Product Account Manager

As a Product Account Manager at Mutt Data, your primary responsibilities will revolve around account management and client success. You will be the main contact for key clients, making sure they are engaged and satisfied while leveraging Mixilo for their paid media strategies. You'll analyze campaign performance data, guide clients on optimizations, and help develop success plans while also supporting onboarding and trainings. Your role is crucial in maintaining and growing client relationships, making sure they get the most value out of our services.

To be a successful Product Account Manager at Mutt Data, you should possess a minimum of three years of experience in account management, client success, or digital marketing consulting, preferably in the MarTech or AdTech sectors. A solid grasp of paid media optimization and performance analytics is essential, along with excellent communication, problem-solving, and stakeholder management skills. Plus, being able to analyze campaigns and translate insights into actionable recommendations sets you apart in this role.

At Mutt Data, we prioritize the professional growth of our team members. As a Product Account Manager, you will have access to AWS and Databricks certifications fully covered by the company, which not only strengthens your skills but also rewards you with salary increases for these certifications. Additionally, your role offers plenty of opportunities for upward mobility through successful client engagement and account growth, allowing you to cultivate your career path within the company.

Mutt Data boasts a dynamic and remote-first culture, promoting work-life balance and flexibility, so you can work from anywhere while being part of an enthusiastic team dedicated to innovation and positive outcomes. Our values - being data nerds, fostering teamwork, taking ownership, and maintaining a positive mindset - create a supportive environment that encourages collaboration and creativity, making it an exciting place to contribute and grow.

As a Product Account Manager at Mutt Data, you will enjoy numerous perks. These include earning 20% of your salary in USD, a stipend for gym or sports club memberships, food credits via Pedidos Ya, and additional benefits like a birthday off and an extra vacation week (Mutt Week!). Plus, we celebrate our successes with an annual team trip, allowing you to bond with your colleagues while exploring new destinations!

In a fast-paced environment, effective account management requires prioritizing client needs, maintaining clear communication, and being proactive. I start by understanding each client's objectives and expectations, then develop tailored strategies to address them efficiently. Regular check-ins and performance assessments ensure that I can adjust approaches based on real-time data, helping to build strong relationships that foster client satisfaction and retention.

Absolutely! In my previous role, I focused heavily on client success, ensuring that clients were not only satisfied but actively achieving their goals using our products. I accomplished this through regular meetings, tailored success plans, and continuous feedback loops. Building strong relationships is all about understanding your clients' unique challenges and proactively addressing them to create lasting partnerships.

I employ a combination of quantitative and qualitative analysis to gauge campaign performance. Using tools like Excel and specific analytics software, I dig into metrics such as ROAS, click-through rates, and user engagement. I then compare these insights with industry benchmarks to identify areas for improvement and tailor actionable recommendations that directly align with each client's business objectives.

Handling client feedback is integral to a successful Product Account Manager's role. When I receive feedback or feature requests, I prioritize them based on their impact and feasibility. I then collaborate with the product team to advocate for necessary changes, ensuring that our offerings evolve based on client needs. Keeping clients informed about the progression of their requests also builds trust and strengthens relationships.

I prioritize clear communication and alignment with marketing and sales teams by participating in regular meetings and strategy sessions. I believe that collective understanding of client needs leads to better results. Sharing insights about client feedback and market trends helps in crafting joint campaigns that resonate and drive success, ultimately ensuring that everyone is aligned towards common goals.

Data is at the heart of my decision-making process as a Product Account Manager. I rely heavily on performance metrics and analytics to inform my recommendations and strategies. By interpreting this data, I can identify trends and insights that guide my actions, ensuring that decisions are based on concrete evidence rather than gut feelings, which is critical in optimizing campaigns for maximum results.

Managing multiple clients effectively starts with excellent organization and prioritization. I keep detailed records of each client's needs and timelines in project management tools. By creating a clear schedule that allocates time for each account, I ensure that all clients get the attention they deserve, while also maintaining flexibility to address any urgent issues that may arise.

Upselling to existing clients requires a deep understanding of their needs and potential areas for growth. I build on our established relationship by demonstrating how additional services can further enhance their outcomes. I regularly analyze their performance data to identify opportunities for expansion and present tailored packages that align precisely with their business goals, showcasing the value they'll receive.

To stay informed about industry trends, I regularly follow leading marketing and technology publications, attend webinars, and participate in relevant forums. Networking with industry peers also provides valuable insights into emerging trends and best practices. Additionally, I engage with case studies such as those from Mutt Data, which helps in painting a clearer picture of innovative practices being adopted in the market.

As a Product Account Manager, I'm motivated by the success of my clients. Seeing them achieve their goals using our platform fuels my passion and dedication. I also find fulfillment in continually improving my skills and knowledge within the data and marketing space. The challenge of navigating new technologies and strategies keeps me excited about my role and pushes me to deliver the best outcomes for my clients.