(Tire & Lube Tech) Automotive General Service Technician

As a Tire & Lube Tech at Monro, you will perform a variety of essential maintenance services on guest vehicles. Your primary responsibilities will include changing, mounting, and installing tires, conducting wheel removal, tire repairs, and balance adjustments. In addition to quick lube duties such as oil changes and lubrication, you will inspect and rotate tires and perform basic automotive maintenance work like battery installations, ensuring every vehicle is safe and reliable for our customers.

To be considered for the Tire & Lube Tech position at Monro, you need a high school diploma or GED equivalent. While prior automotive experience is preferred, it’s not mandatory as you will receive comprehensive training. It's important to own a basic set of mechanic's tools or participate in our tool purchase program. A valid driver’s license is required, along with a positive attitude and the ability to work collaboratively with team members and engage with guests.

The pay for a Tire & Lube Tech position at Monro ranges from $15 to $18 per hour, dependent on your experience. Additionally, this role is eligible for performance-based incentives, offering the opportunity to increase your earnings. We value our team members and believe in rewarding their hard work and dedication to excellent customer service.

At Monro, we take pride in the growth opportunities we provide for our Tire & Lube Techs. We are committed to helping our employees enhance their careers through ongoing educational coursework, on-the-job training, and company-sponsored certifications. Many Tires & Lube Techs advance to higher-level positions, thanks to our supportive environment and the comprehensive curriculum offered at Monro University.

Monro fosters a positive work environment for its Tire & Lube Techs by emphasizing teamwork, providing a people-first approach, and recognizing the importance of every team member. Our culture thrives on collaboration, honesty, and integrity. As part of our team, your contributions are valued, and we support each other in delivering 5-Star experiences to our guests while ensuring a safe and enjoyable workplace.

In responding to this question, highlight any previous experience you have with tire installation, balance, and basic maintenance tasks you performed. If you lack formal experience, express your eagerness to learn and any related skills you possess, showing that you’re proactive and enthusiastic about the role.

For this question, illustrate your commitment to customer service. Provide an example of a time you successfully resolved a complaint or issue, noting your communication skills and focus on getting to the root of the problem. Always aim to leave a positive impact on the customer.

Discuss your understanding of safety measures, such as wearing protective gear, following proper lift protocols, and being cautious while working with tools. Emphasize the importance of maintaining a safe environment for both yourself and your coworkers.

Explain your approach to time management, such as assessing urgent tasks versus those that can wait. You might mention creating a mental checklist and communicating with team members to ensure that guest vehicles receive timely attention.

Tailor your answer to match Monro’s values. Highlight your passion for cars, along with your positive attitude, teamwork, and commitment to excellent service. Discuss your eagerness to grow within the company and maintain Monro's reputation for providing high-quality service.

Provide an example that showcases your teamwork skills. Illustrate how you contributed to the team’s success, emphasizing collaboration, communication, and your ability to support team dynamics effectively.

Discuss essential tools such as tire changers, wrenches, and oil drain pans. Mention any specific experience you have using these tools. If you don’t own them, assure them you are ready to participate in their tool program to further your skills.

Convey your knowledge of industry trends and new technologies, mentioning any resources like online courses, automotive blogs, or local workshops you use to stay updated. Show your enthusiasm for continuing education in the field.

Emphasize attention to detail and following established procedures. You can describe how you double-check your work, consult manuals if needed, and adhere to best practices to ensure every job meets high-quality standards.

Discuss your approach to customer interaction. Highlight the importance of listening to their needs, providing knowledgeable advice, and offering suggestions based on their vehicle’s requirements. Show that you value customer service and relationship-building.