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Instructional Designer

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

We are seeking a full-time highly creative instructional designer with expert storytelling skills to develop industry-leading content for our top tier automotive clients. The ideal individual for this position has experience developing e-Learning and Instructor-led or virtual Instructor-led classes.

The ideal candidate can develop new curriculum for our automotive Original Equipment Manufacturers (OEMs).  The ideal candidate has experience developing eLearning and Instructor-led courses as well as designing video scripts for micro-learning.  You will be a great fit if you love developing highly engaging narratives to teach through storytelling – and you have a passion for creating interactive online training!

Your instructional content will be delivered to retail (dealership) personnel in the sales, service, parts, and warranty departments, as well as to corporate personnel.  Areas of focus will include sales and service process, customer experience, operations management, and soft skills, as well as systems training.

In this role you will partner with our account team, graphic designers, production, and our (OEM) clients. Responsibilities include reviewing client materials, conducting training analysis, determining appropriate instructional strategies (according to Bloom’s Taxonomy), writing communications, guides, developing course outlines, storyboards, eLearning production notes and, in the case of instructor-led training, training materials that include presentation decks, facilitator guides, and participant guides.

Responsibilities

  • Design and write web-based and instructor-led materials using both traditional as well as modern, interactive, and narrative-based learning approaches
  • Develop course outlines, storyboards, video and voiceover scripts, job aids, and production direction notes
  • Create both new training and updates to existing OEM training courses
  • Support clients with development of strategic training roadmaps based on OEM vision and priorities, by learning the clients’ business
  • Apply knowledge of eLearning principles, instructional theories (including ADDIE, design thinking, SAM, etc.), and adult education to design engaging interactive training
  • Demonstrate flexibility to adapt to differing OEM training styles, objectives, and preferences for their training curriculum
  • Attend internal and client meetings
  • Participate in multiple projects at a given time
  • Consistently deliver projects on time and within expectations

Qualifications

  • Five (5) + years of automotive instructional design experience
  • Experience designing e-Learning, video, and instructor-led training
  • Retail automotive experience a significant plus
  • Excellent writing and communication skills
  • Impeccable attention to detail and quality of work delivered
  • Dedication to client satisfaction, and a passion for modern learning theory
  • Ability to work in Microsoft PowerPoint, Word, Excel, SharePoint, and Teams
  • Ability to manage multiple projects concurrently within timelines and budget
  • Experience with Adobe Creative Cloud and Articulate 360

Additional Information

Part/Time Casual based work schedule.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90k to $105k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Average salary estimate

$97500 / YEARLY (est.)
min
max
$90000K
$105000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Instructional Designer, MSX International

At MSX International, based in the vibrant city of Irvine, we are on the lookout for a talented Instructional Designer! With over 25 years of experience partnering with leading automotive brands, we pride ourselves on delivering exceptional training solutions that elevate our clients' operations. As an Instructional Designer, you'll play a key role in crafting engaging instructional content that captivates and educates automotive dealership personnel across various departments, including sales, service, and parts. If you have a knack for storytelling and a passion for e-learning, this might just be your dream job! You'll be responsible for developing both e-learning and instructor-led materials that are not just informative, but also interactive and memorable. Your creativity will shine as you design curricula that not only meets training objectives but also resonate with learners. Collaboration will be at the heart of your work as you partner with graphic designers and account teams, and you’ll flex your analytical skills by conducting training analyses and tailoring learning strategies to meet each client’s unique needs. We’re searching for someone who not only has technical skills in instructional design but also possesses a love for creating impactful training experiences that drive success in the automotive industry. If you're ready to join a diverse and dynamic team at MSX International, where your ideas and expertise can bring transformational learning experiences to life, reach out and learn more about this exciting opportunity!

Frequently Asked Questions (FAQs) for Instructional Designer Role at MSX International
What are the main responsibilities of an Instructional Designer at MSX International?

As an Instructional Designer at MSX International, your primary responsibilities include designing and writing web-based and instructor-led training materials, developing course outlines, storyboards, and video scripts, and crafting engaging interactive training content. You’ll also conduct training analyses, review client materials, and ensure the final products align with client expectations while applying modern learning theories and instructional strategies.

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What qualifications do I need to work as an Instructional Designer with MSX International?

To be considered for the Instructional Designer position at MSX International, candidates should have at least 5 years of experience in automotive instructional design, expertise in developing e-learning and traditional training materials, exceptional writing and communication skills, and a deep knowledge of instructional theories. Experience with tools like Adobe Creative Cloud and Articulate 360 is a plus, along with a dedication to client satisfaction.

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Can you describe the work environment for the Instructional Designer position at MSX International?

At MSX International, the work environment for an Instructional Designer is collaborative and flexible. You’ll work alongside a diverse team in a casual setting, participating in both internal and client meetings. The role demands multitasking across various projects while maintaining quality and deadlines, making it ideal for someone who thrives in dynamic, creative environments.

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What types of training materials will the Instructional Designer create for MSX International?

The Instructional Designer at MSX International will create a wide variety of training materials, including e-learning modules, instructor-led training programs, video scripts, facilitator guides, and participant materials. The focus will be on areas such as sales and service processes, customer experience, and systems training tailored for automotive dealership personnel.

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What is the salary range for the Instructional Designer role at MSX International?

The salary range for the Instructional Designer position at MSX International is between $90,000 and $105,000 based on experience and qualifications. Compensation decisions take into account various factors to ensure fairness and align with geographic differentials.

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Common Interview Questions for Instructional Designer
Can you explain your experience with developing e-learning content?

When answering this question, highlight specific projects where you designed e-learning courses, emphasizing the tools and methodologies you used. Discuss your approach to engaging learners and how you measured the effectiveness of those courses.

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What instructional design models are you familiar with, and how have you applied them?

Discuss various instructional design models such as ADDIE, SAM, or design thinking. Provide examples of how you've applied these models in real projects to enhance learning outcomes, ensuring you connect your experiences to the specific needs of MSX International.

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How do you ensure your training materials meet client expectations?

Explain your process for gathering client requirements, conducting training analyses, and incorporating feedback during the development phase. Mention your commitment to open communication with clients to ensure alignment and satisfaction with the final products.

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Can you describe a time you had to adapt your training content for a specific audience?

Share a story that illustrates your ability to tailor training materials based on the audience's needs, such as adjusting complexity for different knowledge levels or incorporating industry-specific terminology for automotive personnel.

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What tools do you use for creating instructional design materials?

List the software and tools you are proficient with, such as Articulate 360, Adobe Creative Cloud, and Microsoft Office Suite. Discuss how each tool contributes to your workflow and enhances the quality of your training materials.

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How do you measure the effectiveness of your training programs?

Describe the metrics you use to evaluate training effectiveness, such as learner feedback, assessments, and performance improvements. Emphasize your analytical skills and commitment to continuous improvement.

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What is your approach when faced with tight deadlines on multiple projects?

Illustrate your time management skills by outlining how you prioritize tasks, set realistic deadlines, and ensure quality standards are met even when juggling several projects simultaneously.

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How do you stay updated with the latest trends in instructional design?

Mention any professional organizations you are part of, conferences you attend, or resources you follow to stay informed about trends in instructional design and e-learning, emphasizing your commitment to professional development.

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What strategies do you use to create engaging content?

Talk about various strategies, such as storytelling, multimedia integration, and interactive elements that you employ to enhance learner engagement. Provide examples of how these strategies have successfully improved learning experiences.

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How would you handle feedback that is critical of your instructional materials?

Discuss your openness to constructive criticism and how you view feedback as an opportunity for growth. Highlight your approach to revising materials based on feedback to ensure client satisfaction and improved learning outcomes.

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With almost 7,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: • Warranty & Technical • Parts & Service • Retail Performance Management • Customer Engagement • Fleet & Mobili...

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Full-time, on-site
DATE POSTED
April 10, 2025

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