Contract Information Services Tech I

As a Contract Information Services Tech I at Myriad Genetics, your responsibilities include maintaining and troubleshooting computer systems and hardware, documenting and upgrading software, and supporting user account management. You'll also provide assistance with common office applications like Microsoft Office Suite, ensuring that all technical needs of the team are met efficiently.

To qualify for the Contract Information Services Tech I position at Myriad Genetics, you should have an associate degree or equivalent experience in the information technology field. Additionally, having 0-2 years of experience is desirable, along with a solid understanding of computer hardware and software concepts to effectively solve technical issues.

The essential skills for a Contract Information Services Tech I at Myriad Genetics include excellent problem-solving abilities, strong customer service skills, and a solid understanding of PC hardware and software. Familiarity with standard IT practices and the ability to work under general supervision will also contribute to your success in this role.

At Myriad Genetics, a Contract Information Services Tech I can expect a dynamic work environment that promotes collaboration and innovation. You'll engage with various teams and be involved in tasks that support the technological needs essential for the company's operations, contributing to improved patient care and operational efficiency.

Myriad Genetics values employee development and provides opportunities for growth for Contract Information Services Tech I positions through training, mentorship, and the potential to take on more responsibility within the company. Employees are encouraged to enhance their skills and pursue further education to keep pace with the evolving tech landscape.

When answering this question, provide specific examples of technical problems you've encountered and how you resolved them. Highlight your process for diagnosing issues and any tools you used. Emphasize your problem-solving skills and how you ensure minimal downtime for the user.

Discuss your approach to managing user accounts, including maintaining security protocols and regularly updating permissions. Explain the importance of user information accuracy and how you handle any discrepancies. Providing examples of past experiences can add credibility to your response.

Illustrate your strategy for prioritizing tasks based on urgency and impact on productivity. Share any tools or methods you use for tracking requests, as well as how you communicate with users regarding their requests' status to maintain transparency.

Enumerate your familiarity with Microsoft Office applications and your experience providing support. Mention specific issues users have encountered, how you resolved them, and any training you've provided to enhance users' efficiency.

Describe your problem-solving approach, emphasizing that you would first collate as much information as possible, consult documentation, and leverage available resources. Highlight the importance of teamwork and asking for help when necessary.

Share specific instances where you've identified areas for improvement within technical processes and how you implemented solutions. Focus on the positive outcomes and any feedback received from management or peers.

Discuss qualities like strong analytical skills, patience, good communication, and a quick learning ability. Provide examples of how these qualities have helped you succeed in past roles, showcasing your fit for the position at Myriad Genetics.

Explain your methods for keeping your knowledge current, whether through online courses, certifications, industry publications, or networking with peers. Highlight specific resources that contribute to your professional growth and how you implement this knowledge in your work.

Identify potential challenges such as keeping up with rapid technology changes and meeting diverse user needs. Discuss proactive strategies you'd employ to stay adaptable and responsive, highlighting your experience in managing similar challenges effectively.

Express your enthusiasm for the position, linking your personal career goals with the company's mission of improving patient care. Showcase your interest in molecular diagnostics and how your skills align with fulfilling the technical support needs at Myriad Genetics.