Series 6 and 63 registrations. We appreciate diversity and inclusion and are excited to see how you can contribute to our vibrant team. Join us at MFS where you can truly make a difference in the financial futures of so many!

Frequently Asked Questions (FAQs) for Retail Internal Specialist Role at MFS
What are the primary responsibilities of the Retail Internal Specialist at MFS?

The Retail Internal Specialist at MFS is responsible for assisting wholesalers with territory management, developing and maintaining relationships with registered representatives, and promoting the sales of MFS products. This includes preparing sales action plans, providing detailed portfolio information, and utilizing CRM systems to manage client interactions effectively.

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What qualifications are required for the Retail Internal Specialist role at MFS?

To qualify for the Retail Internal Specialist position at MFS, candidates should possess a Bachelor's degree or equivalent. Additionally, having strong communication, presentation, and organizational skills is essential, along with the required FINRA Series 6 and 63 registrations according to MFS’s licensing policy.

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How does MFS support employee growth in the Retail Internal Specialist position?

At MFS, employee growth is a priority. As a Retail Internal Specialist, you’ll have the opportunity to develop your communication and presentation skills while working collaboratively with wholesalers and Directors. MFS also offers generous time-off policies and wellness programs, promoting personal and professional development.

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What does a typical day look like for a Retail Internal Specialist at MFS?

A typical day for a Retail Internal Specialist at MFS involves reviewing the action plan, contacting registered representatives, logging interactions in the CRM, sending marketing literature, and coordinating with the sales team. This dynamic role includes both administrative and strategic elements focused on driving sales and building relationships.

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Is experience in financial services necessary for the Retail Internal Specialist role at MFS?

While prior experience in financial services is preferred, it is not strictly necessary for the Retail Internal Specialist role at MFS. Candidates with a strong understanding of sales techniques and the ability to learn quickly will find opportunities for success and growth in this position.

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Common Interview Questions for Retail Internal Specialist
Can you explain your approach to developing relationships with registered representatives in sales?

When developing relationships with registered representatives, I prioritize open communication and consistency. I focus on understanding their needs and providing relevant product information while being available for questions and guidance. Building trust is essential for long-term partnerships.

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How do you manage your time effectively while juggling multiple sales leads?

I utilize prioritization techniques, such as developing a daily action plan to allocate time effectively. I also leverage CRM tools to track interactions and set reminders for follow-ups, ensuring no lead is overlooked while maintaining a structured workflow.

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Describe a successful sales strategy you've implemented in the past.

In a previous role, I launched a targeted marketing initiative focusing on the unique pain points of specific client segments. By tailoring my approach and providing customized solutions, I successfully increased client engagement and boosted sales by 20% within a quarter.

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What is your experience with CRM systems, and how have they enhanced your sales process?

I have extensive experience using CRM systems to log client interactions, track sales activities, and analyze performance metrics. These systems enhance communication, automate follow-ups, and provide data insights that help refine sales strategies and improve overall productivity.

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How do you stay updated on MFS products and the financial services industry?

I stay updated by regularly attending industry webinars, reading relevant articles and reports, and participating in MFS training sessions. Staying informed allows me to articulate product advantages confidently and advise representatives accurately.

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Give an example of how you've handled a difficult client or situation.

I once encountered a challenging client who was frustrated with a service issue. I actively listened to their concerns, took responsibility, and communicated the steps I would take to resolve the problem. This approach not only alleviated their concerns but turned them into a loyal client.

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What skills do you believe are essential for a Retail Internal Specialist?

Essential skills for a Retail Internal Specialist include strong communication and interpersonal skills, the ability to manage time effectively, familiarity with sales processes, and proficiency in CRM systems. Additionally, having a proactive and solution-oriented mindset is crucial.

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How do you approach presenting to a group of sales representatives?

When presenting to sales representatives, I ensure my presentations are engaging and interactive. I back my points with data and case studies while encouraging questions throughout to foster a collaborative atmosphere. This approach helps keep the audience involved and informed.

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What motivates you to excel in a sales role?

I am motivated by the challenge of meeting sales targets and the satisfaction of building lasting relationships with clients. The potential for making a positive impact on financial futures drives me to consistently seek improvement and innovation in my sales strategies.

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Why do you want to work at MFS as a Retail Internal Specialist?

I am drawn to MFS for its commitment to fostering collaborative culture and dedication to employee growth. The opportunity to work in a supportive environment where I can contribute to clients' financial success aligns perfectly with my career goals and personal values.

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Massachusetts Financial Services (aka MFS Investment Management) offers more than 50 mutual funds, as well as annuities, separately managed accounts, and retirement planning services for institutional and retail clients around the world. The compa...

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Full-time, hybrid
DATE POSTED
April 1, 2025

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