Job details

Front Office Agent (FT)

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Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Front Office Agent

SUMMARY

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
Hosting and welcoming guests with a friendly and sincere demeanor
Assisting with guest check-in and out process, as well as folios, invoicing and billing
Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

QUALIFICATIONS

High School Diploma or equivalent, Bachelor’s Degree preferred
Minimum of two years’ experience in a hotel operations environment
Minimum of two years’ experience in customer service
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English well
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale* for Front Office Agent is $21 per hour.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Average salary estimate

$43680 / YEARLY (est.)

min

max

$43680K

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What You Should Know About Front Office Agent (FT), Montage

At Montage International, we’re searching for a Front Office Agent to join our vibrant team in sunny San Diego, CA. This role is all about making our guests feel at home right from the moment they arrive. If you have a passion for customer service, love building relationships, and enjoy creating memorable experiences, we want to meet you! As a Front Office Agent, you will be the warm greeting that makes our guests smile, ensuring they have a delightful stay. You’ll be welcoming guests, assisting them with their check-in and check-out processes, and maintaining accurate records of their accounts. Your knack for problem-solving will shine as you go above and beyond to resolve any guest challenges. You’ll collaborate closely with other departments to ensure seamless service and be the expert on our hotel offerings and the vibrant local area, ready to answer any questions. If you have at least two years of experience in hotel operations or customer service, and the necessary communication and technical skills, you could be the perfect fit! Join us at Montage International, and add your unique magic to our guest experiences while enjoying a supportive and dynamic work environment.

Frequently Asked Questions (FAQs) for Front Office Agent (FT) Role at Montage

What are the primary responsibilities of a Front Office Agent at Montage International?

As a Front Office Agent at Montage International, your main responsibilities include greeting guests with a friendly demeanor, assisting with their check-in and out processes, and handling billing accurately. You’ll also be focused on providing exceptional customer service, effectively solving guest issues, and maintaining thorough records of guest accounts. Your role is crucial for ensuring that guests have a memorable experience during their stay.