MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities.
We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Client Services Supervisor, Director of Operations, or the Administrator.
Duties and Responsibilities
Benefits include:
All your information will be kept confidential according to EEO guidelines.
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At MGA Homecare, we are looking for a passionate Client Service Manager to join our dynamic team in Denver, CO. This role is key to developing and managing robust relationships with our clients and field staff, ensuring that we can swiftly resolve any challenges they might face. As a Client Service Manager, you'll oversee the non-clinical aspects of care, coordinating service referrals and communicating effectively between clients, field staff, and our office personnel. You'll dive deep into understanding therapy services and their associated needs while working towards a main goal: enhancing client satisfaction and retention. Your days will be filled with fulfilling tasks such as collecting referral information, troubleshooting authorization issues, and setting realistic expectations with our clients about the services we provide. Partnering closely with external providers will also be a part of your job, supporting our families accessing various services. We’re looking for someone who excels in communication and is comfortable utilizing problem-solving skills to be the go-to contact for non-clinical concerns. With generous benefits starting at a $57,000 base salary, MGA Homecare values integrity and accountability as we strive to deliver high-quality support in the homes of those we serve. If you're ready to make a real impact, we'd love to meet you!
MGA Homecare provides exceptional services, resources, and support to families navigating in-home care for children with specialized medical needs.
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