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Insurance Follow Up Representative - job 2 of 2

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You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

Replacing Requisition #: JR20661

Position Summary

The Insurance Follow-Up Specialist contributes to the financial viability of the organization by assuring that accounts have been properly billed and reimbursed. Responsibilities include contacting the appropriate insurance company to secure and expedite payments through the follow-up and appeals resolution processes, and acting as a functional leader or reference source. This position requires discretion and good judgment in decision-making and representation of MultiCare. Work situations are varied and require extensive insurance billing, follow-up and appeal knowledge, and strong customer service skills. This position provides the link in communication between MultiCare and the patient, insurance companies/third party payers and the provider of service or departmental staff. The Insurance Follow-Up Specialist performs these functions at a complex level of implementation, analysis and resolution.

Requirements

Two years post high school education or AA degree preferred
Related health care or insurance industry experience
Knowledge of Federal and State billing requirements preferred
Minimum two (2) years patient accounting experience preferred
May substitute bachelors degree in Finance or Business Administration for experience

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

Belonging: We work to create a true sense of belonging for all our employees
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
Technology: "Most Wired" health care system 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.25 - $30.59 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Average salary estimate

$25920 / YEARLY (est.)

min

max

$21250K

$30590K

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What You Should Know About Insurance Follow Up Representative, Multicare

You belong here! At MultiCare, we're dedicated to fostering an inclusive work environment where everyone feels valued and connected. As an Insurance Follow-Up Representative, you'll play a crucial role in our mission to ensure smooth financial operations within our healthcare network. Your responsibilities will revolve around engaging with insurance companies, following up on claims, and resolving any issues that may impede timely reimbursements. This isn't just about billing; it's about making a real difference in the lives of our patients. Your discretion and sound judgment will ensure that both patient and organizational interests are well-represented. With a minimum of two years of experience in patient accounting or relevant health insurance fields, you'll be equipped to manage complex billing inquiries while maintaining stellar customer service. At MultiCare, we value respect, integrity, stewardship, excellence, collaboration, and kindness—all part of our core values that shape the way we provide care. As you thrive in this dynamic role, you'll also benefit from a flexible remote work environment, competitive pay, and a supportive culture that prioritizes your professional growth. Join us in making strides towards a healthy future for our communities while enjoying what Pacific Northwest living has to offer!

Frequently Asked Questions (FAQs) for Insurance Follow Up Representative Role at Multicare

What are the responsibilities of an Insurance Follow-Up Representative at MultiCare?

As an Insurance Follow-Up Representative at MultiCare, your primary responsibilities will include contacting insurance companies to expedite payment processes, following up on claims, and resolving any billing disputes. You'll act as a liaison between patients, insurance companies, and service providers, ensuring that all accounts are accurately billed and reimbursed. Your role will also involve handling complex issues with a high degree of discretion and good judgment.