Partnerships Key Account Manager

As a Partnerships Key Account Manager at MYOB, your primary responsibility is to establish new partnerships while maintaining an active pipeline of prospects. You'll be tasked with building and nurturing relationships with both new and existing partners, conducting business reviews, and implementing go-to-market strategies to expand our SME subscription base. You'll be the go-to for managing day-to-day partner relationships and spotting opportunities for further growth.

To excel as a Partnerships Key Account Manager at MYOB, candidates should have proven experience in strategic account management or key account management, along with solid B2B sales experience. A familiarity with CRM software, understanding of sales metrics, and strong communication skills are essential. Also, a problem-solving attitude and an aptitude for building client relationships will help you thrive in this role.

MYOB prides itself on a culture that values diverse perspectives and encourages collaboration. As a Partnerships Key Account Manager, you would be part of a team that emphasizes the importance of your ideas. Our Flexperience program supports a flexible work environment and team wellbeing initiatives, making MYOB a place where you feel valued and empowered to succeed.

In the role of Partnerships Key Account Manager at MYOB, there are ample opportunities for growth. With ongoing training programs, in-house learning, and access to conferences, you can advance your skills and career. We believe in a culture of continuous improvement, allowing you to develop professionally while contributing significantly to our growth and success.

Yes, the Partnerships Key Account Manager position at MYOB includes flexible work arrangements through our Flexperience program. You can tailor your work setup to suit your needs, whether that's working from home or in the office, ensuring a work-life balance that supports your personal and professional life.

Building relationships is all about understanding the partner's needs and aligning them with MYOB's goals. Start by actively listening and engaging with your partners to build trust. Share insights, be proactive in addressing concerns, and regularly revisit the partnership expectations to ensure mutual growth and satisfaction.

Discuss a specific negotiation situation where you identified a partner's pain points and presented a tailored solution that met their needs while also benefiting MYOB. Highlight your preparation, communication skills, and how your strategic approach resulted in a successful partnership agreement.

Assessing partnership performance involves analyzing key metrics, gathering feedback from partners, and conducting regular business reviews. Use your insights to identify areas for improvement and to propose actionable strategies that enhance the partnership's effectiveness.

Managing competing priorities requires efficient time management and organizational skills. I prioritize tasks based on urgency and impact, ensuring that each partner feels valued. Regular communication is essential to keep partners updated on progress and to manage expectations effectively.

When identifying new partnerships in the SME space, I rely on market research, industry networking, and leveraging existing relationships. It’s crucial to stay informed about trends and potential leads, and I often create targeted outreach campaigns to attract potential partners who could benefit from MYOB’s services.

Effective communication is key; I utilize regular check-ins, updates, and feedback sessions to maintain transparency. Leveraging CRM tools helps me track interactions and ensures that I provide timely responses to any inquiries or requests from partners.

Share a specific challenge, such as a difficult negotiation or a performance-related issue, and describe the proactive steps you took to resolve it. Highlight your problem-solving skills, adaptability, and the positive outcome that resulted from your efforts.

As a Partnerships Key Account Manager, I am proficient with various CRM software like Salesforce or HubSpot. These tools help me manage relationships effectively, track performance metrics, and ensure that I stay organized and informed about all ongoing partners’ needs.

I track key performance indicators (KPIs) closely, analyzing them to gauge partnership success. Regularly reporting on these metrics helps not only to demonstrate performance but also to inform strategic decisions and identify areas for further growth and development.

A successful partnership in B2B is built on mutual trust, shared goals, and consistent communication. It’s important that both parties are aligned in their objectives and work collaboratively to adapt to any challenges, leveraging each other's strengths to achieve a successful outcome.