Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
Job Category:
Modernize Home Services is looking for a driven, and confident Client Relations Specialist to help drive success & growth for our customers within our fast-growing and dynamic support team, Client Relations.
This is not just a customer support role; you are responsible for strategically managing relationships with the owners and key stakeholders of our regional market of home improvement companies that generate up to $6M gross revenue per year for their respective organizations. You will work collaboratively with the entirety of the Client Relations team to support and strategically scale our services to a shared portfolio of 150-175 active clients, as well as onboard new clients as they are signed by our sales team.
You will serve as a subject matter expert on Modernizes’ digital marketing and lead generation solutions consulting with our clients to develop ways to maximize desired goals, ensure ROI, and create high customer satisfaction.
This role is perfect for someone who has excellent communication skills, attention to detail, self-motivation, and the flexibility to work with a diverse range of clients and thrives in a dynamic and fast paced work environment.
Responsibilities
Onboard Newly Signed Clients
Client Support Cases
Outstanding Balance/Collections
Client Growth and Winback
Health Check Calls
Retention
Client Escalations
Requirements
#LI-REMOTE
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
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At Modernize, a division of QuinStreet, we're on a mission to transform the home improvement industry, connecting motivated homeowners with reputable contractors. We're seeking a confident and driven Client Relations Specialist to play a key role in our dynamic support team. This position isn't just about customer support—it's about strategically managing relationships with stakeholders from home improvement companies that achieve significant revenue. As a Client Relations Specialist, you will support a diverse portfolio of 150-175 active clients and help onboard new ones, contributing to our growth and success. Your main responsibilities include setting up new client campaigns, responding to client inquiries swiftly, and identifying upsell opportunities to enhance client satisfaction and overall ROI. With your strong communication skills and attention to detail, you will collaborate with your team to ensure our clients receive exceptional service. In this vibrant and innovative environment, you'll enjoy working with a team passionate about making a difference in the home improvement space. We’re excited about fostering creative problem-solvers who can thrive in our fast-paced workspace. If you're motivated, detail-oriented, and ready to take the next step in your career with us, we can’t wait to meet you!
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Modernize is a trusted ally in home improvement. We’re a matchmaker between homeowners and industry-leading pros who specialize in sustainable home improvement projects—including solar, HVAC, windows, and roofing. With more than 2 million finished...
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