As a Business Banking Senior Relationship Liaison at M&T Bank, you'll be responsible for ensuring exceptional customer service, coordinating loan processes, and building relationships with existing and prospective clients. You'll act as a liaison with other internal departments to manage documentation and oversee loan portfolios, while also preparing performance reports for senior management.

To qualify for the Business Banking Senior Relationship Liaison role at M&T Bank, candidates should possess a bachelor’s degree along with at least 4 years of experience in a service role or an equivalent combination of higher education and experience. Additionally, previous retail or commercial loan processing experience is preferred, along with proficiency in Microsoft Word and Excel.

The Business Banking Senior Relationship Liaison at M&T Bank plays a crucial role in allowing business development representatives to focus on generating sales by handling customer service and administrative tasks. This includes coordinating loan documentation, assisting with client inquiries, and managing delinquency issues, all aimed at enhancing service efficiency.

Success in the Business Banking Senior Relationship Liaison role at M&T Bank requires excellent interpersonal skills, a proactive attitude, and strong problem-solving abilities. The ideal candidate should also possess great customer service skills, teamwork capabilities, and a strong understanding of banking products and regulations.

At M&T Bank, a Business Banking Senior Relationship Liaison can explore multiple advancement opportunities within the organization, including roles in business development, management, or specialized financial services. Continuous learning and skill enhancement are highly encouraged, facilitating career growth in the banking sector.

When facing a difficult customer interaction, it's essential to stay calm and listen actively to the customer's concerns. Acknowledging their feelings and offering solutions or alternatives can turn a negative experience into a positive one, showcasing your excellent customer service skills.

To build strong relationships with clients, I focus on understanding their needs through regular communication and checking in frequently. I believe in providing personalized service and following through on commitments, which fosters trust and loyalty over time.

In my previous roles, I've managed the entire loan documentation process, ensuring all necessary paperwork is complete and compliant. I’m well-versed in tracking loan applications and working with internal departments to facilitate timely approvals and customer satisfaction.

Teamwork is essential for a Business Banking Senior Relationship Liaison role, as collaborating with business development representatives and other departments is crucial for delivering outstanding service and resolving customer issues effectively.

I prioritize tasks based on urgency and impact. I maintain a detailed to-do list and use digital tools to keep track of deadlines and client needs, ensuring that I handle the most critical issues promptly while still providing attention to all accounts.

To stay updated with banking regulations and policies, I regularly read industry publications, participate in training sessions, and attend webinars. This continuous learning approach ensures that I remain compliant and knowledgeable in my role as a Business Banking Senior Relationship Liaison.

In a previous position, I noticed that a customer frequently expressed concerns about cash flow management. I took the initiative to present them with tailored products that better suited their needs, resulting in an increase in their satisfaction and additional business for the bank.

Resolving a delinquent account requires tact and a comprehensive understanding of the client's situation. I would communicate transparently with the client, identify the reasons behind the delinquency, and propose manageable solutions that benefit both the customer and the bank.

For financial analysis and reporting, I use Microsoft Excel for data manipulation and visualization, along with internal banking software to track client accounts. Staying organized and accurately reporting on portfolio performance is crucial in this role.

One of the most challenging aspects can be balancing customer service with the administrative demands of the role. However, I see it as an opportunity to enhance my organizational skills and ensure that each client feels valued and attended to, even when managing multiple tasks.