BDC Service Representative

As a BDC Service Representative at Acura of Highland Park, your primary responsibilities include responding to customer inquiries via phone, email, and text, scheduling service and sales appointments, and maintaining a customer database. You will also follow up with prospective customers to ensure a seamless experience and collaborate with sales and service teams to achieve dealership goals.

To apply for the BDC Service Representative position at Acura of Highland Park, you should possess strong communication skills, have experience working in a fast-paced environment, and be comfortable multitasking. Previous customer service experience, particularly in the automotive industry, is preferred but not required. Familiarity with CRM systems will also be beneficial.

BDC Service Representatives at Acura of Highland Park enjoy a competitive compensation package which includes a salary plus bonuses and incentives. Other benefits include medical, dental, and vision coverage, a 401(k) plan with company match, career growth opportunities, and employee discounts on vehicle purchases, parts, and services.

While prior experience in the automotive industry is preferred for the BDC Service Representative role at Acura of Highland Park, it is not a strict requirement. We value strong communication skills and a positive attitude, and we are willing to train motivated applicants with relevant customer service experience.

The hiring process for the BDC Service Representative position at Acura of Highland Park typically involves submitting your application, followed by an initial screening to assess your qualifications. Successful candidates may then participate in interviews where they will have an opportunity to showcase their communication skills and customer service experience.

Excellent customer service means actively listening to customers, understanding their needs, providing timely and effective solutions, and ensuring they feel valued and respected throughout their interaction. Share specific experiences where you've gone above and beyond for customers.

Handling difficult customers requires patience, empathy, and good communication skills. Acknowledge their concerns, remain calm, and work collaboratively to find a resolution. Highlight past experiences where you've successfully diffused a tense situation.

Describe a situation where you had to manage multiple requests or tasks at once while maintaining quality service. Emphasize your organizational skills and ability to prioritize tasks effectively.

I believe in personalizing follow-up communications based on the customer's previous interactions. Utilizing CRM tools to track conversations allows me to send timely and relevant messages that encourage engagement. Share an example of how you followed up effectively in the past.

Teamwork is crucial for a BDC Service Representative. Collaborating with sales and service teams ensures that we meet dealership goals and provide a seamless customer experience. Discuss examples of successful teamwork you've experienced.

Demonstrating knowledge about Acura products shows your enthusiasm for the brand. Research their models, features, and services, and express your passion for luxury vehicles and the quality they represent.

Effective time management involves setting priorities, using tools to organize tasks, and remaining adaptable to changing circumstances. Discuss specific time management techniques you use to stay focused and productive.

Communication is key to a BDC Service Representative's success as it fosters strong relationships with customers and teams. Articulate how clear, polite and effective communication can enhance customer satisfaction.

I stay motivated by setting personal goals, engaging with customers positively, and celebrating achievements, big or small. Share how these motivations helped you thrive in previous positions.

Expressing a genuine interest in the role and the company is crucial. Discuss your passion for exceptional customer service and your excitement to work with luxury vehicles at Acura of Highland Park.