Support and Communication Liaison

Logistics Summary:

• Position: Support and Communication Liaison
• Type: Part-time to Full -time
• Location: Hybrid/Remote (Minnetonka, MN & surrounding areas)
• Hours: per week: 20 hours per week to start, opportunity for expansion
• Compensation: $19 - $23.50/hr depending on experience
• Timeline: Mid May, but we will spend the necessary time to find the right fit

​Seeking you... if you:

• have been told that you "care too much" about precision of details
• are masterful at using empathy to anticipate the needs of others
• feel an insatiable desire to excel, learn, persevere, and optimize
• love being a clear communicator on next steps, timing, and expectations of deliverables
• are passionate about ways to accurately coordinate links, dates, and tedious bits of info
• geek out on new tech tools and take pride in being a fast-paced learner while keeping themselves and others excited
• go out of your way to communicate in asynchronous team structures
• thrive in autonomy and working remotely with limited supervision
• are resourceful, proactive, and a problem solver - heck, you thrive on it!
• are energized by alignment, growth, and bringing ease to others

Who We Are

My Healthy Beginning (Natural Health Center) is hiring for a Support and Communication Liaison! We are a natural healthcare practice committed to the health and wellbeing of our community. We provide individualized wellness plans in the form of Muscle Testing, Emotional Clearing, Mindset Work, and Nutrition Coaching. We empower and help people feel good in their bodies. Our clients are able to find relief in what has often bothered them for years. We are a team with exceptional work ethics who are passionate about high-quality customer service. We're looking for someone special to join our team as we're growing fast and need to expand our team in order to keep up with and optimize on our success.

The Role Logistics

Our objective is to find the right person and create the ideal client care and support role for them/us so that we’re all doing what we love to do in support of our company goals.

This will be a part-time position to start, with room to grow into full-time depending on your availability and areas of interest. There is potential for growth with 30/60/90 day reviews to look at compensation increase and additional hours based on performance. 

This is a primarily remote role, but we do have a small in-person space in Minnetonka where one of our practitioners currently sees clients, so this may evolve into a hybrid position with “in-office” hours.

We currently need remote client care coverage for about 20 hours per week between  the hours of: 9am - 3pm Monday, Tuesday, Wednesday, and 3pm - 5pm on Thursdays.

Available to people authorized to work within the United States (Minnesota area). We highly encourage candidates who are LGBTQIA2S+, BIPOC, neurodiverse, disabled, from rural areas, and other communities.

Responsibilities and Areas of Need

Below is a list of areas where we have gaps and need your help, in priority order.

Bonus if someone has multiple areas of interest. Mega bonus if someone has multiple areas of interest AND experience AND they love what we do AND they can keep up with high performers.

• Organize and promptly respond (within 24 hours) to daily customer communications using clear, empathetic, and customer-friendly language via email, phone, voicemail, and text message.
• Coordinate with clients online to schedule appointments, complete intake paperwork, order supplements, send resource documents, and ensure they experience ease with all of the service logistics.
• Prepare the visit notes for each practitioner, and any other support they need for their appointments.
• Prepare and share supplement schedules, appointment summaries with links and notes, and all other resources as part of a client’s wellness plan.
• Collect wellness plan details from the practitioners and write the report of findings.
• Support client onboarding and membership renewals.
• Communicate and coordinate with our inventory manager to help keep track of patient supplements and orders.
• Track and coordinate employee shifts to be available to clients around their appointment times for any assistance they may need. 
• Maintain ongoing administrative routines following our checklists and process SOPs.
• Perform research for the CEO, clients, and other projects, as needed.
• Create and/or maintain SOPs, checklists, and other documentation for clear team communication and optimized processes.
• Support and align communications to help grow our community.
• For when there is a small in-person practice: Tidy up the front desk, lobby, and waiting area. (**The role is fully remote now, but there may be in-person opportunities in the future.)

Skills That Will Enable You to Thrive

• You are able to learn quickly, aren’t afraid to ask questions, take initiative, and are proactive with your communication.
• You have a reliable computer, phone, and internet connection and can use video conferencing services such as Zoom.
• You have an internal drive and strong organization and prioritization skills so you can exceed expectations in a predominantly remote work environment with very limited supervision.
• You excel at anticipating customer needs and initiate taking action in order to deliver excellent client care.
• You take pride in refining your communication, both written and verbal, and especially the ability to speak client-friendly language that makes them feel safe and supported.
• You appreciate personal development, and are passionate about your own growth, health, and well being.
• You read and follow instructions with precision. Special note to see if you’re paying attention. Put the secret code “I care about health” in the 2nd to last application question.
• You are quick to pick up new tech and tools. We work in a variety of online tools and you will need to be able to use these with some basic training, including: ClickUp, Gmail, Google Docs/Sheets, Google Calendar, Grasshopper, Mac/Apple products, and more.
  

We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team.

My Healthy Beginning is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why It’s Awesome to Join Our Team

1) Work remotely from your home as our Support and Communication Liaison! Even when there is a small in-person practice, 85% of your Client Care duties will remain remote!

2) You’ll work with extraordinary people. Everyone on our team has unique superpowers that are well honed in different areas. If you like working with passionate, communicative, talented, accountable, creative, generous, fun, and ambitious people… that’s us.

3) We care about people, empowerment, inclusion, wellbeing, and we implement this in our customer programs and internal team culture. If that’s appealing to you - and you care too - you’ll be able to have a direct meaningful impact!

4) Each employee and their children and spouse/significant other are under the care of our practice at no cost (a $4500 value per person).  In addition you will receive wholesale pricing on supplements recommended for your program. Your health is important to us.

5) We have a high bar for excellence, results, and integrity. If you’re dedicated to detail-oriented quality, you’ll succeed here fast.