Senior Technical RMA Specialist - job 1 of 2

As a Senior Technical RMA Specialist at Motive, you will manage and execute system transactions for product returns, handle RMAs, and oversee inventory reconciliation. Your key responsibilities involve collaborating with internal teams and third-party logistics providers to ensure accurate processing of returns and maintaining data integrity within our systems.

To apply for the Senior Technical RMA Specialist role at Motive, you should have a Bachelor's degree in business, logistics, supply chain management, or a related field. Additionally, 3-5 years of related experience in supply chain or logistics, proficiency in ERP/WMS systems, and strong analytical skills are essential.

The Senior Technical RMA Specialist at Motive plays a critical role in ensuring efficient returns processing and inventory management. By collaborating with various teams, generating reports, and identifying improvements, this position directly contributes to enhancing the efficiency of our logistics operations and delivering excellent service to our customers.

Some critical skills for the Senior Technical RMA Specialist role at Motive include strong communication abilities for collaboration with diverse teams, organizational skills to manage multiple tasks, problem-solving capabilities to address unforeseen issues, and advanced Excel proficiency to handle data analysis effectively.

The work environment for a Senior Technical RMA Specialist at Motive is dynamic and collaborative. With a hybrid working model, you will be expected to come into the office 3-4 days a week in Buffalo, NY, working closely with warehouse teams, customer service, and logistics partners, all while contributing to a diverse and inclusive workplace culture.

When responding, emphasize your previous roles where you managed return processes, highlighting specific systems you used and any collaboration with teams or external partners that improved efficiency.

Be prepared to discuss specific software you have used, such as SalesForce, NetSuite, or Coupa, and how you utilized them to enhance inventory accuracy and streamline processes in your past roles.

Explain the methods you use to double-check data entries, monitor discrepancies, and communicate errors effectively to maintain accurate records in your current or past roles.

Share techniques you employ to prioritize tasks, such as using digital project management tools or developing a daily to-do list based on deadlines and the urgency of returns, highlighting your organizational skills.

Narrate a specific instance where you identified a discrepancy in returned items, the steps you took to investigate, and the outcome, showcasing your problem-solving skills.

Discuss metrics that matter, such as return rate, processing time, and inventory accuracy, emphasizing how tracking these can help team performance and customer satisfaction.

Provide insights into current challenges like high return rates in e-commerce and the complexities of cross-border returns, and discuss how you would approach overcoming these challenges based on your experience.

Outline your reporting process including data collection methods, analysis techniques, and how you present findings to stakeholders to inform decision-making.

Discuss your understanding of safety regulations relevant to logistics and how you implement compliance measures in operations, training, and audits.

Articulate your passion for logistics and supply chain management, as well as your enthusiasm for Motive’s mission, culture, and the impact of their solutions on businesses.