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Account Manager

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Company Description

Who We Are:

Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

We are looking for a client-centric Account Manager to join our team. This role is ideal for someone who excels at nurturing and growing client relationships. As a key point of contact for our clients, you’ll play a strategic role in driving long-term partnerships and sustainable revenue growth.

Key Responsibilities

Build and maintain strong, trust-based relationships with key clients, ensuring high levels of satisfaction and engagement.
Serve as the main liaison between clients and internal teams, ensuring deliverables meet client expectations and timelines.
Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies.
Collaborate closely with product, marketing, and support teams to tailor solutions to client needs.
Lead strategic account planning, including quarterly business reviews and renewal strategies.
Negotiate contracts and renewals with a focus on value creation and long-term success.
Monitor account health and proactively address any issues or risks.
Track account performance, client feedback, and usage metrics to inform strategies.
Stay current on industry trends, client business challenges, and competitive landscape.
Occasionally pursue and close strategic new business opportunities that align with target markets or current client portfolios.

Qualifications

Bachelor’s degree in Business, Marketing, or a related field.
2+ years of experience in account management, or sales roles in a SaaS company.
Proven ability to manage and grow key accounts, drive retention, and deliver exceptional client experiences.
Strong interpersonal, communication, and relationship-building skills.
Confidence in negotiation and problem-solving, with a proactive and client-first mindset.
Experience using CRM platforms (Salesforce preferred) and other client management tools.
Ability to manage multiple accounts and priorities with strong project management skills.
Excellent presentation and storytelling abilities, both one-on-one and in group settings.
A strategic thinker who understands sales cycles, business value, and customer lifetime value.
Sales or account management certifications are a plus.
Willingness to travel occasionally for client meetings and events.

Additional Information

🌟 Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral up to 8k

🌞 Unlimited Time Off: Rest and recharge on your terms. While there's no limit, we recommend a minimum of 15 days off because your well-being matters.

👪 Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments.

👚 No Dress Code: Express your individuality! Smart, independent people like you choose what they wear.

🤝 Smart & Grounded Team: Our colleagues are the best of the best. They're not just smart; they're down-to-earth and will inspire you to be your best every day.

🏋️‍♂️ Wellness Programs: Your well-being is our priority. We offer wellness program offerings to help you thrive.

🌐 Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job.

📚 Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

At Momentus, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Momentus is an equal opportunity employer and does not discriminate based on race, religion, national origin, age, sex, gender identity, disability, sexual orientation, marital status, or any other basis protected by law

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Account Manager, Momentus Technologies

If you're looking to make a significant impact in a dynamic company, the Account Manager position at Momentus in Jacksonville, FL, is the perfect opportunity! As an Account Manager, you will be the backbone of our client relationships, ensuring they feel valued and supported while driving long-term partnerships. At Momentus, we pride ourselves on providing leading-edge event management software used by clients around the globe, including iconic venues and prestigious organizations. Your role will involve nurturing and growing relationships, representing our clients' needs to internal teams, and developing strategies to maximize their satisfaction and success. In collaboration with client and internal teams, you'll help tailor solutions that fit their unique requirements. As you help clients navigate our platform, you'll identify opportunities for growth through upselling and cross-selling, all while managing contract renewals and negotiations focused on success and value creation. Along the way, you'll leverage your strong interpersonal skills to inspire trust and foster engagement, ensuring each client achieves their event goals. With your project management skills and strategic mindset, you'll be at the forefront of client communications, providing insights that help everyone succeed. If you're a motivated professional with experience in account management or sales, particularly in the SaaS sector, Momentus could be your next great adventure. Join us and be part of a culture that prioritizes individual strengths and fosters growth while maintaining the freedom to thrive in your own way. At Momentus, your potential is boundless, and your career is what you make it!

Frequently Asked Questions (FAQs) for Account Manager Role at Momentus Technologies

What are the key responsibilities of the Account Manager at Momentus?

As an Account Manager at Momentus, you are expected to build and maintain strong relationships with clients, serve as the primary liaison between the clients and internal teams, and identify growth opportunities within existing accounts. You will also strategize for quarterly business reviews, negotiate contracts, and proactively monitor account health to address issues early. Your goal is to ensure that clients receive exceptional value from our software, contributing to their long-term success.