General Manager - DC

As a General Manager at Herman Miller, you will be responsible for empowering and coaching your team to deliver a top-notch client experience. This includes overseeing daily operations, performance management, and ensuring your Store meets its Sales Plan. Additionally, you'll be involved in hiring, training, and resolving employee relations issues in tandem with Human Resources.

To qualify for the General Manager position at Herman Miller in Washington, DC, you should have a minimum of 3-5 years of retail management experience. Strong leadership and interpersonal skills are crucial, as well as financial literacy and a commitment to fostering a positive work culture. Proficiency in MS Office and experience with POS systems will also be beneficial.

Herman Miller provides a comprehensive benefits package to its General Managers, including medical, dental, and vision insurance, paid holidays, parental leave, a green transit subsidy, and a robust 401k plan. Additionally, competitive compensation, quarterly bonuses, and commissions on sales delivered enhance the appeal of this role.

The General Manager plays a critical role in advancing Herman Miller’s mission by ensuring that every client interaction reflects the company’s values of sustainability and design innovation. By leading their team effectively, General Managers help create environments where customers can experience the ergonomic and aesthetic benefits of Herman Miller’s products.

A successful General Manager at Herman Miller should possess excellent communication skills, the ability to inspire and motivate a team, and a strong business acumen. You'll need to be adept at performance coaching, relationship-building, and managing various operational aspects to ensure both sales success and employee satisfaction.

To effectively manage performance, I believe in setting clear expectations and goals for my team. I conduct regular one-on-one check-ins to provide constructive feedback, offer praise for successes, and identify areas for improvement, all while fostering an open dialogue to ensure my team feels supported.

In a previous role, I encountered a conflict between team members that impacted productivity. I organized a meeting to facilitate open communication, encouraged both parties to express their perspectives, and guided them toward a collaborative solution. This not only resolved the issue but also strengthened team cohesion.

I believe in recognizing individual achievements and fostering a reward culture. I also implement professional development opportunities and encourage team collaboration, ensuring everyone feels valued and motivated to contribute their best efforts.

I focus on both team training and effective merchandising strategies. By analyzing sales data and understanding customer needs, I coach my team to deliver compelling demonstrations that resonate with clients, ultimately driving higher sales and contributing to revenue goals.

I've successfully developed visual merchandising strategies that align with brand standards while also targeting customer preferences. I regularly assess presentation techniques, ensuring the display not only looks appealing but effectively highlights our products’ ergonomic benefits.

Staying current on retail trends is vital. I actively participate in industry webinars, attend trade shows, and review market research. By being informed, I can make proactive adjustments to our sales strategies and team training, keeping us ahead of the competition.

I create a positive store culture by encouraging open feedback, recognizing team achievements, and promoting teamwork. I also strive to uphold transparency in operations, ensuring everyone understands their roles within the larger mission of the company.

Client experience is at the heart of my management style. I inspire my team to prioritize customer interactions, ensuring they understand our commitment to quality and design. By fostering strong client relationships, we ultimately enhance loyalty and drive repeat business.

Managing the budget requires careful planning and close attention to expenses. I utilize financial reports to track spending, identify trends, and adjust as necessary, all while ensuring that my team has the resources they need to perform effectively.

Herman Miller is committed to innovation, sustainability, and creating beautiful spaces that improve people’s lives. I resonate deeply with these values and strive to lead my team in ways that uphold and reflect our brand’s mission in every client interaction.