Sales floor 2

As a Sales Floor Associate at Michaels, your primary responsibilities include delivering exceptional customer service, assisting customers in locating products, and ensuring a fast, friendly checkout experience. You'll be involved in the truck unloading process, merchandising duties, and maintaining store recovery standards. Additionally, you will engage customers on the benefits of our Rewards program and assist with omni-channel services like Buy Online Pickup in Store (BOPIS).

Michaels prefers candidates with prior retail and/or customer service experience for the Sales Floor Associate role. While formal qualifications are not always necessary, having a friendly demeanor, strong communication skills, and the ability to work in a fast-paced environment will help you thrive in this role.

The Sales Floor Associate position at Michaels involves being on your feet for long periods, along with regular bending, lifting, carrying, and reaching. You'll need to lift heavy boxes and access high shelves, so physical capability is essential. If you require accommodations due to physical limitations, Michaels supports you in addressing those needs with your supervisor.

Working as a Sales Floor Associate at Michaels, you’ll be in a public retail store setting with a climate-controlled shopping area. However, some stock areas may not be climate-controlled, and there will be some outdoor work for tasks like retrieving shopping carts. The work hours include evenings, weekends, and early mornings, providing employees with a varied schedule.

Michaels offers a comprehensive benefits package for both full-time and part-time Team Members, which includes health insurance (medical, dental, and vision), paid time off, tuition assistance, and generous employee discounts. This reflects the company's commitment to supporting the wellbeing of its employees.

When dealing with a difficult customer, it's crucial to remain calm and empathetic. Start by actively listening to their concerns, acknowledging their feelings, and assuring them that you're there to help. Offering a solution that aligns with company policies can foster a positive resolution, demonstrating your commitment to customer satisfaction.

During busy hours, staying organized can be challenging, but I prioritize tasks by creating a mental or physical checklist of urgent duties. I also communicate with my teammates to ensure we're all on the same page, delegating tasks when necessary to maintain smooth operations while keeping customers happy.

I want to work at Michaels because I am passionate about creativity and enjoy helping others bring their artistic visions to life. The opportunity to work in an environment filled with diverse crafting supplies pairs my love for customer service and enables me to contribute positively to the community.

To ensure compliance with company policies and procedures, I pay close attention to training provided during onboarding and regularly review company guidelines. I also understand the importance of adhering to these standards for safety and operational efficiency, seeking clarification from supervisors when necessary.

In my previous roles, I've been responsible for cash handling, which includes accurately processing transactions, managing cash registers, and balancing cash drawers at the end of shifts. I focus on accuracy and integrity, ensuring customer transactions are smooth while adhering to company cash-handling policies.

I communicate store program benefits to customers by first understanding their needs and then clearly explaining how our Rewards program and private label credit cards can enhance their shopping experience. Engaging customers in a friendly conversation often opens them up to learning more about these benefits.

My motivation stems from a desire to provide excellent customer service and contribute to a positive shopping environment. I find fulfillment in helping customers find what they need and seeing their satisfaction when they leave the store happy. Team collaboration also inspires me to perform at my best.

In a previous retail position, our team had to manage an unexpected rush. We quickly organized ourselves, with each member assigned specific roles like restocking, assisting customers, and managing checkout. By working efficiently and supporting one another, we maintained customer satisfaction despite the busy environment.

I view feedback from supervisors as a valuable opportunity for growth. Whenever I receive feedback, I take the time to reflect on it, asking questions to clarify if needed, and take actionable steps to improve my performance. This approach not only helps me grow but also shows my commitment to the team.

If I notice a safety hazard in the store, my immediate action would be to report it to a supervisor or manager promptly. I would also ensure the area is safe by alerting customers nearby and taking necessary steps, such as placing signage, until the hazard is addressed. Safety comes first for both customers and team members.