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Product Manager

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Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

Work with us

At Moonpig Group, our mission is to help people connect and create moments that matter. We’re an international group made up of three brilliant brands – Moonpig in the UK, Ireland, US and Australia, Greetz in the Netherlands, and Buyagift, which joined us in 2022.

We started with a goal to disrupt the traditional greetings industry. Two decades later, we’re a leader in online gifting, helping millions of people send cards, gifts, and messages of care to their loved ones around the world.

With our strong values and customer-first approach, we’re always innovating. You’ll find a fun, supportive and high-performing environment here – one where you can genuinely make a difference.

Why do Product Managers love working here?

At Moonpig, our Product Managers sit at the heart of cross-functional teams, driving the ideas that power the experiences customers love. Whether it’s personalising a card or choosing the perfect gift, your work helps people make meaningful connections.

You’ll be joining a team where creativity meets scale. With over 73 million cards and gifts shipped per year, and 50 million orders across our platforms, we’re looking for someone who’s excited to work at the intersection of customer experience, business goals, and technology.

What You’ll Be Doing

You’ll report into the Director of Product and join a team of passionate, talented product thinkers working across Design, Engineering, Research, Analytics and Data Science. You’ll own and evolve parts of the customer journey, solving real user problems and driving outcomes that matter.

We’re working towards becoming the Ultimate Gifting Companion – and with 85% of the greetings card market still offline, this is an exciting opportunity to shape how we win in digital.

Key Responsibilities

Work with cross-functional teams (Design, Engineering, Analytics, Data Science) to build and improve features that deliver customer and business value
Leverage internal AI tools to accelerate ideation, content generation, and insight gathering, making your workflow more effective
Use experimentation (A/B and MVT tests) and data insights to inform decision-making and optimise experiences
Be a strong voice of the customer in your squad, ensuring user needs are deeply understood and reflected in the product
Collaborate with marketing and commercial teams to support go-to-market plans and post-launch success
Communicate clearly with stakeholders across different departments and brands
Bring a learning mindset – test, iterate, and improve as you go

You'll Be Great For This Role If You

Are excited by customer problems and love collaborating with Designers and Engineers to solve them
Are curious about how AI can support product work
Are comfortable using data to inform decisions and can frame opportunities in terms of customer and business impact
Have worked in Agile teams (Scrum/Kanban) and are confident participating in ceremonies like planning, stand-ups, and retrospectives
Can communicate clearly across different teams and with a range of stakeholders
Experience in ecommerce or personalisation tools is a plus
Experience in using AI to supercharge the PM process

What Success Looks Like

You help improve how customers engage with key features in your area of focus
You demonstrate how AI or other emerging tech can be used to enhance the product experience or speed up delivery
You can demonstrate the impact of your work on metrics like conversion, frequency, or feature adoption
Your team feels aligned and empowered, and stakeholders understand the "why" behind what you're building

Our Commitment to You

You’ll have a dedicated line manager who will invest in your personal and professional growth. You’ll also have access to internal learning opportunities, mentorship, and a wider Product team who love sharing knowledge and building each other up.

To hear more about our perks and benefits check it out here!

Moonpig’s Commitment to Equality, Diversity and Inclusivity

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We’re proud to have several employee-led committees within our organisation, including the LGBTQ+ Committee, The Gender Balance Comimittee and our Moonpig Against Racism Committee.

We’ll continue to push for diversity and that sense of belonging so that all Moonpig employees feel safe and comfortable to be their true authentic self at work.

Moonpig Glassdoor Company Review

3.8

Moonpig DE&I Review

No rating

CEO of Moonpig

Nickyl Raithatha

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Average salary estimate

$60000 / YEARLY (est.)

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$50000K

$70000K

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What You Should Know About Product Manager, Moonpig

As a Product Manager at Moonpig Group in London, you're stepping into a pivotal role that blends creativity, customer-centricity, and technology, all while working within a fun and dynamic team environment. At Moonpig, our mission is to create moments that matter, and as a part of this journey, you will collaborate with cross-functional teams, including Design, Engineering, and Analytics, to build features that enhance our customer experience. Your role will focus on understanding user needs and driving business outcomes that reflect our core values of trust and delivery. You’ll utilize innovative tools and experimentation methods to shape the future of gifting, making your mark in an industry where traditional practices are ripe for disruption. With over 73 million cards and gifts shipped annually, you have a unique opportunity to improve customer engagement and help drive the transition of the greetings card market into the digital realm. Your input will guide product strategies, ensuring we meet customer needs while also achieving our business goals. Plus, at Moonpig, we value flexibility and support each other in our unique working styles. We believe your growth matters and will invest in your professional development in this vibrant workplace culture. Join us as we create meaningful connections and help customers celebrate life’s special moments through the art of gifting!

Frequently Asked Questions (FAQs) for Product Manager Role at Moonpig

What are the key responsibilities of a Product Manager at Moonpig Group?

As a Product Manager at Moonpig Group, your primary responsibilities will include working collaboratively with various teams such as Design, Engineering, and Analytics to build and enhance features that add value to our customers and the business. You'll use data insights and experimentation techniques to inform your decisions, ensuring that customer needs are at the forefront of product development. Additionally, you'll play a vital role in supporting go-to-market strategies and maintaining clear communication with stakeholders across departments.