Sr. Client Success Manager

The Senior Client Success Manager at Moonbug Entertainment is responsible for overseeing the day-to-day operations of the client success management team, managing multiple clients and their projects. This includes ensuring effective communication with clients, leading meetings with stakeholders, driving customer strategy and product innovation, and utilizing data storytelling to present campaign performance. The role also involves identifying opportunities to increase client satisfaction and collaborating with various internal teams to achieve these goals.

To apply for the Senior Client Success Manager position at Moonbug Entertainment, candidates should possess at least 5 years of experience in account management, project management, or customer success, alongside 3+ years within the media industry, such as with a media agency or publisher. Additionally, 2+ years of management experience is required, as well as strong project management skills, the ability to manage complex projects, exceptional communication abilities, and a solutions-oriented mindset.

In the Senior Client Success Manager role at Moonbug Entertainment, effective and proactive client communication is crucial. The manager will ensure that client needs are understood and anticipated, organizing regular meetings to discuss project activities and performance. By maintaining clear and ongoing communication throughout the engagement, the manager focuses on building strong relationships with clients and exceeding their expectations.

Essential skills for success as a Senior Client Success Manager at Moonbug Entertainment include strong organizational and project management skills, critical thinking abilities for navigating challenges, and excellent verbal and written communication skills. Additionally, candidates should have a solutions-oriented approach, high emotional intelligence, and the ability to adapt their communication style to various stakeholders while thriving in a fast-paced, team-oriented environment.

Moonbug Entertainment offers a comprehensive benefits package to Senior Client Success Managers, including health care plans (medical, dental & vision), a retirement plan (401k), life insurance, paid time off, family leave, short and long-term disability, training and development opportunities, wellness resources, and various on-site perks like free food and snacks. These benefits aim to support the well-being and development of their team members.

When answering this question, focus on specific examples of how you've built and maintained successful client relationships. Highlight your communication skills, problem-solving abilities, and strategies you used to exceed client expectations.

Demonstrate your analytical skills by explaining a time you used data insights to inform a decision or strategy. Discuss your experience with data visualization and how you effectively communicated those insights to clients.

Discuss specific methods that you employ to gauge client satisfaction, such as feedback surveys or regular check-ins. Highlight your proactive approach to addressing concerns before they escalate, and share examples of success in improving client relationships.

Here, you should outline the steps you take to address conflicts, emphasizing your communication skills, patience, and problem-solving attitude. Provide an example illustrating how you were able to resolve a difficult situation effectively.

Explain your process for prioritizing tasks based on urgency, importance, and deadlines. You can also mention collaboration with your team or using project management tools to allocate resources efficiently.

Use this question to showcase your skills in organizing and leading client meetings. Share your approach to setting agendas, managing time, and ensuring all stakeholders leave the meeting with a clear understanding of next steps.

Discuss your approach to building cross-functional relationships, including how you communicate with various teams and facilitate collaboration. Providing specific examples of successful team projects can illustrate your effectiveness in this area.

Talk about the resources you use to stay informed, such as webinars, industry articles, and networking with peers. Emphasize your commitment to continuous learning and how you apply new insights to enhance your clients’ strategies.

Illustrate your understanding of creativity by discussing how you've implemented innovative solutions or strategies to improve client engagement or satisfaction. Share examples that demonstrate your ability to think outside the box.

This is your chance to show your passion for Moonbug's mission and values. Share why you're excited about the company, how your goals align with theirs, and what you hope to achieve in this role.